Peraton
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Tier 3 Technical Support Representative
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Peraton 1 day ago Be among the first 25 applicants Join to apply for the
Tier 3 Technical Support Representative
role at
Peraton Get AI-powered advice on this job and more exclusive features. About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Program Overview
Provide the US Senate with acquisition and IT support services for workstation and server hardware, operating system software and application system software, while also providing help desk service support services and on-site maintenance and support for the U.S. Senate in Washington, D.C. and 400 state offices for Senate members, committees, leadership and officers
About The Role
Peraton is seeking an experienced
Tier 3 Technical Support
personnel member that will provide advanced on-site technical support services, including direct interaction with executive-level staff and office leadership. These services are essential for resolving complex technical issues, performing installations, and maintaining optimal system functionality across House offices.
Location:
Onsite in Washington, D.C.
Shift Schedule:
8:00 AM and 6:30 PM (EST) on Mondays through Friday (Except holidays observes by the House)
Day to Day Roles and Responsibilities:
Provide professional, high-level technical support to executive customers and management, particularly in urgent or emergency situations. Deliver on-site support for mobile devices, hardware installation, software configuration, and troubleshooting. Assist House offices in installing, configuring, and using House-supported software and applications. Decommission devices by wiping Macs, iPhones and iPads. Contribute to the development of user-facing documentation and installation guides. Maintain and expand a comprehensive knowledge base of commonly used software, hardware, and accessories (e.g., USB cameras, conferencing peripherals used with Microsoft Teams, etc.). Offer consulting services to House offices on best practices, system usage, and technology recommendations. Act as an escalation point for resolving complex end-user issues requiring advanced technical expertise. Perform user data migration tasks upon request, ensuring data integrity and security. Create and deploy system images for computers and laptops to streamline setup and deployment processes. Perform mobile device and endpoint management console support (AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, Jamf). Configure workstations to meet user requirements, including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed. Use PowerShell and Power BI to create custom reports as needed Use PowerShell to automate maintenance processes as needed.
Additional Expectations:
Collaborate effectively with cross-functional teams and external vendors to resolve hardware and software issues. Demonstrate flexibility and responsiveness in a fast-paced, customer-focused environment. Perform other official duties as assigned.
Qualifications
Basic Qualifications:
High School Diploma and 5 years of experience U.S. Citizenship is required with the ability to obtain a Public Trust Proven ability to configure and troubleshoot commercial off-the-shelf (COTS) hardware and software including desktops, laptops (PC and Mac), mobile devices, printers, and other peripherals Intermediate to advanced knowledge of Windows, macOS, iOS, and Android operating systems Foundational understanding of the physical, network, and application layers with the ability to use TCP/IP tools and protocol commands to diagnose and resolve issues Strong customer service and communication skills with a professional demeanor when supporting executive-level users and senior leadership Ability to operate effectively in fast-paced environments and meet tight deadlines Experience conducting business and systems analysis to assess and resolve end-user issues At least 1 year of experience supporting: macOS Remote access tools such as Cisco AnyConnect VPN and secure remote connectivity (RSA SecurID experience is a plus) At least 3 years of experience in the following areas: IT Call Center or Service Desk support Active Directory user and account administration Microsoft Windows 10 and Office 365 application support Support for iOS and Android mobile operating systems Microsoft Office 365 ProPlus, SharePoint, and Exchange Online Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Microsoft Intune 5 years of experience using enterprise IT service management systems such as BMC Helix (Remedy) for incident, change, or knowledge management 5 years of advanced-level experience with Windows, macOS, iOS, and Android operating systems 5 years of experience supporting Microsoft Windows and Office 365 applications 5 years of Active Directory user and account administration 3 years of experience supporting users through remote access tools 3 years of experience supporting secure remote connectivity including VPN Ability to lift and move up to 50 pounds of IT equipment for on-site hardware support Preferred Qualifications (Not Required):
CompTIA certifications such as A+, Network+, or Security+ Microsoft 365 Certification ITIL Foundation Certification Degree in Information Technology or a related field Other industry-recognized IT certifications
SCA / Union / Intern Rate or Range
Details
Target Salary Range: $66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Seniority level
Seniority level
Not Applicable Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Civil Engineering Referrals increase your chances of interviewing at Peraton by 2x Sign in to set job alerts for Technical Support Representative roles.
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Technical Support Specialist Tier 3 - Clearance Required
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Tier 3 Technical Support Representative
role at
Peraton 1 day ago Be among the first 25 applicants Join to apply for the
Tier 3 Technical Support Representative
role at
Peraton Get AI-powered advice on this job and more exclusive features. About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Program Overview
Provide the US Senate with acquisition and IT support services for workstation and server hardware, operating system software and application system software, while also providing help desk service support services and on-site maintenance and support for the U.S. Senate in Washington, D.C. and 400 state offices for Senate members, committees, leadership and officers
About The Role
Peraton is seeking an experienced
Tier 3 Technical Support
personnel member that will provide advanced on-site technical support services, including direct interaction with executive-level staff and office leadership. These services are essential for resolving complex technical issues, performing installations, and maintaining optimal system functionality across House offices.
Location:
Onsite in Washington, D.C.
Shift Schedule:
8:00 AM and 6:30 PM (EST) on Mondays through Friday (Except holidays observes by the House)
Day to Day Roles and Responsibilities:
Provide professional, high-level technical support to executive customers and management, particularly in urgent or emergency situations. Deliver on-site support for mobile devices, hardware installation, software configuration, and troubleshooting. Assist House offices in installing, configuring, and using House-supported software and applications. Decommission devices by wiping Macs, iPhones and iPads. Contribute to the development of user-facing documentation and installation guides. Maintain and expand a comprehensive knowledge base of commonly used software, hardware, and accessories (e.g., USB cameras, conferencing peripherals used with Microsoft Teams, etc.). Offer consulting services to House offices on best practices, system usage, and technology recommendations. Act as an escalation point for resolving complex end-user issues requiring advanced technical expertise. Perform user data migration tasks upon request, ensuring data integrity and security. Create and deploy system images for computers and laptops to streamline setup and deployment processes. Perform mobile device and endpoint management console support (AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, Jamf). Configure workstations to meet user requirements, including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed. Use PowerShell and Power BI to create custom reports as needed Use PowerShell to automate maintenance processes as needed.
Additional Expectations:
Collaborate effectively with cross-functional teams and external vendors to resolve hardware and software issues. Demonstrate flexibility and responsiveness in a fast-paced, customer-focused environment. Perform other official duties as assigned.
Qualifications
Basic Qualifications:
High School Diploma and 5 years of experience U.S. Citizenship is required with the ability to obtain a Public Trust Proven ability to configure and troubleshoot commercial off-the-shelf (COTS) hardware and software including desktops, laptops (PC and Mac), mobile devices, printers, and other peripherals Intermediate to advanced knowledge of Windows, macOS, iOS, and Android operating systems Foundational understanding of the physical, network, and application layers with the ability to use TCP/IP tools and protocol commands to diagnose and resolve issues Strong customer service and communication skills with a professional demeanor when supporting executive-level users and senior leadership Ability to operate effectively in fast-paced environments and meet tight deadlines Experience conducting business and systems analysis to assess and resolve end-user issues At least 1 year of experience supporting: macOS Remote access tools such as Cisco AnyConnect VPN and secure remote connectivity (RSA SecurID experience is a plus) At least 3 years of experience in the following areas: IT Call Center or Service Desk support Active Directory user and account administration Microsoft Windows 10 and Office 365 application support Support for iOS and Android mobile operating systems Microsoft Office 365 ProPlus, SharePoint, and Exchange Online Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Microsoft Intune 5 years of experience using enterprise IT service management systems such as BMC Helix (Remedy) for incident, change, or knowledge management 5 years of advanced-level experience with Windows, macOS, iOS, and Android operating systems 5 years of experience supporting Microsoft Windows and Office 365 applications 5 years of Active Directory user and account administration 3 years of experience supporting users through remote access tools 3 years of experience supporting secure remote connectivity including VPN Ability to lift and move up to 50 pounds of IT equipment for on-site hardware support Preferred Qualifications (Not Required):
CompTIA certifications such as A+, Network+, or Security+ Microsoft 365 Certification ITIL Foundation Certification Degree in Information Technology or a related field Other industry-recognized IT certifications
SCA / Union / Intern Rate or Range
Details
Target Salary Range: $66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Seniority level
Seniority level
Not Applicable Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Civil Engineering Referrals increase your chances of interviewing at Peraton by 2x Sign in to set job alerts for Technical Support Representative roles.
Reston, VA $80,000.00-$128,000.00 3 weeks ago Washington, DC $47,000.00-$58,000.00 6 days ago Washington, DC $65,000.00-$75,000.00 1 day ago IT Support Technician - Long term contract 5 days a week
Washington, DC $51,000.00-$82,000.00 1 day ago Washington, DC $51,000.00-$82,000.00 1 day ago Technical Support Specialist - Swing Shift
Washington, DC $54,000.00-$80,000.00 2 weeks ago Washington, DC $51,000.00-$82,000.00 1 day ago Washington, DC $82,000.00-$87,000.00 2 weeks ago Service Desk Analyst II ( 2+ years exp.)- Fairfax County
Technical Support Specialist (SolarWinds)
Service Desk Analyst III (5+ years exp.)- Fairfax County
Bethesda, MD $68,000.00-$82,200.00 6 months ago Annapolis Junction, MD $119,000.00-$141,000.00 1 week ago Silver Spring, MD $30.15-$47.15 4 days ago Arlington, VA $49,000.00-$50,000.00 3 weeks ago Washington DC-Baltimore Area 12 hours ago Technical Support Specialist - Swing Shift
Maryland, United States $54,000.00-$80,000.00 2 weeks ago Washington, DC $54,000.00-$80,000.00 2 weeks ago Arlington, VA $70,000.00-$72,000.00 2 weeks ago Rockville, MD $51,500.00-$58,999.00 1 month ago Tier 2 Desktop/Technical Support Specialist
Technical Support Specialist Tier 3 - Clearance Required
Maryland, United States $54,000.00-$80,000.00 2 weeks ago Sterling, VA $51,000.00-$82,000.00 1 day ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr