Highgate Hotels
Executive Housekeeper
The Executive Housekeeper is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: Motivate, coach, counsel and discipline all Housekeeping personnel. Ensure compliance with Standard of the Week training. Establish and maintain a regularly scheduled cleaning program. Maintain and control all housekeeping equipment. Ensure compliance with all corporate Risk Management standards. Conduct monthly guest supplies and cleaning supplies inventories. Ensure that large guestroom turns are managed efficiently. Ensure consistency with departmental opening and closing procedures. Manage vendor contracts. Prepare and conduct all Housekeeping interviews. Develop employee morale and ensure training of Housekeeping personnel. Inspect rooms daily. Inspect all VIP rooms prior to arrival. Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. Maintain required pars of all Housekeeping and Laundry supplies. Conduct monthly and quarterly Housekeeping inventories. Ensure guest privacy and security. Monitor work orders and submit to Engineering. Conduct pre-shift meetings for room attendants and housemen. Balance and clear room status nightly. Review Housekeeping staff's worked hours for payroll compilation. Prepare employee schedule. Maintain Highgate Hotel SOP's regarding Purchase Orders. Maintain a professional working relationship. Ensure implementation of all Highgate Hotel policies and house rules. Ensure sign off of all Service Standards by Position competencies. Carry a pager at all times. Manage and organize large turn days. Monitor out-of-order, out-of-service, discrepant and show rooms. Maintain constant communication with Guest Services. Monitor and act on special requests. Maintain and monitor "Lost and Found" procedures. Establish and maintain key control system. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Housekeeping Department on their role in contributing to Medallia Scores. Monitor all V.I.P.'s, special guests and requests. Review Housekeeping log book and Guest Request log on a daily basis. Qualifications: At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience. Supervisory experience required. Must be proficient with MS Word and MS Excel. Long hours sometimes required. Medium work. Must be able to effectively communicate both verbally and written. Must be effective at listening to, understanding, and clarifying concerns. Must be able to multitask and prioritize departmental functions. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards. Maintain high standards of personal appearance and grooming. Comply with Highgate Hotel Standards and regulations. Maximize efforts towards productivity. Must be effective in handling problems. Must be able to understand and evaluate complex information. Must be able to maintain confidentiality of information. Perform other duties as requested by management.
The Executive Housekeeper is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: Motivate, coach, counsel and discipline all Housekeeping personnel. Ensure compliance with Standard of the Week training. Establish and maintain a regularly scheduled cleaning program. Maintain and control all housekeeping equipment. Ensure compliance with all corporate Risk Management standards. Conduct monthly guest supplies and cleaning supplies inventories. Ensure that large guestroom turns are managed efficiently. Ensure consistency with departmental opening and closing procedures. Manage vendor contracts. Prepare and conduct all Housekeeping interviews. Develop employee morale and ensure training of Housekeeping personnel. Inspect rooms daily. Inspect all VIP rooms prior to arrival. Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. Maintain required pars of all Housekeeping and Laundry supplies. Conduct monthly and quarterly Housekeeping inventories. Ensure guest privacy and security. Monitor work orders and submit to Engineering. Conduct pre-shift meetings for room attendants and housemen. Balance and clear room status nightly. Review Housekeeping staff's worked hours for payroll compilation. Prepare employee schedule. Maintain Highgate Hotel SOP's regarding Purchase Orders. Maintain a professional working relationship. Ensure implementation of all Highgate Hotel policies and house rules. Ensure sign off of all Service Standards by Position competencies. Carry a pager at all times. Manage and organize large turn days. Monitor out-of-order, out-of-service, discrepant and show rooms. Maintain constant communication with Guest Services. Monitor and act on special requests. Maintain and monitor "Lost and Found" procedures. Establish and maintain key control system. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Housekeeping Department on their role in contributing to Medallia Scores. Monitor all V.I.P.'s, special guests and requests. Review Housekeeping log book and Guest Request log on a daily basis. Qualifications: At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience. Supervisory experience required. Must be proficient with MS Word and MS Excel. Long hours sometimes required. Medium work. Must be able to effectively communicate both verbally and written. Must be effective at listening to, understanding, and clarifying concerns. Must be able to multitask and prioritize departmental functions. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards. Maintain high standards of personal appearance and grooming. Comply with Highgate Hotel Standards and regulations. Maximize efforts towards productivity. Must be effective in handling problems. Must be able to understand and evaluate complex information. Must be able to maintain confidentiality of information. Perform other duties as requested by management.