Jenkins Genesis of Jacksonville

Genesis Customer Experience Specialist - Sales

Jenkins Genesis of Jacksonville, Jacksonville

Job Summary:

The Genesis Customer Experience Specialist – Sales serves as the primary point of contact for Genesis clients throughout the sales journey—from initial inquiry to post-purchase follow-up. This role focuses on delivering an elevated, luxury-brand experience, offering concierge-level service, in-depth product knowledge, and personalized assistance to ensure an exceptional customer journey both in-store and online.

Key Responsibilities:

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Sales & Guest Experience
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  Greet all guests promptly, professionally, and with enthusiasm.
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  Provide an immersive Genesis brand experience through detailed vehicle presentations, test drives, and feature demonstrations.
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  Act as a trusted advisor to clients—listening to their needs, offering recommendations, and guiding them through the purchase or lease process.
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Digital & Concierge Experience
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  Respond to online inquiries, texts, chats, and phone leads with speed and professionalism.
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  Schedule appointments, deliver digital walk-arounds, and offer virtual product demonstrations as needed.
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  Assist with Genesis concierge services such as at-home test drives, vehicle pickup/delivery, or digital paperwork coordination.
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Client Relationship Management
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  Build long-term relationships through consistent communication, follow-ups, and check-ins.
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  Maintain detailed records in the CRM to track client preferences, interactions, and purchase timelines.
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  Support post-sale satisfaction by coordinating first service appointments, helping with tech setup, and facilitating delivery experiences.
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Product Expertise
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  Stay current on Genesis product offerings, competitive models, and technology features.
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  Participate in ongoing brand and sales training to maintain a high level of product and process knowledge.
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  Confidently communicate vehicle features, benefits, and value propositions in a customer-focused way.
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Team Collaboration
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  Work closely with sales managers, finance managers, and service advisors to ensure a seamless handoff and cohesive customer experience.
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  Provide feedback to management on customer insights and process improvements.
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Qualifications:

Required:

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Previous experience in luxury retail, automotive sales, or customer experience roles.
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Strong communication and interpersonal skills, both verbal and written.
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Tech-savvy with comfort using CRM systems, mobile devices, and virtual communication tools.
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Preferred:

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Automotive sales or concierge experience, preferably in a luxury or premium brand setting.
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Knowledge of the Genesis brand, or willingness to become a product expert quickly.
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Bilingual a plus (based on market demographics).
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Key Traits:

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Passion for delivering high-end customer experiences.
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Polished, professional demeanor and appearance.
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High emotional intelligence and attention to detail.
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Driven, self-motivated, and results-oriented without being pushy.
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Compensation & Benefits:

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Base salary plus commission/bonus structure
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Health, dental, and vision insurance
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Paid time off and employee discounts
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Ongoing training and brand certification opportunities
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