General Motors
Warranty Performance Lead
This role is categorized as hybrid. This means the successful candidate is expected to report to Warren
GM Global Technical Center three times per week, at minimum or other frequency dictated by the business. One of the most customer dissatisfying experiences as a vehicle owner is a part or system failure early in a vehicle's life. If you have a commitment to customers, move with urgency and a desire to win in the marketplace, then this is the position for you. As a Warranty Performance Lead, you will be responsible for establishing the supplier's shared warranty cost and financial recovery. Our efforts instantaneously impact General Motors bottom line. You will actively participate in developing strategies, negotiations, executing regional warranty budgets, and collaborating with the suppliers and stakeholders. This role involves a significant amount of initiative, analytical work, and independent judgment. Becoming a subject matter expert is a requirement of the role, either technical or commercial in nature. As a Warranty Performance Lead, you would collaborate with other Warranty Performance personnel, Purchasing, Engineering, Quality, Finance and other business stakeholders and Supply Base. You will engage in the crafting and execution of net warranty reduction and cost recovery strategies. The chosen candidate will be part of a team responsible for providing background information, creative approaches based on analyzed qualitative and quantitative data, thoughtful presentations, and innovative strategies. The Warranty Performance Lead strategizes and executes net warranty reduction and cost recovery activities from initiation through case closure. The role requires analysis of the issues, development of strategy and obtaining cross functional alignment. Work involves functioning as liaison between Purchasing, Engineering, Supplier Quality, Internal Product Investigations, Manufacturing, and suppliers to drive net warranty reduction and recover costs related to field actions and warranty. Considerable initiative, attention to detail and independent judgement is required. A successful candidate will demonstrate the ability to: Define cost recovery strategy, obtains cross functional alignment with key stakeholders, and leads execution Function as liaison with Suppliers to drive a firm GM position on supplier "shareable" responsibility for warranty (TF), to facilitate cost recovery settlement from suppliers Lead cross functional activities with Engineering and QRD teams to facilitate final sample dispositions and engage Purchasing where commercial engagement and discussion is required Help remove roadblocks and escalate as needed Execute Pareto analysis to identify recovery groups for cost recovery opportunities Resolve disputes of recovery groups, technical factors, and billing statements Support Transaction Maintenance activities within Partlink Communicate status of cost recovery results Interact with leadership including: advising, updating, and communicating status on key items, achievements, and issues. Build and maintain relationships internally and externally Exhibit a strategic, forward-thinking mindset Anticipate risk and opportunities throughout the process Communicate clearly through standalone presentations, leadership reviews, team meetings and 1:1 discussions with senior leaders Relocation: This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. Additional Job Description
Required Qualifications: Bachelor's degree in Business, Supply Chain Management, Engineering, Finance, or related field, or equivalent work experience 5+ years' experience in commodity purchasing, supply chain, engineering, manufacturing, product development, Logistics or program/product management Relationship Management - Develops and maintains constructive, cooperative working relationships Negotiation - engage in collaborative discussions to reach meaningful agreements Analytical Thinking - Consider a range of factors in decision making to determine solutions and their impacts Results Focus - Take charge without prompting, seize opportunities and deliver on time Workload Management - Manage multiple tasks with quality and prioritize by critical needs Highly skilled at working independently and in a team environment with a high level of ambiguity. Advanced in Microsoft Office Suite including OneNote, Teams, and SharePoint Ability to travel 5% of the time domestically Preferred Qualifications and Competitive Edge: 10+ years of OEM experience, including strategy development and supplier management. Excellent skills in Microsoft Office Project management and time management skills Self-motivated individual willing to take the initiative to continuously improve practices and systems Experience with contracts/agreements. SAP experience or ability to learn purchasing systems Purchasing, engineering, quality or manufacturing background. Knowledge of materials management. CQI-14 Automotive Warranty Management experience GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the successful candidate is expected to report to Warren
GM Global Technical Center three times per week, at minimum or other frequency dictated by the business. One of the most customer dissatisfying experiences as a vehicle owner is a part or system failure early in a vehicle's life. If you have a commitment to customers, move with urgency and a desire to win in the marketplace, then this is the position for you. As a Warranty Performance Lead, you will be responsible for establishing the supplier's shared warranty cost and financial recovery. Our efforts instantaneously impact General Motors bottom line. You will actively participate in developing strategies, negotiations, executing regional warranty budgets, and collaborating with the suppliers and stakeholders. This role involves a significant amount of initiative, analytical work, and independent judgment. Becoming a subject matter expert is a requirement of the role, either technical or commercial in nature. As a Warranty Performance Lead, you would collaborate with other Warranty Performance personnel, Purchasing, Engineering, Quality, Finance and other business stakeholders and Supply Base. You will engage in the crafting and execution of net warranty reduction and cost recovery strategies. The chosen candidate will be part of a team responsible for providing background information, creative approaches based on analyzed qualitative and quantitative data, thoughtful presentations, and innovative strategies. The Warranty Performance Lead strategizes and executes net warranty reduction and cost recovery activities from initiation through case closure. The role requires analysis of the issues, development of strategy and obtaining cross functional alignment. Work involves functioning as liaison between Purchasing, Engineering, Supplier Quality, Internal Product Investigations, Manufacturing, and suppliers to drive net warranty reduction and recover costs related to field actions and warranty. Considerable initiative, attention to detail and independent judgement is required. A successful candidate will demonstrate the ability to: Define cost recovery strategy, obtains cross functional alignment with key stakeholders, and leads execution Function as liaison with Suppliers to drive a firm GM position on supplier "shareable" responsibility for warranty (TF), to facilitate cost recovery settlement from suppliers Lead cross functional activities with Engineering and QRD teams to facilitate final sample dispositions and engage Purchasing where commercial engagement and discussion is required Help remove roadblocks and escalate as needed Execute Pareto analysis to identify recovery groups for cost recovery opportunities Resolve disputes of recovery groups, technical factors, and billing statements Support Transaction Maintenance activities within Partlink Communicate status of cost recovery results Interact with leadership including: advising, updating, and communicating status on key items, achievements, and issues. Build and maintain relationships internally and externally Exhibit a strategic, forward-thinking mindset Anticipate risk and opportunities throughout the process Communicate clearly through standalone presentations, leadership reviews, team meetings and 1:1 discussions with senior leaders Relocation: This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. Additional Job Description
Required Qualifications: Bachelor's degree in Business, Supply Chain Management, Engineering, Finance, or related field, or equivalent work experience 5+ years' experience in commodity purchasing, supply chain, engineering, manufacturing, product development, Logistics or program/product management Relationship Management - Develops and maintains constructive, cooperative working relationships Negotiation - engage in collaborative discussions to reach meaningful agreements Analytical Thinking - Consider a range of factors in decision making to determine solutions and their impacts Results Focus - Take charge without prompting, seize opportunities and deliver on time Workload Management - Manage multiple tasks with quality and prioritize by critical needs Highly skilled at working independently and in a team environment with a high level of ambiguity. Advanced in Microsoft Office Suite including OneNote, Teams, and SharePoint Ability to travel 5% of the time domestically Preferred Qualifications and Competitive Edge: 10+ years of OEM experience, including strategy development and supplier management. Excellent skills in Microsoft Office Project management and time management skills Self-motivated individual willing to take the initiative to continuously improve practices and systems Experience with contracts/agreements. SAP experience or ability to learn purchasing systems Purchasing, engineering, quality or manufacturing background. Knowledge of materials management. CQI-14 Automotive Warranty Management experience GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)