Al DeLeon & Associates Inc
Insurance Customer Service Representative
Al DeLeon & Associates Inc, Lehigh Acres, Florida, United States, 33936
Benefits/Perks
Competitive Pay
Paid Time Off
Health Insurance
Professional Development
Job Stability in a growing industry
Pay Scale will depend on insurance experience and years in the industry
Uncapped Commission Structure
Job Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products. Working with the team will require a positive can-do attitude, and a customer centric focus to give clients the best experience possible.
Al Deleon & Associates has proudly served Florida for over 30 years, helping individuals and businesses find the right insurance coverage with confidence. We're building a fun, customer-focused team that works hard yet still wants to enjoy life. Our office culture is professional yet laid-back, with many team members appreciating the local commute, steady hours (think banker-style weekdays and holidays), and benefits like health insurance—something not often found in smaller agencies. If you're looking for a place where your work matters and your team feels like family, we’d love to meet you.
Responsibilities
Answer customer questions via phone, email, and in-person
Assist clients with new quotes, updating policies, payments, and other services
Schedule appointments and maintain calendar
Maintain detailed records of client interactions
Review audits and/or policies
Collaborate with colleagues to provide comprehensive customer service
Qualifications
Knowledge of insurance products, including but not limited to Auto, Home, Boat, Flood, Rental, Umbrella, etc.
Currently hold a 4-40 License or a 2-20 License
High school diploma/GED required, Bachelor’s degree preferred
Excellent customer service skills
Highly organized with strong time management skills
Must be able to multi-task
Familiarity with Microsoft Office and other software applications, including but not limited to the Vertafore Software
Bilingual is a plus
Competitive Pay
Paid Time Off
Health Insurance
Professional Development
Job Stability in a growing industry
Pay Scale will depend on insurance experience and years in the industry
Uncapped Commission Structure
Job Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products. Working with the team will require a positive can-do attitude, and a customer centric focus to give clients the best experience possible.
Al Deleon & Associates has proudly served Florida for over 30 years, helping individuals and businesses find the right insurance coverage with confidence. We're building a fun, customer-focused team that works hard yet still wants to enjoy life. Our office culture is professional yet laid-back, with many team members appreciating the local commute, steady hours (think banker-style weekdays and holidays), and benefits like health insurance—something not often found in smaller agencies. If you're looking for a place where your work matters and your team feels like family, we’d love to meet you.
Responsibilities
Answer customer questions via phone, email, and in-person
Assist clients with new quotes, updating policies, payments, and other services
Schedule appointments and maintain calendar
Maintain detailed records of client interactions
Review audits and/or policies
Collaborate with colleagues to provide comprehensive customer service
Qualifications
Knowledge of insurance products, including but not limited to Auto, Home, Boat, Flood, Rental, Umbrella, etc.
Currently hold a 4-40 License or a 2-20 License
High school diploma/GED required, Bachelor’s degree preferred
Excellent customer service skills
Highly organized with strong time management skills
Must be able to multi-task
Familiarity with Microsoft Office and other software applications, including but not limited to the Vertafore Software
Bilingual is a plus