International Rescue Committee
Refugee Walk-in Services Intern - Fall 2025
International Rescue Committee, Silver Spring, Maryland, United States, 20993
Walk-In Services Intern
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. The Walk-In Services team is the first point of contact for the nearly 2,000 new walk-in clients who visit the IRC in Silver Spring each year. The team works directly with new refugees, asylees, and other humanitarian immigrants resettling in the DC Metro area to ensure that they have timely access to both internal and external programming and benefits. This service opportunity will be trained and supervised by an Intake Specialist or the Intake Coordinator. Scope of Work: Conduct in-person screenings to assess clients for their eligibility for referral to internal IRC programming, including casework, employment, and immigration services & for external public benefits and resources. Complete program enrollment forms with clients to inform them of their rights and responsibilities & ensure all required client documentation is scanned and electronically on file. Assist clients with applying for eligible public benefits, including cash assistance and medical insurance. Conduct follow-up calls with new potential clients inquiring about IRC services, including providing them with walk-in day information, rescheduling, and responding to general inquiries. Assist the team with scheduling contract interpreters for appointments. Regularly track service provision through electronic data entry and organize required client documentation. Other duties as assigned by the Walk-In Services team. Learning Objectives: Intern will gain US resettlement agency experience, including assessing a high volume and broad range of new potential clients. Intern will acquire knowledge of internal programs and public benefits available to humanitarian immigrants. Intern will learn how to communicate with a global population, including how to effectively utilize interpreters. Intern will learn tracking and reporting requirements for resettlement agencies and how capturing this data improves services.
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. The Walk-In Services team is the first point of contact for the nearly 2,000 new walk-in clients who visit the IRC in Silver Spring each year. The team works directly with new refugees, asylees, and other humanitarian immigrants resettling in the DC Metro area to ensure that they have timely access to both internal and external programming and benefits. This service opportunity will be trained and supervised by an Intake Specialist or the Intake Coordinator. Scope of Work: Conduct in-person screenings to assess clients for their eligibility for referral to internal IRC programming, including casework, employment, and immigration services & for external public benefits and resources. Complete program enrollment forms with clients to inform them of their rights and responsibilities & ensure all required client documentation is scanned and electronically on file. Assist clients with applying for eligible public benefits, including cash assistance and medical insurance. Conduct follow-up calls with new potential clients inquiring about IRC services, including providing them with walk-in day information, rescheduling, and responding to general inquiries. Assist the team with scheduling contract interpreters for appointments. Regularly track service provision through electronic data entry and organize required client documentation. Other duties as assigned by the Walk-In Services team. Learning Objectives: Intern will gain US resettlement agency experience, including assessing a high volume and broad range of new potential clients. Intern will acquire knowledge of internal programs and public benefits available to humanitarian immigrants. Intern will learn how to communicate with a global population, including how to effectively utilize interpreters. Intern will learn tracking and reporting requirements for resettlement agencies and how capturing this data improves services.