Tornado Bus
Bilingual Lead Dispatch Coordinator- Houston, TX
Tornado Bus, Houston, Texas, United States, 77246
Position Summary:This position is responsible for assisting the the Dispatch Manager in directing and leading the work of others in their department including professional drivers. The position performs a variety of complicated tasks and is ultimately responsible for driving the work in the field through a force of dispatch process. The Lead Dispatch Coordinator is responsible for the supervision of the company's Dispatch Department. Lead Dispatch Coordinator is to abide by company safety policies and all other local, state and federal laws including FMCSA 49 CFR.
JOB SPECIFIC RESPONSIBILITIES:
Assist with the scheduling of driver routes. Responsible that all runs are on time. Manage driver compliance - housekeeping, daily inspection policies, timesheets, log books, etc. Manage and communicate vehicle issues with the Maintenance shop. Coordinate the usage of units with the maintenance department . Responsible for handling internal and external customer complaints. Discussing challenges and working with management to develop action plans to improve driver performance, profitability and customer service. Manage all routing modifications to ensure the business is utilizing equipment and staff efficiently. Maximize utilization of drivers and internal equipment. Coordinate and track location of units and drivers utilizing GPS system Responsible for assuring that all Dispatch Coodinator's complete their daily assignments. The Lead Dispatch Coordinator will assist with personnel issues such as employee coaching, disciplinary action, scheduling, and coordinating training. Coordination of driver time off requests. Communicate weather conditions to drivers Coordinate alternate routes due to weather or traffic conditions Assist drivers with vehicle breakdown Provides the payroll department all driver's trip control sheet Other duties as assigned EXPERIENCE:
2 years of job related experience Bilingual (English/Spanish) Must be able to work as a team 3+ years of Hours of Service EDUCATION:
High school diploma or equivalent Two-year Associate's degree or equivalent experience PHYSICAL DEMANDS:
Sedentary - Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the time.
Bending Rarely - Less than 1 hour/week Filing documents or troubleshooting tablet Carrying Rarely - Less than 1 hour/week Filing documents in storage room Climbing Never - Never occurs Crouching Rarely - Less than 1 hour/week Troubleshoot Tablet Fine Dexterity (skill/adroitness with hands; ex typing, administering shots, etc.) Constantly - 2/3 or more of the time Foot Control (manipulation of pedals, controls, equipment, etc. with feet) Never - Never occurs Handling Rarely - Less than 1 hour/week Hearing (ability to interpret and differentiate between sound, etc.) Constantly - 2/3 or more of the time Kneeling Rarely - Less than 1 hour/week Filing documents in storage room Lifting/Exerting Rarely - Less than 1 hour/week Filing documents in storage room Pushing/Pulling Rarely - Less than 1 hour/week Filing documents in storage room Reaching Rarely - Less than 1 hour/week Filing documents in storage room Sitting Constantly - 2/3 or more of the time Standing Frequently - 1/3 - 2/3 of the time Assisting drivers Talking (ability to speak coherently and be understood by others) Constantly - 2/3 or more of the time Twisting Rarely - Less than 1 hour/week Vision (ability to differentiate between color, to determine distance, depth perception, etc.) Constantly - 2/3 or more of the time Walking/Moving (from one location to another to perform work) Rarely - Less than 1 hour/week From loading bay to office NON - PHYSICAL DEMANDS:
Stress Demands - Person in the position is responsible for maintaining stable performance under pressure or opposition, and handling stress in a manner that is acceptable to others and to the organization. Frequently - 1/3 - 2/3 of the time Time Pressures - Person in the position is responsible for producing work/outcomes relatively quickly; within a specified timeframe. Occasionally-Up to 1/3 of time Frequent Change of Tasks - Person in the position is responsible for reprioritizing workload based on the needs of the organization. Occasionally-Up to 1/3 of time Performing multiple tasks simultaneously - Person in the position is responsible for working on a variety of different tasks simultaneously, while maintaining the quality of the work. Occasionally-Up to 1/3 of time Tedious or exacting work - Person in the position is responsible for producing work that is routine and/or repetitious in nature. Occasionally-Up to 1/3 of time Noisy/Distracting Environment - Person in the position will be subject to noise and distraction throughout the workday. Rarely - Less than 1 hour/week Loading bay Variable Schedule/Overtime - Person in the position is required to work evenings and/or weekends, or is required to work overtime. Frequently - 1/3 - 2/3 of the time Every other weekend, late phone calls ENVIRONMENTAL CONDITIONS:
Working conditions are relatively free from unpleasant environmental conditions. Constantly - 2/3 or more of the time Extreme temperature (heat, cold, extreme temperature changes). Never - Never occurs Wetness and/or humidity (bodily discomfort from moisture). Rarely - Less than 1 hour/week When at loading bay Respiratory Hazards (fumes, gases, chemicals, radiation, dust/mites and dirt). Never - Never occurs Noise and Vibration (where earplugs would be recommended). Never - Never occurs Working conditions are relatively free from hazards. Constantly - 2/3 or more of the time Mechanical Hazards Never - Never occurs Toxic/Chemical Hazards Never - Never occurs Fire Hazards Never - Never occurs
JOB SPECIFIC RESPONSIBILITIES:
Assist with the scheduling of driver routes. Responsible that all runs are on time. Manage driver compliance - housekeeping, daily inspection policies, timesheets, log books, etc. Manage and communicate vehicle issues with the Maintenance shop. Coordinate the usage of units with the maintenance department . Responsible for handling internal and external customer complaints. Discussing challenges and working with management to develop action plans to improve driver performance, profitability and customer service. Manage all routing modifications to ensure the business is utilizing equipment and staff efficiently. Maximize utilization of drivers and internal equipment. Coordinate and track location of units and drivers utilizing GPS system Responsible for assuring that all Dispatch Coodinator's complete their daily assignments. The Lead Dispatch Coordinator will assist with personnel issues such as employee coaching, disciplinary action, scheduling, and coordinating training. Coordination of driver time off requests. Communicate weather conditions to drivers Coordinate alternate routes due to weather or traffic conditions Assist drivers with vehicle breakdown Provides the payroll department all driver's trip control sheet Other duties as assigned EXPERIENCE:
2 years of job related experience Bilingual (English/Spanish) Must be able to work as a team 3+ years of Hours of Service EDUCATION:
High school diploma or equivalent Two-year Associate's degree or equivalent experience PHYSICAL DEMANDS:
Sedentary - Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the time.
Bending Rarely - Less than 1 hour/week Filing documents or troubleshooting tablet Carrying Rarely - Less than 1 hour/week Filing documents in storage room Climbing Never - Never occurs Crouching Rarely - Less than 1 hour/week Troubleshoot Tablet Fine Dexterity (skill/adroitness with hands; ex typing, administering shots, etc.) Constantly - 2/3 or more of the time Foot Control (manipulation of pedals, controls, equipment, etc. with feet) Never - Never occurs Handling Rarely - Less than 1 hour/week Hearing (ability to interpret and differentiate between sound, etc.) Constantly - 2/3 or more of the time Kneeling Rarely - Less than 1 hour/week Filing documents in storage room Lifting/Exerting Rarely - Less than 1 hour/week Filing documents in storage room Pushing/Pulling Rarely - Less than 1 hour/week Filing documents in storage room Reaching Rarely - Less than 1 hour/week Filing documents in storage room Sitting Constantly - 2/3 or more of the time Standing Frequently - 1/3 - 2/3 of the time Assisting drivers Talking (ability to speak coherently and be understood by others) Constantly - 2/3 or more of the time Twisting Rarely - Less than 1 hour/week Vision (ability to differentiate between color, to determine distance, depth perception, etc.) Constantly - 2/3 or more of the time Walking/Moving (from one location to another to perform work) Rarely - Less than 1 hour/week From loading bay to office NON - PHYSICAL DEMANDS:
Stress Demands - Person in the position is responsible for maintaining stable performance under pressure or opposition, and handling stress in a manner that is acceptable to others and to the organization. Frequently - 1/3 - 2/3 of the time Time Pressures - Person in the position is responsible for producing work/outcomes relatively quickly; within a specified timeframe. Occasionally-Up to 1/3 of time Frequent Change of Tasks - Person in the position is responsible for reprioritizing workload based on the needs of the organization. Occasionally-Up to 1/3 of time Performing multiple tasks simultaneously - Person in the position is responsible for working on a variety of different tasks simultaneously, while maintaining the quality of the work. Occasionally-Up to 1/3 of time Tedious or exacting work - Person in the position is responsible for producing work that is routine and/or repetitious in nature. Occasionally-Up to 1/3 of time Noisy/Distracting Environment - Person in the position will be subject to noise and distraction throughout the workday. Rarely - Less than 1 hour/week Loading bay Variable Schedule/Overtime - Person in the position is required to work evenings and/or weekends, or is required to work overtime. Frequently - 1/3 - 2/3 of the time Every other weekend, late phone calls ENVIRONMENTAL CONDITIONS:
Working conditions are relatively free from unpleasant environmental conditions. Constantly - 2/3 or more of the time Extreme temperature (heat, cold, extreme temperature changes). Never - Never occurs Wetness and/or humidity (bodily discomfort from moisture). Rarely - Less than 1 hour/week When at loading bay Respiratory Hazards (fumes, gases, chemicals, radiation, dust/mites and dirt). Never - Never occurs Noise and Vibration (where earplugs would be recommended). Never - Never occurs Working conditions are relatively free from hazards. Constantly - 2/3 or more of the time Mechanical Hazards Never - Never occurs Toxic/Chemical Hazards Never - Never occurs Fire Hazards Never - Never occurs