Remington Hospitality
Costa Mesa Hilton - Convention Services Manager
Remington Hospitality, Costa Mesa, California, United States, 92626
Job Posting
Position Summary:
The Sales Manager plays a key role in driving event success by serving as the liaison between clients and hotel departments. This position ensures smooth event execution from initial booking through post-event follow-up. With a strong focus on service, communication, and collaboration, the Sales Manager also looks for opportunities to enhance guest experiences through thoughtful up-selling and tailored event solutions. Responsibilities: Know your work schedule and follow it with a high degree of reliability. Work in a cooperative and friendly manner with fellow associates. Maintain professional attire and personal hygiene. Maintain a clean, neat and orderly work area. Read, understand and follow all policies, procedures and practices as stated in the Associate Handbook. Inform management promptly of any work-related problems or guest complaints. Practice "aggressive hospitality" and provide guest satisfaction. Provide for a safe work environment by following all safety and security procedures and rules. Comply with all applicable federal, state and local laws and ordinances as they apply to the hotel, guests and associates. Know all emergency procedures (fire, severe weather, bomb threats, guest accidents/illness, etc.). To negotiate with the guest and other patrons for banquets, meetings and other functions, all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements in writing which are necessary to assure success of the function. Works closely with set up person for all catering functions to insure maximum utilization of facilities. Prepare monthly inventory of all catering office supplies and requisition same for General Manager's approval. Train, coordinate and supervise regarding the duties of the banquet captain and the banquet staff. Maintain budgeted sales quotas. Solicit banquet business, correctly enter bookings in diary and finalize these functions. Handle changes in information listed on Banquet Event Orders (BEO) effectively. Finalize details on Banquet Event Order Sheets from the sales department by making customer contact, receiving finalized program and publishing BEO's for distribution. Meet or exceed own booking goals each month by talking and personally meeting with customers to sell hotel function space. Perform MOD responsibilities as directed by property policy. Accurately prepare weekly forecast for banquet functions. Provide site tours to potential customers of the hotel's banquet facilities. May perform additional duties as required. Salary: 70-72K
Position Summary:
The Sales Manager plays a key role in driving event success by serving as the liaison between clients and hotel departments. This position ensures smooth event execution from initial booking through post-event follow-up. With a strong focus on service, communication, and collaboration, the Sales Manager also looks for opportunities to enhance guest experiences through thoughtful up-selling and tailored event solutions. Responsibilities: Know your work schedule and follow it with a high degree of reliability. Work in a cooperative and friendly manner with fellow associates. Maintain professional attire and personal hygiene. Maintain a clean, neat and orderly work area. Read, understand and follow all policies, procedures and practices as stated in the Associate Handbook. Inform management promptly of any work-related problems or guest complaints. Practice "aggressive hospitality" and provide guest satisfaction. Provide for a safe work environment by following all safety and security procedures and rules. Comply with all applicable federal, state and local laws and ordinances as they apply to the hotel, guests and associates. Know all emergency procedures (fire, severe weather, bomb threats, guest accidents/illness, etc.). To negotiate with the guest and other patrons for banquets, meetings and other functions, all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements in writing which are necessary to assure success of the function. Works closely with set up person for all catering functions to insure maximum utilization of facilities. Prepare monthly inventory of all catering office supplies and requisition same for General Manager's approval. Train, coordinate and supervise regarding the duties of the banquet captain and the banquet staff. Maintain budgeted sales quotas. Solicit banquet business, correctly enter bookings in diary and finalize these functions. Handle changes in information listed on Banquet Event Orders (BEO) effectively. Finalize details on Banquet Event Order Sheets from the sales department by making customer contact, receiving finalized program and publishing BEO's for distribution. Meet or exceed own booking goals each month by talking and personally meeting with customers to sell hotel function space. Perform MOD responsibilities as directed by property policy. Accurately prepare weekly forecast for banquet functions. Provide site tours to potential customers of the hotel's banquet facilities. May perform additional duties as required. Salary: 70-72K