Join Our Team as a Customer Service Liaison
Make a lasting impact by supporting residents and families across our facilities. Creative Solutions in Healthcare is seeking a compassionate, professional, and highly organized Customer Service Liaison to serve as a key point of contact for family communication, resident experience, and executive reporting.
Your Impact as a Customer Service Liaison
In this dynamic role, you will:
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Provide high-level administrative support to the CEO and COO
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Conduct empathetic phone interviews with residents and families (not surveys)
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Write accurate, insightful reports to support facility improvement and training
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Monitor Plans of Correction when required
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Check and track admission documentation for compliance
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Act as a liaison between families and facility teams, ensuring timely communication and resolution
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Advocate for residents and promote company standards with professionalism
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Draft reports, memos, letters, presentations, and other key documents
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Conduct research and compile executive-level data
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Collaborate with interdisciplinary teams to ensure exceptional service
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Address resident or family concerns with compassion and problem-solving skills
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Maintain organized records and follow administrative procedures with accuracy
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What Makes You a Great Fit
We’re looking for someone who is:
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Self-motivated, professional, and detail-oriented
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Exceptional in telephone etiquette and customer service
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Skilled in conflict resolution and empathy
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A strong communicator—both written and verbal
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Proficient in Microsoft Office and business software tools
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Comfortable working across departments and with executive leadership
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Knowledgeable in clerical procedures and office systems
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Fluent in English grammar, punctuation, and professional writing
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Benefits (Full-Time)
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Comprehensive Coverage : Health, Dental, and Vision Insurance
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Extra Protection : AD&D, Short-Term Disability, Critical Illness, Hospital Confinement, and more
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Life Insurance : Whole and Term Policies
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Professional Growth : Tuition Reimbursement
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Time to Recharge : Paid Time Off
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Retirement Planning : Immediate 401(k) Eligibility
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Unwavering Support : Exceptional Corporate Resources
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Equal Opportunity Employer
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.