Vertex
Associate Director, Microsoft 365 Platform Technical Lead
Vertex, Boston, Massachusetts, United States, 02108
Associate Director, Microsoft 365 Platform Technical Lead
The Associate Director, Microsoft 365 Platform Technical Lead will be responsible for the strategic and operational leadership of the Microsoft 365 (M365) collaboration ecosystem, including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, and related services. This role will oversee platform operations, drive service excellence, and manage a global team including offshore managed service providers. The ideal candidate will bring deep technical expertise, strong vendor management skills, and a passion for enabling productivity through modern collaboration tools. Key Duties And Responsibilities:
Lead the end-to-end operations of the Microsoft 365 platform, ensuring high availability, performance, and security of collaboration services. Serve as the technical authority for M365 services. Manage and optimize relationships with offshore managed service providers. Collaborate with cross-functional teams to align M365 services with enterprise standards and business needs. Drive platform governance, lifecycle management, and roadmap planning. Lead incident response, root cause analysis, and problem management. Provide technical leadership in M365 migrations, integrations, and automation initiatives. Stay current with Microsoft's roadmap and industry trends. Support budget planning, license management, and cost optimization. Drive conversations with business users to align on priorities. Knowledge And Skills:
Expert-level knowledge of Microsoft 365 services. Strong understanding of M365 security, compliance, and governance capabilities. Proven experience managing offshore teams and third-party service providers. Familiarity with ITIL practices and service management tools. Strong communication and stakeholder engagement skills. Experience with scripting and automation. Demonstrated ability to lead cross-functional initiatives. Education And Experience:
Bachelor's degree in Computer Science, Information Systems, or related field. 10+ years of experience in IT, with at least 7 years in Microsoft 365 platform leadership roles. Experience managing global teams, including offshore delivery models. Microsoft certifications are highly desirable. Pay Range: $153,600 - $230,400 Disclosure Statement: The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more. Flex Designation: Hybrid-Eligible Or On-Site Eligible Flex Eligibility Status: In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select 2. On-Site: work five days per week on-site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time. Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
The Associate Director, Microsoft 365 Platform Technical Lead will be responsible for the strategic and operational leadership of the Microsoft 365 (M365) collaboration ecosystem, including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, and related services. This role will oversee platform operations, drive service excellence, and manage a global team including offshore managed service providers. The ideal candidate will bring deep technical expertise, strong vendor management skills, and a passion for enabling productivity through modern collaboration tools. Key Duties And Responsibilities:
Lead the end-to-end operations of the Microsoft 365 platform, ensuring high availability, performance, and security of collaboration services. Serve as the technical authority for M365 services. Manage and optimize relationships with offshore managed service providers. Collaborate with cross-functional teams to align M365 services with enterprise standards and business needs. Drive platform governance, lifecycle management, and roadmap planning. Lead incident response, root cause analysis, and problem management. Provide technical leadership in M365 migrations, integrations, and automation initiatives. Stay current with Microsoft's roadmap and industry trends. Support budget planning, license management, and cost optimization. Drive conversations with business users to align on priorities. Knowledge And Skills:
Expert-level knowledge of Microsoft 365 services. Strong understanding of M365 security, compliance, and governance capabilities. Proven experience managing offshore teams and third-party service providers. Familiarity with ITIL practices and service management tools. Strong communication and stakeholder engagement skills. Experience with scripting and automation. Demonstrated ability to lead cross-functional initiatives. Education And Experience:
Bachelor's degree in Computer Science, Information Systems, or related field. 10+ years of experience in IT, with at least 7 years in Microsoft 365 platform leadership roles. Experience managing global teams, including offshore delivery models. Microsoft certifications are highly desirable. Pay Range: $153,600 - $230,400 Disclosure Statement: The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more. Flex Designation: Hybrid-Eligible Or On-Site Eligible Flex Eligibility Status: In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select 2. On-Site: work five days per week on-site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time. Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.