Sandia Area
Job Details
Job Location Albuquerque, NM
Position Type Full Time
Education Level 2 Year Degree or Experience
Travel Percentage Minimal Travel
Job Shift Full Time
Job Category Banking
Description
Overall Job Purpose
At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.
As a
Supervisor
at Sandia Area, you play a key role in guiding and supporting your team to achieve operational goals and deliver exceptional member experiences. You are responsible for fostering a culture of trust and accountability while ensuring team alignment with the organization's mission, vision, and values. By mentoring staff and addressing day-to-day challenges, you contribute to a workplace environment that promotes collaboration, service excellence, and long-term success.
Reporting directly to the VP of IT Security and Infrastructure, the System Administrator Lead is responsible for overseeing the System Administration staff and resources dedicated to achieving operational goals. The System Administrator Lead plays a key role in designing, building, and implementing virtual and physical server infrastructure both on premise and in the cloud. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all systems to dynamically address the needs of a growing enterprise. Further, the Lead will troubleshoot both server and escalated user hardware issues and will monitor system statistics for predictive capacity modeling.
Duties and responsibilities
Leadership & Team Management Lead by example, reinforce, and consistently uphold Sandia Area's Values: Service, Sustainability, Efficiency, Trust, Stewardship, and Growth. Contribute to leading a high-performing team; monitor performance targets, foster a culture of continuous improvement, encourage innovation, learning, and adapting best practices to optimize performance. Provide leadership, coaching, and mentorship to employees, fostering a positive and high-performing team environment. Oversee day-to-day operations and ensure alignment with departmental and organizational objectives. Assist in the recruitment, interviewing, and hiring process, ensuring candidates align with the credit union's mission, values, and service culture. Support the onboarding, training, and development of new hires, fostering a positive and growth-oriented work environment. Directly supervise staff with the goal of enhancing professional development and personal growth. Develop staffing plans and schedules to ensure effective coverage and team balance. Optimize resource allocation, including personnel, budget, and resources, to maximize effectiveness while controlling costs. Collaborate with other managers to drive cross-departmental alignment and operational excellence. Ensure alignment by providing regular feedback and project status updates to the VP of IT Security and Infrastructure via multiple channels, meetings, project management updates, etc. Lead the System Administration team's initiatives by setting standards and maintaining project timelines. Technical Oversight & Review
Maintains and supports all credit union servers, physical, and virtual environments. (VMware and Hyper-V). Documents changes and maintains security on the systems. Maintains user accounts on networks and applications. Makes certain proper permissions are established within the network operating systems. Controls and implements new servers and related software, ensuring that software is operating on most current release versions. Installs hardware and software patches/updates on a regular basis to keep the credit union's security posture high. Identifies better approaches to implement security. Reviews and assesses system security architectures to ensure a practical and secure design is implemented. Creates scripts to automate reporting and other processes (primarily Powershell). Updates, modifies, and optimizes GPO's as necessary. Researches feasibility of projects, enhancements, and proposals by gathering facts, contacting in-house users, and outside vendors, comparing assigned objectives, and testing various options. Department Operational Support
Acts as a resource and provides escalation support, guidance, and/ or direction to team members. Stays abreast of hardware and software developments. Recommends new technologies and processes that enhance the efficiency and security of the server systems and infrastructure. Communicates problems and unusual situations to leadership in a timely fashion. Works with IT team as needed on projects such as servers, applications, core systems, etc. Triage and direct escalations to the correct resource; within the IT department, another department, or through vendor support. Participate in on-call support rotation. Reporting & Analytics
Support the department by creating reports from system administration monitored systems. Provide project progress and communicate issues and risks. Review how the team's time is spent and how resources are assigned; validate the understanding of project workloads and reallocate as needed. Regularly review reports for validity and assessment of their continued use. Creates and reviews reports detailing statistics on usage of systems (CPU/RAM/HDD utilization etc.) for proactive monitoring and recommendations. Vendor Management
Effectively engage with external vendors to identify, evaluate, and implement solutions for complex IT support challenges. Coordinate vendor relationships to ensure timely resolution of issues, manage service level agreements (SLAs), and escalate concerns when necessary. Strong negotiation and communication skills are essential for ensuring vendors meet the needs of the credit union and align with organizational objectives. Expectations of all Sandia Area employees
Demonstrate a strong commitment to upholding the organization's mission, vision, and values in all interactions and responsibilities. Represent the credit union with professionalism, integrity, and ethical conduct at all times. Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines. Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards. Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union's mission and service philosophy. Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all interactions. Maintain the confidentiality and security of information, records, and sensitive data, in compliance with credit union policies and regulatory requirements. Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the organization. Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices. Willing to undergo background and credit checks as required by federal and state regulations. Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations. Qualifications
Knowledge, Skills, and Abilities (KSAs)
Expertise in virtualization systems and ability to optimize them as required and virtual and physical server and network infrastructure Ability to work with cloud-based applications such as Office 365, Azure, and Asana. with a requisite understanding of financial institution operations Excellent interpersonal, communication, and leadership skills to convey goals, set expectations, provide feedback, and inspire and develop teams. Strong leadership, time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment. Ability to analyze data and metrics to drive team performance and efficiency. Willingness to engage in difficult situations using outstanding interpersonal skills and emotional intelligence. Passionate about teamwork and having a positive influence on others; ability to work independently and demonstrate attention to detail. Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities. Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment. Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Computer, network hardware/software and telephone systems problem solving and troubleshooting skills required. Ability to prioritize multiple competing projects according to urgency and deadlines. Ability to safely work with and in near proximity of electrical devices including UPS', 220V Power Strips, etc. Ability to work independently, demonstrating attention to detail in a fast-paced environment. Ability to perform essential functions, including the ability to lift up to 50 lbs. as needed. Minimum Education and Experience Requirements
Associate's degree in related field required Directly related experience, in addition to minimum required experience, may be considered as a substitution.
Four (4)year(s) of applicable experience required with progressive responsibilities in a leadership capacity. Systems administration and information systems operations experience required with progressive responsibilities in a leadership capacity. General knowledge of credit unions or financial institutions is preferred.
*** Please submit an employment application to www.sandia.org/careers ***
Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.
Sandia Area Federal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Location Albuquerque, NM
Position Type Full Time
Education Level 2 Year Degree or Experience
Travel Percentage Minimal Travel
Job Shift Full Time
Job Category Banking
Description
Overall Job Purpose
At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.
As a
Supervisor
at Sandia Area, you play a key role in guiding and supporting your team to achieve operational goals and deliver exceptional member experiences. You are responsible for fostering a culture of trust and accountability while ensuring team alignment with the organization's mission, vision, and values. By mentoring staff and addressing day-to-day challenges, you contribute to a workplace environment that promotes collaboration, service excellence, and long-term success.
Reporting directly to the VP of IT Security and Infrastructure, the System Administrator Lead is responsible for overseeing the System Administration staff and resources dedicated to achieving operational goals. The System Administrator Lead plays a key role in designing, building, and implementing virtual and physical server infrastructure both on premise and in the cloud. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all systems to dynamically address the needs of a growing enterprise. Further, the Lead will troubleshoot both server and escalated user hardware issues and will monitor system statistics for predictive capacity modeling.
Duties and responsibilities
Leadership & Team Management Lead by example, reinforce, and consistently uphold Sandia Area's Values: Service, Sustainability, Efficiency, Trust, Stewardship, and Growth. Contribute to leading a high-performing team; monitor performance targets, foster a culture of continuous improvement, encourage innovation, learning, and adapting best practices to optimize performance. Provide leadership, coaching, and mentorship to employees, fostering a positive and high-performing team environment. Oversee day-to-day operations and ensure alignment with departmental and organizational objectives. Assist in the recruitment, interviewing, and hiring process, ensuring candidates align with the credit union's mission, values, and service culture. Support the onboarding, training, and development of new hires, fostering a positive and growth-oriented work environment. Directly supervise staff with the goal of enhancing professional development and personal growth. Develop staffing plans and schedules to ensure effective coverage and team balance. Optimize resource allocation, including personnel, budget, and resources, to maximize effectiveness while controlling costs. Collaborate with other managers to drive cross-departmental alignment and operational excellence. Ensure alignment by providing regular feedback and project status updates to the VP of IT Security and Infrastructure via multiple channels, meetings, project management updates, etc. Lead the System Administration team's initiatives by setting standards and maintaining project timelines. Technical Oversight & Review
Maintains and supports all credit union servers, physical, and virtual environments. (VMware and Hyper-V). Documents changes and maintains security on the systems. Maintains user accounts on networks and applications. Makes certain proper permissions are established within the network operating systems. Controls and implements new servers and related software, ensuring that software is operating on most current release versions. Installs hardware and software patches/updates on a regular basis to keep the credit union's security posture high. Identifies better approaches to implement security. Reviews and assesses system security architectures to ensure a practical and secure design is implemented. Creates scripts to automate reporting and other processes (primarily Powershell). Updates, modifies, and optimizes GPO's as necessary. Researches feasibility of projects, enhancements, and proposals by gathering facts, contacting in-house users, and outside vendors, comparing assigned objectives, and testing various options. Department Operational Support
Acts as a resource and provides escalation support, guidance, and/ or direction to team members. Stays abreast of hardware and software developments. Recommends new technologies and processes that enhance the efficiency and security of the server systems and infrastructure. Communicates problems and unusual situations to leadership in a timely fashion. Works with IT team as needed on projects such as servers, applications, core systems, etc. Triage and direct escalations to the correct resource; within the IT department, another department, or through vendor support. Participate in on-call support rotation. Reporting & Analytics
Support the department by creating reports from system administration monitored systems. Provide project progress and communicate issues and risks. Review how the team's time is spent and how resources are assigned; validate the understanding of project workloads and reallocate as needed. Regularly review reports for validity and assessment of their continued use. Creates and reviews reports detailing statistics on usage of systems (CPU/RAM/HDD utilization etc.) for proactive monitoring and recommendations. Vendor Management
Effectively engage with external vendors to identify, evaluate, and implement solutions for complex IT support challenges. Coordinate vendor relationships to ensure timely resolution of issues, manage service level agreements (SLAs), and escalate concerns when necessary. Strong negotiation and communication skills are essential for ensuring vendors meet the needs of the credit union and align with organizational objectives. Expectations of all Sandia Area employees
Demonstrate a strong commitment to upholding the organization's mission, vision, and values in all interactions and responsibilities. Represent the credit union with professionalism, integrity, and ethical conduct at all times. Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines. Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards. Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union's mission and service philosophy. Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all interactions. Maintain the confidentiality and security of information, records, and sensitive data, in compliance with credit union policies and regulatory requirements. Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the organization. Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices. Willing to undergo background and credit checks as required by federal and state regulations. Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations. Qualifications
Knowledge, Skills, and Abilities (KSAs)
Expertise in virtualization systems and ability to optimize them as required and virtual and physical server and network infrastructure Ability to work with cloud-based applications such as Office 365, Azure, and Asana. with a requisite understanding of financial institution operations Excellent interpersonal, communication, and leadership skills to convey goals, set expectations, provide feedback, and inspire and develop teams. Strong leadership, time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment. Ability to analyze data and metrics to drive team performance and efficiency. Willingness to engage in difficult situations using outstanding interpersonal skills and emotional intelligence. Passionate about teamwork and having a positive influence on others; ability to work independently and demonstrate attention to detail. Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities. Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment. Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Computer, network hardware/software and telephone systems problem solving and troubleshooting skills required. Ability to prioritize multiple competing projects according to urgency and deadlines. Ability to safely work with and in near proximity of electrical devices including UPS', 220V Power Strips, etc. Ability to work independently, demonstrating attention to detail in a fast-paced environment. Ability to perform essential functions, including the ability to lift up to 50 lbs. as needed. Minimum Education and Experience Requirements
Associate's degree in related field required Directly related experience, in addition to minimum required experience, may be considered as a substitution.
Four (4)year(s) of applicable experience required with progressive responsibilities in a leadership capacity. Systems administration and information systems operations experience required with progressive responsibilities in a leadership capacity. General knowledge of credit unions or financial institutions is preferred.
*** Please submit an employment application to www.sandia.org/careers ***
Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.
Sandia Area Federal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.