HCAOA
Executive Director
Touching Hearts at Home of Rochester is a family-owned and operated franchise since 2007, providing non-medical companion care for seniors. Our mission is to empower older adults to age in place at home, and avoid hospitalization, by providing personalized companion care and support in activities of daily living. The Rochester office is one of four award-winning family-owned franchises in New York State. We are seeking a compassionate and strategic Executive Director to lead our Rochester operations. This role will oversee the strategic direction, operational performance, and team leadership necessary to ensure the highest quality of in-home care services. The Executive Director will be a key driver in upholding our mission, fostering a person-centered culture, and expanding our presence through strong community partnerships. Key responsibilities include: Lead all daily operations of a high-volume companion care agency Drive client acquisition by cultivating referral partnerships and community outreach Oversee and support a multidisciplinary team including HR, Scheduling, Client Experience, Marketing & Sales Ensure accurate payroll, billing, and benefits processing; manage financial transactions and reporting Uphold exceptional client care standards in accordance with policies and legal guidelines Ensure effective scheduling and staffing to meet client needs Provide regular reports on operations, data tracking, and key performance indicators Position requirements include: Bachelor's degree in healthcare administration, Public Health, Nursing, Social Work, Marketing, or a related field. 3+ years in a leadership role managing care staff (e.g., PCA, CNA, HHA) Strong relationship-building, communication, and presentation skills Excellent organization and independent decision-making abilities Deep knowledge of the local home care industry and strong networking skills Passionate about helping seniors stay safe and independent at home Valid driver's license and reliable, insured vehicle Salary Range: $100,000 plus incentive plan; benefits including health care, 401k and paid time We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Touching Hearts at Home is a premier in-home companion care resource. We bring vital caregiving and companionship that make it possible for older adults and those living with disabilities to live at home. We are looking for people who are committed to our value to enhance the quality of life of older adults and people living with disabilities or medical conditions by providing the best in-home care with empathy, excellence, and integrity. Our service empowers our clients to age, recover, and live with dignity and independence in the comfort of home.
Touching Hearts at Home of Rochester is a family-owned and operated franchise since 2007, providing non-medical companion care for seniors. Our mission is to empower older adults to age in place at home, and avoid hospitalization, by providing personalized companion care and support in activities of daily living. The Rochester office is one of four award-winning family-owned franchises in New York State. We are seeking a compassionate and strategic Executive Director to lead our Rochester operations. This role will oversee the strategic direction, operational performance, and team leadership necessary to ensure the highest quality of in-home care services. The Executive Director will be a key driver in upholding our mission, fostering a person-centered culture, and expanding our presence through strong community partnerships. Key responsibilities include: Lead all daily operations of a high-volume companion care agency Drive client acquisition by cultivating referral partnerships and community outreach Oversee and support a multidisciplinary team including HR, Scheduling, Client Experience, Marketing & Sales Ensure accurate payroll, billing, and benefits processing; manage financial transactions and reporting Uphold exceptional client care standards in accordance with policies and legal guidelines Ensure effective scheduling and staffing to meet client needs Provide regular reports on operations, data tracking, and key performance indicators Position requirements include: Bachelor's degree in healthcare administration, Public Health, Nursing, Social Work, Marketing, or a related field. 3+ years in a leadership role managing care staff (e.g., PCA, CNA, HHA) Strong relationship-building, communication, and presentation skills Excellent organization and independent decision-making abilities Deep knowledge of the local home care industry and strong networking skills Passionate about helping seniors stay safe and independent at home Valid driver's license and reliable, insured vehicle Salary Range: $100,000 plus incentive plan; benefits including health care, 401k and paid time We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Touching Hearts at Home is a premier in-home companion care resource. We bring vital caregiving and companionship that make it possible for older adults and those living with disabilities to live at home. We are looking for people who are committed to our value to enhance the quality of life of older adults and people living with disabilities or medical conditions by providing the best in-home care with empathy, excellence, and integrity. Our service empowers our clients to age, recover, and live with dignity and independence in the comfort of home.