Ardent Health
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Manager, Desktop Support
role at
Ardent Health 1 day ago Be among the first 25 applicants Join to apply for the
Manager, Desktop Support
role at
Ardent Health Overview
Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states. Overview
Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.
POSITION SUMMARY:
The
Desktop Support Manager
oversees the day-to-day operations of the Desktop Support team, ensuring timely and efficient resolution of technical issues, continuous improvement of support processes, and a high level of customer satisfaction. This role involves supervising a team of technicians, collaborating with other IT divisions, and maintaining standards for desktop hardware, software, and related services across the organization.
Responsibilities
Recruit, train, mentor, and evaluate Desktop Support Technicians. Assign tasks, set goals, and monitor performance metrics. Foster a collaborative environment focused on service excellence. Oversee escalation of complex technical issues, guiding technicians in problem-solving. Ensure all support tickets are properly triaged, prioritized, and resolved promptly. Develop and maintain knowledge base articles, FAQs, and self-service tools. Establish and enforce policies, procedures, and best practices for desktop computing, software deployment, and endpoint security. Monitor adherence to corporate standards for IT equipment and software. the allocation and inventory of desktop hardware, peripherals, and software licenses. Collaborate with procurement to plan and forecast equipment needs and budget. Serve as a primary liaison between end users, the Desktop Support team, and other IT functions. Provide regular status updates, metrics, and project reports to senior leadership. Engage with vendors and service providers to coordinate repairs, warranty claims, and technical updates. Identify areas for enhanced efficiency or cost savings in desktop support operations. Implement new tools, technologies, or processes to improve service delivery and end-user satisfaction.
Qualifications
Education & Experience:
Bachelors Degree in Computer Science, Information Technology, or a related field; or equivalent professional experience. 5+ years of hands-on desktop support or IT service desk experience. 2+ years in a supervisory or managerial role leading technical teams. Certifications such as A+, Network+, Microsoft MCP/MCSA, ITIL Foundation, or equivalent, preferred.
Knowledge, Skills & Abilities:
Proficiency with Windows and Mac operating systems, common business applications (e.g., Microsoft 365), and endpoint management tools. Understanding of Active Directory, group policies, and basic networking concepts. Ability to communicate clearly with technical and non-technical staff. Familiarity with ITIL frameworks (Service Desk, Incident Management, Problem Management) is a plus. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Hospitals and Health Care Referrals increase your chances of interviewing at Ardent Health by 2x Sign in to set job alerts for Desktop Support Manager roles.
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Manager, Desktop Support
role at
Ardent Health 1 day ago Be among the first 25 applicants Join to apply for the
Manager, Desktop Support
role at
Ardent Health Overview
Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states. Overview
Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.
POSITION SUMMARY:
The
Desktop Support Manager
oversees the day-to-day operations of the Desktop Support team, ensuring timely and efficient resolution of technical issues, continuous improvement of support processes, and a high level of customer satisfaction. This role involves supervising a team of technicians, collaborating with other IT divisions, and maintaining standards for desktop hardware, software, and related services across the organization.
Responsibilities
Recruit, train, mentor, and evaluate Desktop Support Technicians. Assign tasks, set goals, and monitor performance metrics. Foster a collaborative environment focused on service excellence. Oversee escalation of complex technical issues, guiding technicians in problem-solving. Ensure all support tickets are properly triaged, prioritized, and resolved promptly. Develop and maintain knowledge base articles, FAQs, and self-service tools. Establish and enforce policies, procedures, and best practices for desktop computing, software deployment, and endpoint security. Monitor adherence to corporate standards for IT equipment and software. the allocation and inventory of desktop hardware, peripherals, and software licenses. Collaborate with procurement to plan and forecast equipment needs and budget. Serve as a primary liaison between end users, the Desktop Support team, and other IT functions. Provide regular status updates, metrics, and project reports to senior leadership. Engage with vendors and service providers to coordinate repairs, warranty claims, and technical updates. Identify areas for enhanced efficiency or cost savings in desktop support operations. Implement new tools, technologies, or processes to improve service delivery and end-user satisfaction.
Qualifications
Education & Experience:
Bachelors Degree in Computer Science, Information Technology, or a related field; or equivalent professional experience. 5+ years of hands-on desktop support or IT service desk experience. 2+ years in a supervisory or managerial role leading technical teams. Certifications such as A+, Network+, Microsoft MCP/MCSA, ITIL Foundation, or equivalent, preferred.
Knowledge, Skills & Abilities:
Proficiency with Windows and Mac operating systems, common business applications (e.g., Microsoft 365), and endpoint management tools. Understanding of Active Directory, group policies, and basic networking concepts. Ability to communicate clearly with technical and non-technical staff. Familiarity with ITIL frameworks (Service Desk, Incident Management, Problem Management) is a plus. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Hospitals and Health Care Referrals increase your chances of interviewing at Ardent Health by 2x Sign in to set job alerts for Desktop Support Manager roles.
Windows Systems Engineer/Windows Active Directory Engineer
Senior System Support Administrator- CGS Administrators, LLC
System Administrator - Microsoft 365 and On-Prem
SYSTEMS ADMINISTRATOR-INTERMEDIATE - 08052025- 70126
SYSTEMS ADMINISTRATOR-LEAD - 08052025- 70119
ServiceNow Systems Administrator - Hybrid
IT Systems Administrator - Corporate Services Market
Brentwood, TN $80,000.00-$96,000.00 1 month ago SAN / Server Administrator - Murfreesboro, TN
Software Engineering Manager - Desktop and Embedded Linux Optimisation
Payroll Systems & Tax Administrator (Nashville, TN)
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr