StateJobsNY
Duties Description *Applicants MUST submit a cover letter with resume to be considered.
*This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.
*Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation.
BASIC FUNCTION: Assist with the monitoring, installation, configuration and maintenance of critical datacenter, network and Audio-Visual (AV) infrastructure supporting ESD business operations. Monitor datacenter operations and infrastructure responding to incidents on a as needed basis. Provide after-hours support and travel to other ESD office locations as necessary. Deliver end user support for all network and AV related devices.
WORK PERFORMED: • Monitor datacenter operations and environmental controls to ensure uninterrupted service • Assist with the installation, configuration and administration of network and video conferencing related infrastructure, equipment, and software necessary to support ESD's critical business functions • Assist with setup and support of AV solutions and equipment to include Polycom systems, Click Share, Zoom, and WebEx • Assist with monitoring backup and restore operations • Coordinate telecom services for staff onboarding, offboarding, moves and changes with the Help Desk and Administrative Services • Liaise with third party vendors to ensure that ESD's requirements being met when new/upgraded services are implemented • Rack, stack, power and provide management connections for network attached devices • Create and manage support tickets with 3rd party vendors in response to any type of network degradation • Utilize network management best practices and tools to investigate and resolve network related performance issues • Assist with integrating technologies from different vendors in a heterogeneous networking environment • Hands on installation, configuration and troubleshooting of IT infrastructure at ESD's datacenters and satellite offices • Document and maintain SOPs in areas of responsibility • Assist in IT Disaster Recovery efforts, testing and documentation • Travel to various remote office locations as necessary • Perform other IT related duties as required by management
Minimum Qualifications Education Level required: A degree in an IT related discipline with minimum of 3 years' experience in related field; Or a HS diploma with a minimum of 5 years' experience; Or, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Relevant Experience required: Experience in Datacenter and Network operations.
Must be okay to travel for work when needed.
Knowledge required: Windows (OS) 10/11, familiarity with Cloud computing architecture, VOIP, Enterprise wireless solutions, switches and routers, SDWAN and ISP experience, Cat 6 cabling, UPS appliances, familiarity with VMware 7.0 + and VMware VDI solutions, Some Help Desk functionality. Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to audience; Ability to work both independently and as part of a team; Strong written and verbal communication skills. Ability to work on multiple projects simultaneously.
Additional Comments Salary range as specified. Comprehensive Benefits Package.
Some positions may require additional credentials or a background check to verify your identity.
Name Janelle Mofsenson - Talent Acquisition, Human Resources
Telephone N/A
Fax N/A
Email Address resumes@esd.ny.gov
Address
Street 655 Third Avenue
City New York
State NY
Zip Code 10017
Notes on Applying External Candidates: Please attach cover letter and resume. To apply copy & paste URL in browser: https://bit.ly/3APr8cp
Internal Candidates: Please apply through ADP using the Myself/Talent menu and submit your cover letter and resume for consideration
WE ARE AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY
BASIC FUNCTION: Assist with the monitoring, installation, configuration and maintenance of critical datacenter, network and Audio-Visual (AV) infrastructure supporting ESD business operations. Monitor datacenter operations and infrastructure responding to incidents on a as needed basis. Provide after-hours support and travel to other ESD office locations as necessary. Deliver end user support for all network and AV related devices.
WORK PERFORMED: • Monitor datacenter operations and environmental controls to ensure uninterrupted service • Assist with the installation, configuration and administration of network and video conferencing related infrastructure, equipment, and software necessary to support ESD's critical business functions • Assist with setup and support of AV solutions and equipment to include Polycom systems, Click Share, Zoom, and WebEx • Assist with monitoring backup and restore operations • Coordinate telecom services for staff onboarding, offboarding, moves and changes with the Help Desk and Administrative Services • Liaise with third party vendors to ensure that ESD's requirements being met when new/upgraded services are implemented • Rack, stack, power and provide management connections for network attached devices • Create and manage support tickets with 3rd party vendors in response to any type of network degradation • Utilize network management best practices and tools to investigate and resolve network related performance issues • Assist with integrating technologies from different vendors in a heterogeneous networking environment • Hands on installation, configuration and troubleshooting of IT infrastructure at ESD's datacenters and satellite offices • Document and maintain SOPs in areas of responsibility • Assist in IT Disaster Recovery efforts, testing and documentation • Travel to various remote office locations as necessary • Perform other IT related duties as required by management
Minimum Qualifications Education Level required: A degree in an IT related discipline with minimum of 3 years' experience in related field; Or a HS diploma with a minimum of 5 years' experience; Or, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Relevant Experience required: Experience in Datacenter and Network operations.
Must be okay to travel for work when needed.
Knowledge required: Windows (OS) 10/11, familiarity with Cloud computing architecture, VOIP, Enterprise wireless solutions, switches and routers, SDWAN and ISP experience, Cat 6 cabling, UPS appliances, familiarity with VMware 7.0 + and VMware VDI solutions, Some Help Desk functionality. Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to audience; Ability to work both independently and as part of a team; Strong written and verbal communication skills. Ability to work on multiple projects simultaneously.
Additional Comments Salary range as specified. Comprehensive Benefits Package.
Some positions may require additional credentials or a background check to verify your identity.
Name Janelle Mofsenson - Talent Acquisition, Human Resources
Telephone N/A
Fax N/A
Email Address resumes@esd.ny.gov
Address
Street 655 Third Avenue
City New York
State NY
Zip Code 10017
Notes on Applying External Candidates: Please attach cover letter and resume. To apply copy & paste URL in browser: https://bit.ly/3APr8cp
Internal Candidates: Please apply through ADP using the Myself/Talent menu and submit your cover letter and resume for consideration
WE ARE AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY