Switch4 LLC
CRM Solution Architect, Patient Support Services
Switch4 LLC, Convent Station, New Jersey, us, 07961
Join to apply for the
CRM Solution Architect, Patient Support Services
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Switch4 LLC 4 days ago Be among the first 25 applicants Join to apply for the
CRM Solution Architect, Patient Support Services
role at
Switch4 LLC Get AI-powered advice on this job and more exclusive features. Title:
CRM Solution Architect, Patient Support Services
Location:
Morristown, NJ
Job Type:
FTE/Permanent
Job Description
We are seeking a skilled, hands-on CRM Solution Architect to join the team. As part of the Patient Services Solution Architecture team, you will lead the design and implementation of comprehensive cutting-edge solutions that deliver best-in-class patient experience, enhance operational efficiency, and drive data-driven decision-making. The role involves collaborating with cross-functional teams, understanding business requirements, and architecting scalable and robust solutions tailored to the unique challenges of the patient services domain. Proficiency in designing Salesforce Health Cloud solutions and knowledge of relevant technologies such as Data Warehousing, ETL pipelines, and cloud platforms will be key to success in this role.
Main Responsibilities
Lead the design and implementation of Salesforce Health Cloud platform, including architecture design patterns, technology decisions, and alignment of services across partners and internal platforms. Understand and define the architecture for large-scale Patient Support Programs (PSPs), including the patient journey, patient case management, and patient engagement. Ensure alignment with Enterprise architecture strategy and adherence to governance standards. Translate business and technical requirements into an architectural blueprint and design specifications. Responsible for the strategies, processes, and logic to integrate partner services into the overall program (e.g., Benefits Verification, Co-Pay, Dispense, etc.). Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain. Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake, Informatica, AWS S3, Python, and related technologies. Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges. Participate in the supplier selection process, evaluating the usefulness and cost of products and making appropriate recommendations. Conduct hands-on Proof of Concepts (PoCs) to verify the feasibility of solutions and present PoC outcomes to technology and business stakeholders. Streamline and simplify the existing patient solution architecture, deliver reusable services, enhance overall system performance, and identify cost-saving opportunities. Proactively identify and capitalize upon opportunities to share/re-use existing components where possible. Collaborate with enterprise and domain architects as well as cross-functional teams to ensure complete and operable solutions that align with business processes. Identify and communicate business, application, and technical risks associated with application implementation. Work closely with project management and delivery teams to review and mitigate any architecture-related issues and risks during project execution and lifecycle. Create and maintain architecture artifacts, C4 Model diagrams, and documentation, updating as necessary, and communicating changes clearly and professionally. Provide expert knowledge of technical and application architecture to the various development teams. Create and maintain current and target-state architecture roadmaps aligned with business needs. Manage individual workload and deliver on agreed-upon milestones and date commitments. Communicate effectively, professionally, and routinely with project team members and the solution architecture team regarding project progress/status and any significant design changes/challenges. Safeguard the integrity and confidentiality of protected health information (PHI) by ensuring strict adherence to security protocols and privacy standards. Ensure Patient Services Agile Dev/Ops alignment to architecture implementation in a compliant and consistent manner. Stay current with industry trends and best practices and evaluate and recommend emerging SFDC technologies.
Key Qualifications
5 years of experience in architecting solutions using Salesforce OmniStudio. Knowledge of building scalable integrations using Integration Procedures, custom UX using OmniScripts, and Data Raptors. Bachelor's degree in a relevant field. Salesforce certified Application and System Architect preferred. Experience in designing, developing, and optimizing Salesforce Health Cloud applications. Understanding of FHIR data integrations, data privacy and security, and consent management. Excellent communication skills for technical and non-technical stakeholders. Ability to translate functional requirements into technical/solution design. Experience providing consumer or patient-facing technologies. Knowledge of GxP, HIPAA, and GDPR regulations and compliance practices. Experience in encryption, data masking, and data anonymization techniques. Detail-oriented and able to work well across time zones. Team player with a positive and productive work ethic. Proven ability to consistently deliver high-quality work and meet deadlines. Familiarity with current technology standards and trends. Experience with cloud-native technologies and API strategies. Strong experience with agile-based development methodologies.
Nice To Have
Understanding of life sciences or pharma industry data architecture. Experience with Marketing Cloud, Veeva Meeting/Events, Service Cloud Voice, and Advanced Therapy Management. Familiarity with public cloud services such as AWS and Azure. Experience with data warehousing platforms, specifically Snowflake. Experience creating C4 architecture models. Knowledge of data analytics and visualization platforms like Microsoft PowerBI or Tableau. Familiarity with AI/ML capabilities. Experience with Source Code Management and DevOps Tools such as AutoRabbit, GitHub, Terraform. Experience with Informatica iPaaS.
Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Pharmaceutical Manufacturing Referrals increase your chances of interviewing at Switch4 LLC by 2x Sign in to set job alerts for “Customer Solutions Architect” roles.
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CRM Solution Architect, Patient Support Services
role at
Switch4 LLC 4 days ago Be among the first 25 applicants Join to apply for the
CRM Solution Architect, Patient Support Services
role at
Switch4 LLC Get AI-powered advice on this job and more exclusive features. Title:
CRM Solution Architect, Patient Support Services
Location:
Morristown, NJ
Job Type:
FTE/Permanent
Job Description
We are seeking a skilled, hands-on CRM Solution Architect to join the team. As part of the Patient Services Solution Architecture team, you will lead the design and implementation of comprehensive cutting-edge solutions that deliver best-in-class patient experience, enhance operational efficiency, and drive data-driven decision-making. The role involves collaborating with cross-functional teams, understanding business requirements, and architecting scalable and robust solutions tailored to the unique challenges of the patient services domain. Proficiency in designing Salesforce Health Cloud solutions and knowledge of relevant technologies such as Data Warehousing, ETL pipelines, and cloud platforms will be key to success in this role.
Main Responsibilities
Lead the design and implementation of Salesforce Health Cloud platform, including architecture design patterns, technology decisions, and alignment of services across partners and internal platforms. Understand and define the architecture for large-scale Patient Support Programs (PSPs), including the patient journey, patient case management, and patient engagement. Ensure alignment with Enterprise architecture strategy and adherence to governance standards. Translate business and technical requirements into an architectural blueprint and design specifications. Responsible for the strategies, processes, and logic to integrate partner services into the overall program (e.g., Benefits Verification, Co-Pay, Dispense, etc.). Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain. Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake, Informatica, AWS S3, Python, and related technologies. Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges. Participate in the supplier selection process, evaluating the usefulness and cost of products and making appropriate recommendations. Conduct hands-on Proof of Concepts (PoCs) to verify the feasibility of solutions and present PoC outcomes to technology and business stakeholders. Streamline and simplify the existing patient solution architecture, deliver reusable services, enhance overall system performance, and identify cost-saving opportunities. Proactively identify and capitalize upon opportunities to share/re-use existing components where possible. Collaborate with enterprise and domain architects as well as cross-functional teams to ensure complete and operable solutions that align with business processes. Identify and communicate business, application, and technical risks associated with application implementation. Work closely with project management and delivery teams to review and mitigate any architecture-related issues and risks during project execution and lifecycle. Create and maintain architecture artifacts, C4 Model diagrams, and documentation, updating as necessary, and communicating changes clearly and professionally. Provide expert knowledge of technical and application architecture to the various development teams. Create and maintain current and target-state architecture roadmaps aligned with business needs. Manage individual workload and deliver on agreed-upon milestones and date commitments. Communicate effectively, professionally, and routinely with project team members and the solution architecture team regarding project progress/status and any significant design changes/challenges. Safeguard the integrity and confidentiality of protected health information (PHI) by ensuring strict adherence to security protocols and privacy standards. Ensure Patient Services Agile Dev/Ops alignment to architecture implementation in a compliant and consistent manner. Stay current with industry trends and best practices and evaluate and recommend emerging SFDC technologies.
Key Qualifications
5 years of experience in architecting solutions using Salesforce OmniStudio. Knowledge of building scalable integrations using Integration Procedures, custom UX using OmniScripts, and Data Raptors. Bachelor's degree in a relevant field. Salesforce certified Application and System Architect preferred. Experience in designing, developing, and optimizing Salesforce Health Cloud applications. Understanding of FHIR data integrations, data privacy and security, and consent management. Excellent communication skills for technical and non-technical stakeholders. Ability to translate functional requirements into technical/solution design. Experience providing consumer or patient-facing technologies. Knowledge of GxP, HIPAA, and GDPR regulations and compliance practices. Experience in encryption, data masking, and data anonymization techniques. Detail-oriented and able to work well across time zones. Team player with a positive and productive work ethic. Proven ability to consistently deliver high-quality work and meet deadlines. Familiarity with current technology standards and trends. Experience with cloud-native technologies and API strategies. Strong experience with agile-based development methodologies.
Nice To Have
Understanding of life sciences or pharma industry data architecture. Experience with Marketing Cloud, Veeva Meeting/Events, Service Cloud Voice, and Advanced Therapy Management. Familiarity with public cloud services such as AWS and Azure. Experience with data warehousing platforms, specifically Snowflake. Experience creating C4 architecture models. Knowledge of data analytics and visualization platforms like Microsoft PowerBI or Tableau. Familiarity with AI/ML capabilities. Experience with Source Code Management and DevOps Tools such as AutoRabbit, GitHub, Terraform. Experience with Informatica iPaaS.
Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Pharmaceutical Manufacturing Referrals increase your chances of interviewing at Switch4 LLC by 2x Sign in to set job alerts for “Customer Solutions Architect” roles.
Whippany, NJ $190,000.00-$210,000.00 1 month ago Whippany, NJ $170,000.00-$230,000.00 3 weeks ago Solutions Architect (Hybrid - Flexible Options)
Newark, NJ $175,000.00-$200,000.00 3 days ago Edison, NJ $150,000.00-$170,000.00 1 month ago Salesforce Solution Architect with Cloud
Jersey City, NJ $120,000.00-$130,000.00 1 month ago Solution Architect - R&D - Digital Launch & Market Support
Morristown, NJ $125,250.00-$180,916.66 2 days ago Vice President – Customer Experience (CX)
Jersey City, NJ $240,000.00-$250,000.00 1 week ago Jersey City, NJ $190,000.00-$240,000.00 2 weeks ago Lebanon, NJ $105,000.00-$128,000.00 1 day ago Sr. Solution Architect - (Digital/ Banking)
Jersey City, NJ $112,200.00-$209,000.00 6 days ago Salesforce Solutions Architect (Technical Solutions Engineer)
Customer Tech - Salesforce Solution Architect Revenue Cloud - Senior - Tech Cons - Open Location
Secaucus, NJ $102,500.00-$187,900.00 5 days ago Customer Tech - Salesforce Solution Architect Revenue Cloud - Senior - Tech Cons - Open Location
Hoboken, NJ $102,500.00-$187,900.00 5 days ago Customer Tech - Salesforce Solution Architect Revenue Cloud - Senior - Tech Cons - Open Location
New Brunswick, NJ $102,500.00-$187,900.00 5 days ago Customer Tech - Salesforce Solution Architect Revenue Cloud - Senior - Tech Cons - Open Location
Iselin, NJ $102,500.00-$187,900.00 5 days ago Solution Architect - R&D (REMOTE) [Temp to Perm]
Jersey City, NJ $138,200.00-$239,000.00 9 hours ago Newark, NJ $104,600.00-$165,700.00 3 weeks ago Jersey City, NJ $138,200.00-$239,000.00 4 days ago Jersey City, NJ $34.00-$112.00 2 weeks ago ICERTIS - CLM (Contract Lifecycle Management) Solution Architect
Solution Architect - R&D (REMOTE) [Temp to Perm]
Solution Architect - R&D - Digital Launch & Market Support, Mid-Level
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr