Planned Parenthood Mar Monte
Senior Manager of Clinical Informatics & Experience
Planned Parenthood Mar Monte, San Jose, California, United States, 95112
Senior Manager Of Clinical Informatics & Experience
Services Management SENIO002072 Full-Time (Hybrid) San Jose, CA 95126, USA Essential Duties
Direct Clinical Care Function as a Clinician II or higher at least one week per quarter, providing direct clinical services in sexual and reproductive health, meeting quality, customer service, and productivity expectations System Design, Process Improvement, and Optimization Ensures that the Clinical Information System clinical documentation workflows are optimized to maintain compliance with relevant medical standards and guidelines, state laws and regulations, and funding program regulations and standards that apply in the provision of PPMM patient care. Identifies and implements areas for improvement within the Clinical Information System to enhance workflow efficiency, adherence to evidence-based standards of care, and staff satisfaction. Supports changes being led by other PPMM team members by identifying changes needed to the CIS and working with the Clinical Applications team to implement those changes. Provides project management support to the multidisciplinary Electronic Health Record (EHR) Workgroup to evaluate feasibility and impact of optimization requests from staff and Services Management subject matter experts. Supports PPMM's quality improvement program by assisting the Quality Team with chart audits and data interpretation as needed auditing records Uses quality improvement data to guide decision making about the clinical information system Communicates with CIS vendors regarding routine updates, system performance, and problem escalation. Training Collaborates with affiliate training leaders to ensure CIS training and reference materials are kept up to date for all PPMM staff positions. Patient Experience Acts as liaison to Press Ganey and PPFA Planned Parenthood Experience team. Ensures accurate health center and provider configuration for the delivery and receipt of patient experience surveys. Collaborates with VP of Patient Services and Patient Services operations leaders to share patient experience data and feedback with health center leaders and staff. Provides guidance to health center leaders on the use of the Press Ganey data repository and interpretation of patient experience data. Collaborate with Patient Services leaders and health center managers on the development of patient experience improvement plans. Prepare summaries of patient experience data for PPMM leadership and board. Help Desk Directly supervises the Clinical Applications NextGen Help Desk team lead. Oversees Help Desk ticketing system with a patient and staff centered approach, prioritizing minimal interruptions to health center operations, the highest level of customer service when help desk staff interact with PPMM staff and patients, and timely, clear communication with staff when service interruptions occur. Perform ongoing assessment of team performance metrics, identify areas for improvement, ensure and implement strategies to enhance efficiency and effectiveness, including ensuring the structure of the team is optimized to meet the needs of the organization. Qualifications
Ability to perform the duties described above. A typical means of acquiring those abilities would be: Graduation from an accredited FNP, PA, Women's Health NP, or CNM program Successful completion and demonstration of competency for all Clinician II Intermediate Skill Set Current California and/or Nevada license Current cardiopulmonary resuscitation certification Requirements
Strong understanding of information systems design, integration, and functionality. NextGen EHR and PM experience preferred. Experience in complex workflow redesign, clinical care transformation, adult education and training, planning and execution of technical project management are preferred. Intermediate to advanced proficiency in Microsoft Office programs Able to work cooperatively as a member of the affiliate leadership team Willingness and ability to learn new skills and workflows appropriate to PPMM clinical processes Ability to think and act strategically Ability to lead others, especially related to change. Ability to communicate effectively, make decisions, solve problems and function as a team leader. Strong customer services emphasis. Excellent organizational skills, a sense of responsibility and a high level of motivation. Ability to set priorities and maintain composure under stress and provide leadership in a fast-paced environment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
Services Management SENIO002072 Full-Time (Hybrid) San Jose, CA 95126, USA Essential Duties
Direct Clinical Care Function as a Clinician II or higher at least one week per quarter, providing direct clinical services in sexual and reproductive health, meeting quality, customer service, and productivity expectations System Design, Process Improvement, and Optimization Ensures that the Clinical Information System clinical documentation workflows are optimized to maintain compliance with relevant medical standards and guidelines, state laws and regulations, and funding program regulations and standards that apply in the provision of PPMM patient care. Identifies and implements areas for improvement within the Clinical Information System to enhance workflow efficiency, adherence to evidence-based standards of care, and staff satisfaction. Supports changes being led by other PPMM team members by identifying changes needed to the CIS and working with the Clinical Applications team to implement those changes. Provides project management support to the multidisciplinary Electronic Health Record (EHR) Workgroup to evaluate feasibility and impact of optimization requests from staff and Services Management subject matter experts. Supports PPMM's quality improvement program by assisting the Quality Team with chart audits and data interpretation as needed auditing records Uses quality improvement data to guide decision making about the clinical information system Communicates with CIS vendors regarding routine updates, system performance, and problem escalation. Training Collaborates with affiliate training leaders to ensure CIS training and reference materials are kept up to date for all PPMM staff positions. Patient Experience Acts as liaison to Press Ganey and PPFA Planned Parenthood Experience team. Ensures accurate health center and provider configuration for the delivery and receipt of patient experience surveys. Collaborates with VP of Patient Services and Patient Services operations leaders to share patient experience data and feedback with health center leaders and staff. Provides guidance to health center leaders on the use of the Press Ganey data repository and interpretation of patient experience data. Collaborate with Patient Services leaders and health center managers on the development of patient experience improvement plans. Prepare summaries of patient experience data for PPMM leadership and board. Help Desk Directly supervises the Clinical Applications NextGen Help Desk team lead. Oversees Help Desk ticketing system with a patient and staff centered approach, prioritizing minimal interruptions to health center operations, the highest level of customer service when help desk staff interact with PPMM staff and patients, and timely, clear communication with staff when service interruptions occur. Perform ongoing assessment of team performance metrics, identify areas for improvement, ensure and implement strategies to enhance efficiency and effectiveness, including ensuring the structure of the team is optimized to meet the needs of the organization. Qualifications
Ability to perform the duties described above. A typical means of acquiring those abilities would be: Graduation from an accredited FNP, PA, Women's Health NP, or CNM program Successful completion and demonstration of competency for all Clinician II Intermediate Skill Set Current California and/or Nevada license Current cardiopulmonary resuscitation certification Requirements
Strong understanding of information systems design, integration, and functionality. NextGen EHR and PM experience preferred. Experience in complex workflow redesign, clinical care transformation, adult education and training, planning and execution of technical project management are preferred. Intermediate to advanced proficiency in Microsoft Office programs Able to work cooperatively as a member of the affiliate leadership team Willingness and ability to learn new skills and workflows appropriate to PPMM clinical processes Ability to think and act strategically Ability to lead others, especially related to change. Ability to communicate effectively, make decisions, solve problems and function as a team leader. Strong customer services emphasis. Excellent organizational skills, a sense of responsibility and a high level of motivation. Ability to set priorities and maintain composure under stress and provide leadership in a fast-paced environment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.