IDR Healthcare
IDR is excited to announce an opportunity for a talented and bilingual
Desktop Support Technician
to join one of our esteemed clients in
New York City . This role is perfect for a tech-savvy professional who is fluent in Spanish and English, and is adept at providing both in-person and remote support. If you are seeking a dynamic, team-oriented environment within a large organization, we encourage you to apply today!
Position Overview & Responsibilities for the Desktop Support Technician:
Provide proficient hardware, software, and networking support Utilize operating systems such as Remedy, Zabbix, Maquetador - DAM, Power BI Manage device lifecycle using CMDB and Remedy Asset Manager Diagnose and resolve technical issues efficiently Monitor, update, and manage support tickets daily Required Skills for the Desktop Support Technician:
Fluency in Spanish and English Experience with hardware/software types: NCR, Toshiba Familiarity with device types: Bluebird, Zebra, iOS Strong analytical and troubleshooting abilities Excellent customer service and technical support skills Ability to explain technical issues or solutions to non-technical users Experience in prioritizing and managing multiple open incidents or requests What's in it for you?
Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to work with an industry-leading organization Collaborative and team-oriented culture Why IDR?
25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row #LI-Onsite
Desktop Support Technician
to join one of our esteemed clients in
New York City . This role is perfect for a tech-savvy professional who is fluent in Spanish and English, and is adept at providing both in-person and remote support. If you are seeking a dynamic, team-oriented environment within a large organization, we encourage you to apply today!
Position Overview & Responsibilities for the Desktop Support Technician:
Provide proficient hardware, software, and networking support Utilize operating systems such as Remedy, Zabbix, Maquetador - DAM, Power BI Manage device lifecycle using CMDB and Remedy Asset Manager Diagnose and resolve technical issues efficiently Monitor, update, and manage support tickets daily Required Skills for the Desktop Support Technician:
Fluency in Spanish and English Experience with hardware/software types: NCR, Toshiba Familiarity with device types: Bluebird, Zebra, iOS Strong analytical and troubleshooting abilities Excellent customer service and technical support skills Ability to explain technical issues or solutions to non-technical users Experience in prioritizing and managing multiple open incidents or requests What's in it for you?
Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to work with an industry-leading organization Collaborative and team-oriented culture Why IDR?
25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row #LI-Onsite