Bilingual Customer Service Specialist

Job DescriptionJob Descriptionn

Job Title: Bilingual Customer Service Representative (English/Spanish)
Location: Chicago, IL 60631 (near O’Hare Airport) FULLY ONSITE
Industry: Insurance
Pay Rate: $26.00 per hour
Job Type: Temporary-to-Hire

Schedule: M-F 40 hours a week
 

FULLY ONSITE

Job Summary:
Our client in the insurance industry is seeking a Bilingual Customer Service Representative (English/Spanish) to join their team in Chicago (60631). As the first point of contact for policyholders, you will play a vital role in delivering an exceptional customer experience. This includes handling inquiries, resolving service and claims issues, and promoting policy retention. The ideal candidate is professional, friendly, and well-versed in insurance products and systems.

Key Responsibilities:

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  Handle inbound and outbound calls from policyholders, agents, and designated customers (e.g., Worksite, Chubb Workplace, Individual Policyholders).

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  Promote policy retention by clearly communicating the value and benefits of the company’s insurance products.

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  Assist customers with billing, payments, policy administration, and claims intake.

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  Work to retain customers who express interest in canceling coverage by resolving concerns and providing informed solutions.

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  Accurately collect and input customer data across multiple internal systems.

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  Consistently meet or exceed departmental KPIs, including quality, call handling time, and customer satisfaction.

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  Provide clear instructions and set accurate expectations for policyholders.

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  Support additional call types (e.g., claims, billing, agent support) as needed.

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  Demonstrate strong alignment with the company’s values and commitment to continuous improvement.

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  Must be available to work various shifts between 7:30 a.m. – 6:00 p.m. Central Time.

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Required Skills:

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  Fluent in English and Spanish (spoken and written).

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  Excellent verbal and written communication skills.

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  Strong problem-solving and critical thinking skills.

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  Ability to assess customer needs and recommend appropriate solutions.

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  Collaborative and adaptable in a fast-paced call center environment.

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Education and Experience:

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  High school diploma or equivalent required; Bachelor’s degree .

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  At least 1 year of experience in a contact center or high-volume customer service setting.

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  Prior experience with customer retention is strongly .

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Company DescriptionThe Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.Company DescriptionThe Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.