Ethos Veterinary Health
ER Client Intake Coordinator
Ethos Veterinary Health, Concord, California, United States, 94518
Client Intake Coordinator
Emergency Department (Swing Shift)
Location: Concord, CA Schedule: Full-Time | WednesdaySaturday | 4:00 PM
2:00 AM Compensation: $25
$32/hour (based on experience) + $5.50/hr shift differential (6 PM
6 AM) About SAGE Concord
SAGE Concord is proud to be the East Bay's premier state-of-the-art Specialty and Emergency veterinary hospital. Since opening our modern, fully equipped facility in 2022, we have been at the forefront of providing exceptional care across a wide range of services, including Emergency & Critical Care, Cardiology, Internal Medicine, Surgery, Oncology, and Integrative Medicine. We are driven by compassion, expertise, and a mission to support both our patients and the people who love them. Position Summary
As a
Client Intake Coordinator
in our
Emergency Department , you will be the essential link between our clients and clinical team during urgent and emotionally challenging situations. This role requires a calm, compassionate, and organized individual who can effectively triage incoming cases, communicate with empathy, and help streamline patient intake for optimal care delivery. Key Responsibilities
Serve as the first point of contact for emergency clients, gathering key patient information and relaying it to the clinical team Accurately and efficiently triage emergency cases based on presenting symptoms and urgency Obtain patient histories from clients and enter information into the medical record Take initial vital signs and assist with physical intake of patients when appropriate Coordinate with technicians and doctors to prioritize cases and communicate updates to clients Maintain accurate invoicing by entering service charges during the intake process Prepare exam rooms for incoming patients and maintain cleanliness Help manage client expectations with clarity, compassion, and professionalism during high-stress situations Support ER team flow and ensure timely handoffs between shifts Qualifications
High school diploma or equivalent required Minimum of 2 years of clinical veterinary experience (ER or specialty hospital experience strongly preferred) Strong communication, interpersonal, and customer service skills Proven ability to stay calm under pressure and multitask in a fast-paced environment Understanding of veterinary terminology and emergency care protocols Comfortable lifting 40+ lbs and standing for extended periods Bilingual skills a plus, but not required Schedule
4/10 schedule: WednesdaySaturday Swing Shift: 4:00 PM
2:00 AM Must be available for some holidays Compensation & Benefits
Pay range: $25
$32/hour, based on experience Shift Differential: Additional $5.50/hour for hours worked between 6 PM
6 AM Health, dental, vision, life, and disability insurance 401(k) retirement plan with employer match Paid time off and flexible spending accounts Employee Assistance Program (EAP) Uniforms provided Annual Veterinary Assistant allowance License application and renewal reimbursement (for RVTs) Opportunities for career growth, training, and mentorship Why Join Us?
At SAGE Concord, you'll be part of a collaborative and supportive team dedicated to advancing emergency veterinary care. If you are motivated, compassionate, and ready to make a difference in the lives of animals and their people, we invite you to apply.
Emergency Department (Swing Shift)
Location: Concord, CA Schedule: Full-Time | WednesdaySaturday | 4:00 PM
2:00 AM Compensation: $25
$32/hour (based on experience) + $5.50/hr shift differential (6 PM
6 AM) About SAGE Concord
SAGE Concord is proud to be the East Bay's premier state-of-the-art Specialty and Emergency veterinary hospital. Since opening our modern, fully equipped facility in 2022, we have been at the forefront of providing exceptional care across a wide range of services, including Emergency & Critical Care, Cardiology, Internal Medicine, Surgery, Oncology, and Integrative Medicine. We are driven by compassion, expertise, and a mission to support both our patients and the people who love them. Position Summary
As a
Client Intake Coordinator
in our
Emergency Department , you will be the essential link between our clients and clinical team during urgent and emotionally challenging situations. This role requires a calm, compassionate, and organized individual who can effectively triage incoming cases, communicate with empathy, and help streamline patient intake for optimal care delivery. Key Responsibilities
Serve as the first point of contact for emergency clients, gathering key patient information and relaying it to the clinical team Accurately and efficiently triage emergency cases based on presenting symptoms and urgency Obtain patient histories from clients and enter information into the medical record Take initial vital signs and assist with physical intake of patients when appropriate Coordinate with technicians and doctors to prioritize cases and communicate updates to clients Maintain accurate invoicing by entering service charges during the intake process Prepare exam rooms for incoming patients and maintain cleanliness Help manage client expectations with clarity, compassion, and professionalism during high-stress situations Support ER team flow and ensure timely handoffs between shifts Qualifications
High school diploma or equivalent required Minimum of 2 years of clinical veterinary experience (ER or specialty hospital experience strongly preferred) Strong communication, interpersonal, and customer service skills Proven ability to stay calm under pressure and multitask in a fast-paced environment Understanding of veterinary terminology and emergency care protocols Comfortable lifting 40+ lbs and standing for extended periods Bilingual skills a plus, but not required Schedule
4/10 schedule: WednesdaySaturday Swing Shift: 4:00 PM
2:00 AM Must be available for some holidays Compensation & Benefits
Pay range: $25
$32/hour, based on experience Shift Differential: Additional $5.50/hour for hours worked between 6 PM
6 AM Health, dental, vision, life, and disability insurance 401(k) retirement plan with employer match Paid time off and flexible spending accounts Employee Assistance Program (EAP) Uniforms provided Annual Veterinary Assistant allowance License application and renewal reimbursement (for RVTs) Opportunities for career growth, training, and mentorship Why Join Us?
At SAGE Concord, you'll be part of a collaborative and supportive team dedicated to advancing emergency veterinary care. If you are motivated, compassionate, and ready to make a difference in the lives of animals and their people, we invite you to apply.