CornerStone Technology Talent Services
Information Technology Support Specialist
CornerStone Technology Talent Services, Plano, Texas, us, 75086
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Technical Recruiting Manager - Recruiting Software Engineers and IT professionals
Employment Type: Contract Presented by: CornerStone Technology Talent Services CornerStone Technology Talent Services is actively recruiting Tier 1 IT Support professionals who can serve as the front line of technical troubleshooting and end-user care. This is an opportunity to join a professional environment where your ability to think critically, follow process, and deliver real-time support will make an immediate impact. We work with tech-driven environments where uptime matters, standards are enforced, and IT is treated as a business enablernot just a helpdesk. If you're looking for a role where youre seen, trusted, and part of something that runs at a higher level, this could be the right opportunity for you. What Youll Be Responsible For: Responding to support tickets, phone calls, and emails as the first point of contact Striving for first-contact resolution on common issues Logging and triaging incidents and service requests Performing basic to intermediate troubleshooting on hardware, software, and access Escalating more complex or business-impacting issues to Tier 2 Following defined IT processes and documentation standards Handling endpoint tasks such as imaging, wiping, and hardware setup Supporting remote users with software installations, troubleshooting, and desktop configurations Managing accounts, permissions, groups, and mailboxes Maintaining security awareness and supporting compliance through adherence to IT guidelines Core Skills and Competencies Needed: 5+ years of professional IT support experience Clear and effective written and verbal communication Intermediate knowledge of Microsoft and Apple platforms including Windows 11, macOS, iOS Familiarity with common business productivity tools such as Office 365, SharePoint, OneDrive, and MS Teams Working experience with ticketing systems (Halo, JIRA or similar) Experience with remote management and endpoint tools (Intune, Automate, Screen Connect, Mosyle) Knowledge of Active Directory, Azure, and Entra for account and access management Understanding of AV equipment used in meeting and collaboration spaces Ability to prioritize issues based on urgency and impact Strong customer service instincts and professionalism under pressure Willingness to learn independently and keep up with evolving technical environments What We Offer: As part of CornerStones Technology Talent Services, youre represented by a team that understands the pace and expectations of technical environments. We match professionals with forward-moving roles in environments where youre expected to contributeand allowed to grow. This is more than ticket triage. This is technical service that matters. Seniority level
Seniority level
Associate Employment type
Employment type
Contract Job function
Job function
Information Technology Referrals increase your chances of interviewing at CornerStone Technology Talent Services by 2x Sign in to set job alerts for Information Technology Support Specialist roles.
Irving, TX $66,980.00-$82,600.00 1 day ago Dallas, TX $60,000.00-$70,000.00 6 days ago Technical Support Specialist - IT Helpdesk
Richardson, TX $55,000.00-$65,000.00 3 days ago IT Support Specialist & Technical Account Manager (MSP)
Carrollton, TX $70,000.00-$90,000.00 15 hours ago Dallas, TX $100,000.00-$205,000.00 1 month ago Data Center Field Tech, Site Support Plano TX
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Employment Type: Contract Presented by: CornerStone Technology Talent Services CornerStone Technology Talent Services is actively recruiting Tier 1 IT Support professionals who can serve as the front line of technical troubleshooting and end-user care. This is an opportunity to join a professional environment where your ability to think critically, follow process, and deliver real-time support will make an immediate impact. We work with tech-driven environments where uptime matters, standards are enforced, and IT is treated as a business enablernot just a helpdesk. If you're looking for a role where youre seen, trusted, and part of something that runs at a higher level, this could be the right opportunity for you. What Youll Be Responsible For: Responding to support tickets, phone calls, and emails as the first point of contact Striving for first-contact resolution on common issues Logging and triaging incidents and service requests Performing basic to intermediate troubleshooting on hardware, software, and access Escalating more complex or business-impacting issues to Tier 2 Following defined IT processes and documentation standards Handling endpoint tasks such as imaging, wiping, and hardware setup Supporting remote users with software installations, troubleshooting, and desktop configurations Managing accounts, permissions, groups, and mailboxes Maintaining security awareness and supporting compliance through adherence to IT guidelines Core Skills and Competencies Needed: 5+ years of professional IT support experience Clear and effective written and verbal communication Intermediate knowledge of Microsoft and Apple platforms including Windows 11, macOS, iOS Familiarity with common business productivity tools such as Office 365, SharePoint, OneDrive, and MS Teams Working experience with ticketing systems (Halo, JIRA or similar) Experience with remote management and endpoint tools (Intune, Automate, Screen Connect, Mosyle) Knowledge of Active Directory, Azure, and Entra for account and access management Understanding of AV equipment used in meeting and collaboration spaces Ability to prioritize issues based on urgency and impact Strong customer service instincts and professionalism under pressure Willingness to learn independently and keep up with evolving technical environments What We Offer: As part of CornerStones Technology Talent Services, youre represented by a team that understands the pace and expectations of technical environments. We match professionals with forward-moving roles in environments where youre expected to contributeand allowed to grow. This is more than ticket triage. This is technical service that matters. Seniority level
Seniority level
Associate Employment type
Employment type
Contract Job function
Job function
Information Technology Referrals increase your chances of interviewing at CornerStone Technology Talent Services by 2x Sign in to set job alerts for Information Technology Support Specialist roles.
Irving, TX $66,980.00-$82,600.00 1 day ago Dallas, TX $60,000.00-$70,000.00 6 days ago Technical Support Specialist - IT Helpdesk
Richardson, TX $55,000.00-$65,000.00 3 days ago IT Support Specialist & Technical Account Manager (MSP)
Carrollton, TX $70,000.00-$90,000.00 15 hours ago Dallas, TX $100,000.00-$205,000.00 1 month ago Data Center Field Tech, Site Support Plano TX
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr