Visa
Sr. Manager, Change Management and Product Operations
Visa, San Francisco, California, United States, 94102
Sr. Manager, Change Management and Product Operations
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose
to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description
The Value-Added Services organization creates and delivers products to Visa clients and accelerates the seamless delivery of our products into markets. We are at the core of Visa's overall vision to be the best way to pay and be paid for everyone, everywhere. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world. The Sr. Manager, Change Management and Product Operations will partner closely with product teams to support key change management activities and program management strategic initiatives across VAS priorities. The successful candidate will have over a decade of experience leading change and projects across product management, delivery, and operations functions in a consulting firm or equivalent. He or she will have strong consensus building skills and will be comfortable providing guidance and guardrails to a large and disparate team of product managers and supporting professionals. This role requires a dynamic leader who can seamlessly integrate change management principles with strategic project support to drive transformative outcomes. Key responsibilities Change Management and Adoption: Drive change management and adoption efforts critical efforts lead by the VAS Chief Operating Officer to ensure critical initiatives are effectively communicated and embraced across the organization. Develop and implement comprehensive communication plans to effectively convey goals, progress, and outcomes to all relevant stakeholders. Establish and monitor metrics to measure the success and impact of change management initiatives, making data-driven adjustments as needed. Facilitate communication and collaboration across all business units, regions, and cross-functional stakeholders, providing expert guidance on change management and adoption strategies to ensure successful sponsorship and leadership of transformation initiatives. Strategic Project Support: Project Leadership Program Management VAS wide strategic and operational projects focused on driving more optimal operational effectiveness Facilitate communication and collaboration across all business units, regions, and cross-functional stakeholders, ensuring alignment and support for transformation initiatives. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications
Basic Qualifications:
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred Qualifications:
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD Background in consulting, organizational transformation, and product-oriented change management. Proven experience in organizational transformation focusing on change management and strategic planning. Excellent influence skills, including integrity, credibility, empathy, and collaboration. Strong program management skills to coordinate and lead complex projects with cross-functional teams. Strong attention to detail and delivery of high-quality work. Self-motivated, humble, and curious learner with a growth mindset. Excellent communication and presentation skills, able to articulate complex concepts clearly. Exceptional organizational skills and the ability to manage expectations and deliver results in a timely fashion. Ability to work in a fast-paced environment and adapt to changing priorities. Experience in the payments industry is a plus.
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose
to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description
The Value-Added Services organization creates and delivers products to Visa clients and accelerates the seamless delivery of our products into markets. We are at the core of Visa's overall vision to be the best way to pay and be paid for everyone, everywhere. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world. The Sr. Manager, Change Management and Product Operations will partner closely with product teams to support key change management activities and program management strategic initiatives across VAS priorities. The successful candidate will have over a decade of experience leading change and projects across product management, delivery, and operations functions in a consulting firm or equivalent. He or she will have strong consensus building skills and will be comfortable providing guidance and guardrails to a large and disparate team of product managers and supporting professionals. This role requires a dynamic leader who can seamlessly integrate change management principles with strategic project support to drive transformative outcomes. Key responsibilities Change Management and Adoption: Drive change management and adoption efforts critical efforts lead by the VAS Chief Operating Officer to ensure critical initiatives are effectively communicated and embraced across the organization. Develop and implement comprehensive communication plans to effectively convey goals, progress, and outcomes to all relevant stakeholders. Establish and monitor metrics to measure the success and impact of change management initiatives, making data-driven adjustments as needed. Facilitate communication and collaboration across all business units, regions, and cross-functional stakeholders, providing expert guidance on change management and adoption strategies to ensure successful sponsorship and leadership of transformation initiatives. Strategic Project Support: Project Leadership Program Management VAS wide strategic and operational projects focused on driving more optimal operational effectiveness Facilitate communication and collaboration across all business units, regions, and cross-functional stakeholders, ensuring alignment and support for transformation initiatives. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications
Basic Qualifications:
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred Qualifications:
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD Background in consulting, organizational transformation, and product-oriented change management. Proven experience in organizational transformation focusing on change management and strategic planning. Excellent influence skills, including integrity, credibility, empathy, and collaboration. Strong program management skills to coordinate and lead complex projects with cross-functional teams. Strong attention to detail and delivery of high-quality work. Self-motivated, humble, and curious learner with a growth mindset. Excellent communication and presentation skills, able to articulate complex concepts clearly. Exceptional organizational skills and the ability to manage expectations and deliver results in a timely fashion. Ability to work in a fast-paced environment and adapt to changing priorities. Experience in the payments industry is a plus.