Remington Hospitality
Assistant F&B Manager- Crowne Plaza College Park
Remington Hospitality, Greenbelt, Maryland, United States, 20770
Assistant Food And Beverage Manager
The Assistant Food and Beverage Manager will support the Food and Beverage Manager in overseeing all facets of restaurant and banquet operations. This includes staff management, customer satisfaction, inventory control, and compliance with all food and beverage regulations. The ideal candidate will be passionate about the food and beverage industry and possess a strong desire to create memorable dining experiences for our guests. Responsibilities: Manages day-to-day front of the house F&B operations and staff including supervisors, ensuring quality and standards are met and that we are meeting the expectations of the customers on a daily basis. Interview, select, hire, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with company core values. Advocate and maintain a team culture built on service excellence, professionalism, teamwork, and an environment to have fun, learn and succeed. Implement detailed and ongoing standards and training programs, establishing goals for team members, holding each accountable for the success of the department and overall operation. Ensure that food quality is consistent, appealing, and prepared to guest specifications. Interact with guests to obtain feedback on quality of service and food in outlets. Design and implement department procedures and employee training programs to ensure high-level and consistent service in all areas of food and beverage. Ensure that the food & beverage department complies with sanitation and safety standards for guests and associates. Resolve guest complaints and coordinate with other department leaders to resolve service delivery or quality breakdowns. Promote higher Guest Satisfaction Survey results and exceed company-based bench line criteria by uncovering and resolving inconsistencies in FOH serving practices. Manage employee schedules and punch clocks to eliminate unnecessary labor overages. Reconcile daily audit materials. (i.e., timesheet authorizations, perpetual inventories, void transaction reports, cash drops, and guest ledger entries). Collaborate between operating departments to ensure that all areas of the hotel are advised of actions, programs and initiatives happening in the Food & Beverage Outlets. Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met. Communicates areas that need attention to staff and follows up to ensure understanding. Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements. Reviews comment cards and guest satisfaction results with employees. Conducts effective pre-shift meetings during every shift. Enforces company human resources policies in all aspects of the manager and teammate experience. Enforces all food safety policies and procedures to ensure compliance with the laws, codes, and guidelines set forth by the FDA and Health Department. Able to read and understand BEO's, guaranteeing banquets are being executed as the contract states. Attend BEO Meetings regularly and communicate / delegate and execute event details to and with staff. Have complete knowledge of all food and drink menus. Be able to expo and help the kitchen with making and getting food out of the window as needed. Assist with liquor, beer and wine ordering ensuring it gets put away properly. Address and resolve staff issues that occur and handle in a timely and professional matter.
The Assistant Food and Beverage Manager will support the Food and Beverage Manager in overseeing all facets of restaurant and banquet operations. This includes staff management, customer satisfaction, inventory control, and compliance with all food and beverage regulations. The ideal candidate will be passionate about the food and beverage industry and possess a strong desire to create memorable dining experiences for our guests. Responsibilities: Manages day-to-day front of the house F&B operations and staff including supervisors, ensuring quality and standards are met and that we are meeting the expectations of the customers on a daily basis. Interview, select, hire, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with company core values. Advocate and maintain a team culture built on service excellence, professionalism, teamwork, and an environment to have fun, learn and succeed. Implement detailed and ongoing standards and training programs, establishing goals for team members, holding each accountable for the success of the department and overall operation. Ensure that food quality is consistent, appealing, and prepared to guest specifications. Interact with guests to obtain feedback on quality of service and food in outlets. Design and implement department procedures and employee training programs to ensure high-level and consistent service in all areas of food and beverage. Ensure that the food & beverage department complies with sanitation and safety standards for guests and associates. Resolve guest complaints and coordinate with other department leaders to resolve service delivery or quality breakdowns. Promote higher Guest Satisfaction Survey results and exceed company-based bench line criteria by uncovering and resolving inconsistencies in FOH serving practices. Manage employee schedules and punch clocks to eliminate unnecessary labor overages. Reconcile daily audit materials. (i.e., timesheet authorizations, perpetual inventories, void transaction reports, cash drops, and guest ledger entries). Collaborate between operating departments to ensure that all areas of the hotel are advised of actions, programs and initiatives happening in the Food & Beverage Outlets. Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met. Communicates areas that need attention to staff and follows up to ensure understanding. Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements. Reviews comment cards and guest satisfaction results with employees. Conducts effective pre-shift meetings during every shift. Enforces company human resources policies in all aspects of the manager and teammate experience. Enforces all food safety policies and procedures to ensure compliance with the laws, codes, and guidelines set forth by the FDA and Health Department. Able to read and understand BEO's, guaranteeing banquets are being executed as the contract states. Attend BEO Meetings regularly and communicate / delegate and execute event details to and with staff. Have complete knowledge of all food and drink menus. Be able to expo and help the kitchen with making and getting food out of the window as needed. Assist with liquor, beer and wine ordering ensuring it gets put away properly. Address and resolve staff issues that occur and handle in a timely and professional matter.