1-800-Flowers Family of Brands
- Process Excel (Macro and Non-Macro) orders proficiently.
- Process incoming paper orders from both consumer and Corporate Sales Division in a timely manner meeting demanding deadlines.
- Process Customer Gift History.
- Manage incoming communications in a prompt, efficient, timely and professional manner meeting all accuracy and productivity standards.
- Monitor and maintain business and product knowledge information by utilizing all available resources.
- Process Fax and email orders.
- Excellent organizational skills and multi-tasking skills to meet the demands of the Corporate Sales Division.
- Type 35 wpm or more.
- Proven demonstrated knowledge of navigation Micro-Soft Programs including Excel.
- Excellent spelling and grammar.
- Detail orientated.
- A proven ability to use discretion in working with confidential information is essential.
- Must be self-motivated detail oriented with the ability to organize multiple tasks and produce results with exact deadlines in an environment with frequent interruptions
- Must be able to accommodate changing work schedules, which will include weekends and late hours during the Holiday.
- Must be a team player
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Computers - Knowledge of computer software, including applications and programming.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Mathematics - Using mathematics to solve problems.
- Time Management - Managing one's own time and the time of others.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Written Expression - The ability to communicate information and ideas in writing so others will understand.
- Critical Thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making - Considers the relative costs and benefits of potential actions to choose the most appropriate one.
- Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
- Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.