AppFolio
Join to apply for the
Operations Manager
role at
AppFolio 1 day ago Be among the first 25 applicants Join to apply for the
Operations Manager
role at
AppFolio Get AI-powered advice on this job and more exclusive features. Description
Do you have the skills to fill this role Read the complete details below, and make your application today.
Hi, We’re AppFolio
We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.
Our Payments team empowers Appfolio to move money. We manage many different forms of payment methods for our customers. As a Operations Manager focused on Payments Compliance, you will be responsible for operationalizing and delivering Payment Compliance initiatives.
This role sits within the PRO team (Partnerships, Risk & Operations), under the Operations section of the team. The PRO team’s mission is to deliver and run safe, sustainable, and efficient GPS+ (FolioGuard, Payments, Screening) services, underpinned by a thriving ecosystem of strategic partnerships, with a relentless focus on optimization and operational excellence. You will be deeply involved in managing areas of payment programs, implementing functionality and processes, adapting our money movement systems to changing industry requirements, and monitoring our systems for accuracy and efficiency.
In This Role You Will
Work closely with our Operations, Legal, Compliance, and AML teams to create and implement procedures based on Compliance policies Review Compliance requirements for various components of AppFolio’s Payments platform, including existing components as well as new partner products Support Payment Audit efforts, including Nacha audits, partner audits, and PCI Audits Ongoing research and implementation of ACH and Card mandates requirements Work with the Partnerships team to manage partner performance and support needs Approach problems with rigorous quantitative and strategic analysis Work cross-functionally throughout the organization (engineering, analytics, risk & fraud, customer care, product, finance, CS, legal, etc.) to help build best-in-class payment programs and ensure safety and sustainability Review funding Risk assessments for Card and ACH Processing Help define and monitor Compliance KPIs
Required Competencies:
5-7 years experience in payment compliance, payment operations or related roles In Depth Knowledge of credit/debit card, ACH, or alternative payment processing within an e-Commerce environment Strong knowledge of Card and ACH rules and regulations, including card schemes, Nacha, PCI and Reg E. Self-starter who is solution focused, ability to handle multiple initiatives in a highly customer focused environment Experience with owning Payments related audits Strong written and verbal communication skills Proven ability to successfully build strong relationships with stakeholders and teams around the organization Excellent judgment and demonstrated attention to detail Strong understanding of payment lifecycle including authorization, funding, settlement, exception (chargebacks, ACH Returns) processing and reconciliation processes
Compensation & Benefits
The base salary that we reasonably expect to pay for this role is $114,400-$143,000.
The actual base salary for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, etc.
Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses that you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.
About AppFolio
AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.
Why AppFolio
Grow
| We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.
Learn
| We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.
Impact
| We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.
Connect
| We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.
Paddle as One.
Learn more at appfolio.com/company/careers
Statement of Equal Opportunity
At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.
Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
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Operations Manager
role at
AppFolio 1 day ago Be among the first 25 applicants Join to apply for the
Operations Manager
role at
AppFolio Get AI-powered advice on this job and more exclusive features. Description
Do you have the skills to fill this role Read the complete details below, and make your application today.
Hi, We’re AppFolio
We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.
Our Payments team empowers Appfolio to move money. We manage many different forms of payment methods for our customers. As a Operations Manager focused on Payments Compliance, you will be responsible for operationalizing and delivering Payment Compliance initiatives.
This role sits within the PRO team (Partnerships, Risk & Operations), under the Operations section of the team. The PRO team’s mission is to deliver and run safe, sustainable, and efficient GPS+ (FolioGuard, Payments, Screening) services, underpinned by a thriving ecosystem of strategic partnerships, with a relentless focus on optimization and operational excellence. You will be deeply involved in managing areas of payment programs, implementing functionality and processes, adapting our money movement systems to changing industry requirements, and monitoring our systems for accuracy and efficiency.
In This Role You Will
Work closely with our Operations, Legal, Compliance, and AML teams to create and implement procedures based on Compliance policies Review Compliance requirements for various components of AppFolio’s Payments platform, including existing components as well as new partner products Support Payment Audit efforts, including Nacha audits, partner audits, and PCI Audits Ongoing research and implementation of ACH and Card mandates requirements Work with the Partnerships team to manage partner performance and support needs Approach problems with rigorous quantitative and strategic analysis Work cross-functionally throughout the organization (engineering, analytics, risk & fraud, customer care, product, finance, CS, legal, etc.) to help build best-in-class payment programs and ensure safety and sustainability Review funding Risk assessments for Card and ACH Processing Help define and monitor Compliance KPIs
Required Competencies:
5-7 years experience in payment compliance, payment operations or related roles In Depth Knowledge of credit/debit card, ACH, or alternative payment processing within an e-Commerce environment Strong knowledge of Card and ACH rules and regulations, including card schemes, Nacha, PCI and Reg E. Self-starter who is solution focused, ability to handle multiple initiatives in a highly customer focused environment Experience with owning Payments related audits Strong written and verbal communication skills Proven ability to successfully build strong relationships with stakeholders and teams around the organization Excellent judgment and demonstrated attention to detail Strong understanding of payment lifecycle including authorization, funding, settlement, exception (chargebacks, ACH Returns) processing and reconciliation processes
Compensation & Benefits
The base salary that we reasonably expect to pay for this role is $114,400-$143,000.
The actual base salary for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, etc.
Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses that you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.
About AppFolio
AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.
Why AppFolio
Grow
| We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.
Learn
| We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.
Impact
| We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.
Connect
| We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.
Paddle as One.
Learn more at appfolio.com/company/careers
Statement of Equal Opportunity
At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.
Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesSoftware Development Referrals increase your chances of interviewing at AppFolio by 2x Get notified about new Operations Manager jobs in
Chicago, IL . Greater Chicago Area $88,165.00-$119,022.00 1 week ago Glenview, IL $120,000.00-$150,000.00 1 day ago Chicago, IL $50,000.00-$80,000.00 4 months ago Chicago, IL $107,100.00-$151,200.00 2 weeks ago Chicago, IL $150,000.00-$175,000.00 2 days ago Vice President, Clean Energy Deployment Operations Chicago, IL $200,000.00-$230,000.00 5 days ago Chicago, IL $45,000.00-$60,000.00 5 days ago Greater Chicago Area $95,000.00-$115,000.00 6 days ago Chicago, IL $62,000.00-$86,000.00 12 hours ago Manufacturing Operations Excellence Manager Alsip, IL $96,745.00-$120,931.00 1 week ago Chicago, IL $124,000.00-$176,000.00 6 days ago Gary, IN $120,000.00-$130,000.00 1 week ago Elk Grove Village, IL $115,000.00-$130,000.00 6 days ago Cicero, IL $55,000.00-$65,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr