Amazon
Manager, Customer Success, Consumables, Household Essentials
Amazon, Austin, Texas, us, 78716
Manager, Customer Success, Consumables, Household Essentials Join to apply for the
Manager, Customer Success, Consumables, Household Essentials
role at
Amazon Manager, Customer Success, Consumables, Household Essentials Join to apply for the
Manager, Customer Success, Consumables, Household Essentials
role at
Amazon Get AI-powered advice on this job and more exclusive features. Description
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Do you thrive on guiding, motivating, developing, and managing teams to make long-term strategic impacts on customers and businesses? Description
Do you thrive on guiding, motivating, developing, and managing teams to make long-term strategic impacts on customers and businesses?
As a Manager, Customer Success Management on the Household Essentials team, you will lead a team of Customer Success Managers responsible for influencing growth across the businesses of Amazon’s top vendor partners while improving end-customer and vendor experience. You will guide your team in their work with vendors using data, processes, mechanisms, and interpersonal skills. In this role, you will be responsible for all business and operational objectives of your Customer Success Management team. You’ll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
The Household Goods Team works with vendors who sell products in the Household Consumables and Baby Consumables, such as, Paper Goods, Cleaners, Baby Formula, Diapers, etc.
Your team will innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.
Key job responsibilities
Key job responsibilities
Create business and operational objectives for your Customer Success team . You’ll drive the creation and execution of strategies to achieve business goals, including identifying the correct input metrics to track progress against these goals. Collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality. Contribute to goal setting and business strategy development for your peer team to align with Consumables organizational goals. Deliver against complex goals where strategy is not defined. Make tradeoffs between short term Customer needs and longer-term strategic investment. Implement and track key input metrics to (1) Measure your team’s success in driving growth for your Customers and (2) evaluate the quality of the end-Customer experience. Use these metrics to guide your work and uncover hidden areas of opportunity. Build and cultivate strong relationships with team’s Customers, along with internal stakeholders; be a trusted advisor and a business advocate. Monitor Customer satisfaction survey results, and investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Customer Success Managers as appropriate. Use Customer feedback, market insights, and internal data to contribute to the development of features and programs that accelerate Customer growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to remove blockers for Customer Success Managers. Identify, optimize, and scale improvements that can benefit a large set of Customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Participate in hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
A day in the life
Participate in an Customer Success Manager interview loop and debrief for 1-4 Candidates. Coach an employee on how to properly bridge during WBR and improve their soft-skills. Have a career conversation with an CSM; review the CSM’s opportunities, strengths and forward-looking path. Review connections data and create a plan to address team concerns and expand on new team ideas. Audit business performance metrics for the Customers managed by your team and highlight key opportunities and concerns in the metrics to your team. Write or contribute to a document for an organization wide initiative.
Basic Qualifications
6+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships. Bachelor's degree or equivalent. Experience with business analysis and P&L management Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. Proven track record of delivering results through a team. Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions. Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
Preferred Qualifications
Experience in E-Commerce, Corporate Retail, Consulting and/or B2B Superior communication and presentation skills Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation. Understanding of retail math and formulas for the purpose of making business decisions.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,300/year in our lowest geographic market up to $233,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company
- Amazon.com Services LLC
Job ID: A2927246Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionPurchasing, Supply Chain, and Information Technology IndustriesSoftware Development Referrals increase your chances of interviewing at Amazon by 2x Sign in to set job alerts for “Manager of Customer Success” roles. Austin, TX $75,000.00 - $99,000.00 1 week ago Austin, TX $118,200.00 - $204,300.00 23 hours ago Austin, TX $35,000.00 - $45,000.00 2 weeks ago Austin, TX $93,144.00 - $127,915.00 2 weeks ago Operations Manager, EDA Services & Customer Success Austin, TX $128,670.00 - $231,600.00 2 weeks ago Elite Customer Solutions Manager , GSS Elite Problem Solvers (EPS)Technical Program Manager, Amazon Q Customer Success Team Austin, TX $133,900.00 - $231,400.00 3 days ago Austin, TX $158,000.00 - $236,000.00 1 week ago Austin, TX $126,100.00 - $227,000.00 6 days ago Retail Store Manager (Non Driving Role) - Relocation AvailableSenior Manager, Solutions Consulting, Enterprise Austin, TX $213,800 - $237,500 2 weeks ago Customer Experience Supervisor I - Tech Ridge CtrSr Product Strategy & Operations Analyst We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Manager, Customer Success, Consumables, Household Essentials
role at
Amazon Manager, Customer Success, Consumables, Household Essentials Join to apply for the
Manager, Customer Success, Consumables, Household Essentials
role at
Amazon Get AI-powered advice on this job and more exclusive features. Description
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Do you thrive on guiding, motivating, developing, and managing teams to make long-term strategic impacts on customers and businesses? Description
Do you thrive on guiding, motivating, developing, and managing teams to make long-term strategic impacts on customers and businesses?
As a Manager, Customer Success Management on the Household Essentials team, you will lead a team of Customer Success Managers responsible for influencing growth across the businesses of Amazon’s top vendor partners while improving end-customer and vendor experience. You will guide your team in their work with vendors using data, processes, mechanisms, and interpersonal skills. In this role, you will be responsible for all business and operational objectives of your Customer Success Management team. You’ll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
The Household Goods Team works with vendors who sell products in the Household Consumables and Baby Consumables, such as, Paper Goods, Cleaners, Baby Formula, Diapers, etc.
Your team will innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.
Key job responsibilities
Key job responsibilities
Create business and operational objectives for your Customer Success team . You’ll drive the creation and execution of strategies to achieve business goals, including identifying the correct input metrics to track progress against these goals. Collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality. Contribute to goal setting and business strategy development for your peer team to align with Consumables organizational goals. Deliver against complex goals where strategy is not defined. Make tradeoffs between short term Customer needs and longer-term strategic investment. Implement and track key input metrics to (1) Measure your team’s success in driving growth for your Customers and (2) evaluate the quality of the end-Customer experience. Use these metrics to guide your work and uncover hidden areas of opportunity. Build and cultivate strong relationships with team’s Customers, along with internal stakeholders; be a trusted advisor and a business advocate. Monitor Customer satisfaction survey results, and investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Customer Success Managers as appropriate. Use Customer feedback, market insights, and internal data to contribute to the development of features and programs that accelerate Customer growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to remove blockers for Customer Success Managers. Identify, optimize, and scale improvements that can benefit a large set of Customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Participate in hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
A day in the life
Participate in an Customer Success Manager interview loop and debrief for 1-4 Candidates. Coach an employee on how to properly bridge during WBR and improve their soft-skills. Have a career conversation with an CSM; review the CSM’s opportunities, strengths and forward-looking path. Review connections data and create a plan to address team concerns and expand on new team ideas. Audit business performance metrics for the Customers managed by your team and highlight key opportunities and concerns in the metrics to your team. Write or contribute to a document for an organization wide initiative.
Basic Qualifications
6+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships. Bachelor's degree or equivalent. Experience with business analysis and P&L management Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. Proven track record of delivering results through a team. Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions. Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
Preferred Qualifications
Experience in E-Commerce, Corporate Retail, Consulting and/or B2B Superior communication and presentation skills Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation. Understanding of retail math and formulas for the purpose of making business decisions.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,300/year in our lowest geographic market up to $233,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company
- Amazon.com Services LLC
Job ID: A2927246Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionPurchasing, Supply Chain, and Information Technology IndustriesSoftware Development Referrals increase your chances of interviewing at Amazon by 2x Sign in to set job alerts for “Manager of Customer Success” roles. Austin, TX $75,000.00 - $99,000.00 1 week ago Austin, TX $118,200.00 - $204,300.00 23 hours ago Austin, TX $35,000.00 - $45,000.00 2 weeks ago Austin, TX $93,144.00 - $127,915.00 2 weeks ago Operations Manager, EDA Services & Customer Success Austin, TX $128,670.00 - $231,600.00 2 weeks ago Elite Customer Solutions Manager , GSS Elite Problem Solvers (EPS)Technical Program Manager, Amazon Q Customer Success Team Austin, TX $133,900.00 - $231,400.00 3 days ago Austin, TX $158,000.00 - $236,000.00 1 week ago Austin, TX $126,100.00 - $227,000.00 6 days ago Retail Store Manager (Non Driving Role) - Relocation AvailableSenior Manager, Solutions Consulting, Enterprise Austin, TX $213,800 - $237,500 2 weeks ago Customer Experience Supervisor I - Tech Ridge CtrSr Product Strategy & Operations Analyst We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr