Highgate Hotels
Front Desk Agent
Join Our Team at Courtyard by Marriott
Montvale, NJ Where every guest experience begins with you. Are you passionate about creating memorable moments and making people feel welcome? Courtyard by Marriott Montvale is looking for a friendly, reliable, and detail-oriented Front Desk Agent to join our team! As the first point of contact for our guests, you will set the tone for their stay with us. If you have a natural ability to make people feel at ease, a keen eye for details, and the flexibility to thrive in a dynamic hospitality environmentthis could be the perfect role for you. What We're Looking For: Outstanding customer service and communication skills Strong attention to detail and the ability to multitask in a fast-paced setting Flexible schedule availability, including weekends, holidays, and evenings A positive attitude and team-oriented mindset Previous hotel or hospitality experience is a plus but not requiredwe're happy to train the right person! If you're ready to be the smiling face that starts and ends our guests' journeys with a positive impression, we'd love to meet you. Apply today to join the team at Courtyard by Marriott Montvale and help us make every guest feel at homeone check-in at a time! Responsibilities Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages, and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient, and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel-related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.
Join Our Team at Courtyard by Marriott
Montvale, NJ Where every guest experience begins with you. Are you passionate about creating memorable moments and making people feel welcome? Courtyard by Marriott Montvale is looking for a friendly, reliable, and detail-oriented Front Desk Agent to join our team! As the first point of contact for our guests, you will set the tone for their stay with us. If you have a natural ability to make people feel at ease, a keen eye for details, and the flexibility to thrive in a dynamic hospitality environmentthis could be the perfect role for you. What We're Looking For: Outstanding customer service and communication skills Strong attention to detail and the ability to multitask in a fast-paced setting Flexible schedule availability, including weekends, holidays, and evenings A positive attitude and team-oriented mindset Previous hotel or hospitality experience is a plus but not requiredwe're happy to train the right person! If you're ready to be the smiling face that starts and ends our guests' journeys with a positive impression, we'd love to meet you. Apply today to join the team at Courtyard by Marriott Montvale and help us make every guest feel at homeone check-in at a time! Responsibilities Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages, and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient, and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel-related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.