Salesforce Technical Lead

Omega CRM, a Merkle & Dentsu company, with over 20 years of experience in Customer Experience services, is seeking a Technical Lead.

MAIN TASKS:

• Support sales and functional teams in solution design, estimation, and assumptions for assigned accounts.
• Provide technical leadership to project teams, ensuring the best solutions meet project requirements.
• Identify and notify risks related to project/client profitability.
• Manage project scope, schedule, and costs, alerting managers to deviations.
• Ensure technical objectives and quality standards are met.
• Supervise effort estimations during testing phases.
• Assist in project demos and deliver technical documentation.
• Participate in training and mentoring technical staff.
• Identify opportunities for technical Up & Cross Selling and methodological improvements.
• Contribute to Omega's community of practice with thought leadership and training.

REQUIRED EXPERIENCE:

• At least 3 years of experience in full lifecycle Salesforce.com implementations.
• Experience in Salesforce modules: Sales Cloud, Service Cloud, Marketing Cloud.
• Experience with agile methodologies.
• High proficiency in English.

WHAT WE OFFER:

• Permanent contract, flexible schedule, and home office options.
• Certifications and professional development opportunities.
• Health insurance and flexible retribution options.
• Participation in Omega's social responsibility initiatives.

About us:

Omega CRM, a Merkle Company, is a global leader in digital customer experience, combining technology, data, and AI to deliver impactful solutions across industries. With over 23 years of experience, a diverse team, and numerous awards, we are committed to growth through our core values: Talent, Flexibility, Commitment, and Innovation.