SOC
Monitoring and Incident Response - Washington, DC - Public Trust Technology Syst
SOC, Washington, District of Columbia, us, 20022
Monitoring and Incident Response
needed for a
contract
opportunity with SOC's client in
Washington, DC.
*Must Have Active Public Trust
Job Description:
The selected individual will be a member of the Monitoring and Incident Response Team primarily responsible for monitoring our customer's network and infrastructure and managing communication during incidents. MIRT team members work a 24/7 shift schedule and are the primary point of escalation for any significant service outages or degradations; working closely with government management to coordinate troubleshooting and stakeholder communications.
You would be a part of a team supporting a 24/7/365 operation. Candidates may be asked to support weekend and overnight shifts on a part-time basis to supplement the existing team.
Please only apply if this schedule works for you, as there is no flexibility on this.
Day to day tasks include: Handle Tier 1/2 Service Desk escalations through tickets, phone, or Teams.
Follow up on outstanding requests and ensure timely resolution.
Support 24/7/365 network and service monitoring activities.
Work collaboratively with the Network Manager, Network Engineers, 3rd party Network Service Providers, Service Desk, and JMD customer components to provide incident management, and escalate identified issues as appropriate.
Coordinate and monitor conference bridges for troubleshooting, implementation, and/or maintenance activities; and provide summary and after action reports following close-out.
Close out tickets once issues are resolved and all necessary actions are completed.
Perform network monitoring, first-level troubleshooting, reporting, incident management, and escalation as required.
Develop, maintain, and implement SOPs and other documentation.
Support Network devices.
Other duties may be added and/or assigned as needed.
Required Qualifications:
High School Diploma or equivalent
4+ years of applicable work experience
Ability to obtain and maintain a public trust security clearance
U.S. Citizen
Experience supporting Windows 7, Windows 10, and MS Office 2013
Experience using SNOW (ServiceNow), Remedy or a similar ticketing system
Strong analytical and follow through skills
Strong verbal and written communications skills
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
Ability to work well independently on defined tasks
Ability to work well as part of a team
Desired Qualifications:
Previous Service Desk Experience
Ability to run reports
Active Public Trust of DOJ clearance
Employment Pre-requisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
#DZFED
#INDSOC
Estimated Min Rate : $37.81
Estimated Max Rate : $54.02 #J-18808-Ljbffr
needed for a
contract
opportunity with SOC's client in
Washington, DC.
*Must Have Active Public Trust
Job Description:
The selected individual will be a member of the Monitoring and Incident Response Team primarily responsible for monitoring our customer's network and infrastructure and managing communication during incidents. MIRT team members work a 24/7 shift schedule and are the primary point of escalation for any significant service outages or degradations; working closely with government management to coordinate troubleshooting and stakeholder communications.
You would be a part of a team supporting a 24/7/365 operation. Candidates may be asked to support weekend and overnight shifts on a part-time basis to supplement the existing team.
Please only apply if this schedule works for you, as there is no flexibility on this.
Day to day tasks include: Handle Tier 1/2 Service Desk escalations through tickets, phone, or Teams.
Follow up on outstanding requests and ensure timely resolution.
Support 24/7/365 network and service monitoring activities.
Work collaboratively with the Network Manager, Network Engineers, 3rd party Network Service Providers, Service Desk, and JMD customer components to provide incident management, and escalate identified issues as appropriate.
Coordinate and monitor conference bridges for troubleshooting, implementation, and/or maintenance activities; and provide summary and after action reports following close-out.
Close out tickets once issues are resolved and all necessary actions are completed.
Perform network monitoring, first-level troubleshooting, reporting, incident management, and escalation as required.
Develop, maintain, and implement SOPs and other documentation.
Support Network devices.
Other duties may be added and/or assigned as needed.
Required Qualifications:
High School Diploma or equivalent
4+ years of applicable work experience
Ability to obtain and maintain a public trust security clearance
U.S. Citizen
Experience supporting Windows 7, Windows 10, and MS Office 2013
Experience using SNOW (ServiceNow), Remedy or a similar ticketing system
Strong analytical and follow through skills
Strong verbal and written communications skills
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
Ability to work well independently on defined tasks
Ability to work well as part of a team
Desired Qualifications:
Previous Service Desk Experience
Ability to run reports
Active Public Trust of DOJ clearance
Employment Pre-requisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
#DZFED
#INDSOC
Estimated Min Rate : $37.81
Estimated Max Rate : $54.02 #J-18808-Ljbffr