Shamrock Advisory, llc
Virtual Customer Service Representative - For U.S Candidates
Shamrock Advisory, llc, Detroit, Michigan, United States, 48228
We are seeking a Virtual Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. If you are a motivated individual with a passion for customer service, this role is perfect for you. The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The incumbent actively engages customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner.
Responsibilities: • Demonstrates the ability to perform all entry and intermediate-level tasks. • Facilitates communications between various Customer Service Operations work groups. • Applies solid knowledge of business concepts, procedures, and practices, and a complete understanding of fundamentals in a functional area working knowledge of other related disciplines. • Performs complex assignments usually without established procedures. Assignments require considerable judgment, initiative, creativity, and leadership in troubleshooting, suggesting alternatives, and making recommendations for continuous quality improvement. • Plans and organizes non-routine tasks with the w/approval. Establishes priorities of work assignments. • Solves a wide range of complex problems requiring advanced interpretation of generally defined procedures and practices. Selects methods and practices to obtain imaginative, thorough, and practical solutions to questions. • Understands the organizational structure and key roles of teams. Maintains general knowledge of products/services associated with the area and employees involved with specific product lines and services.
Benefits Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
Responsibilities: • Demonstrates the ability to perform all entry and intermediate-level tasks. • Facilitates communications between various Customer Service Operations work groups. • Applies solid knowledge of business concepts, procedures, and practices, and a complete understanding of fundamentals in a functional area working knowledge of other related disciplines. • Performs complex assignments usually without established procedures. Assignments require considerable judgment, initiative, creativity, and leadership in troubleshooting, suggesting alternatives, and making recommendations for continuous quality improvement. • Plans and organizes non-routine tasks with the w/approval. Establishes priorities of work assignments. • Solves a wide range of complex problems requiring advanced interpretation of generally defined procedures and practices. Selects methods and practices to obtain imaginative, thorough, and practical solutions to questions. • Understands the organizational structure and key roles of teams. Maintains general knowledge of products/services associated with the area and employees involved with specific product lines and services.
Benefits Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!