PLS Financial Services
Regional Manager of Human Resources
PLS Financial Services, Chicago, Illinois, United States, 60290
This job is located at 1 S. Wacker Dr., Chicago, IL, 60606
Why PLS? Because You Deserve Better!
PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: The Regional Manager of Human Resources is a consultative position that provides guidance to support a positive work environment in support of achieving company goals. This role will enhance the level of human resources support, by fostering a high level of employee trust, while providing effective coaching and advice to leadership. This position plays a pivotal role in mitigating employment-related risks, analyzing trends and making proactive recommendations. The Regional Manager of Human Resources will report directly to the Senior Regional Manager of Human Resources. Job Responsibilities: Partner with field leadership assessing and resolving medium to high complex human resources matters, seeking input as appropriate and influencing business leaders to take appropriate courses of action. Engage proactively with employees to understand the needs of our diverse workforce. Conduct prompt, thorough investigations in response to employee complaints. Identify, recommend, and oversee implementation of appropriate actions to accomplish a timely resolution. Prepare well-documented written summaries of findings. Proactively work with other support center departments. Proactively identify internal and external human resources and employee relations trends. Support leadership and teams through change, maintaining operational excellence and addressing potential challenges proactively. Remain current regarding regulatory changes impacting their assigned regions. Propose and recommend proactive strategies to support company goals and improve the employee experience. Provide partnership, counsel and expertise to business leaders to drive business outcomes through highly engaged and high performing teams. Explain company policies, procedures and governmental regulations, and the need for compliance to all levels of leadership. Assist leadership with handling and preparation of disciplinary actions and terminations. Track and monitor data in HR systems in a timely manner. Develop and compile statistics and reports for leadership’s use. Analyze HR metrics (e.g., exit interviews, engagement results, etc.) and develop insights to drive action planning. Champion and demonstrate PLS’ culture and core values through corresponding behavior and actions. Must be able to facilitate content during regional and/or department meetings. Help foster a work environment that promotes teamwork, meaningful performance feedback, recognition, mutual respect, and employee satisfaction. Perform or assist with other duties and projects as assigned. Job Requirements: 10 plus years of progressive experience in human resources with a focus on employee relations in a multi- unit, geographically diverse field-support position within a fast-paced industry such as retail or hospitality Superior written and verbal communication skills Must have demonstrated problem solving, judgment and conflict resolution skills with the ability to provide high quality independent analysis, conclusions, and recommendations Knowledge and understanding of federal, state and local employment laws and regulations Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions and company policies A demonstrated team-orientation with all levels of employees Ability to quickly build trusting relationships, gain credibility, and partner with leaders and peers Ability to effectively manage change and stressful situations Ability to handle sensitive and confidential information Proven planning, priority setting and time management skills Ability to achieve results in a fast-paced dynamic environment with shifting priorities and deadlines Strong technical/computer skills including Word, Excel, and Power Point Enthusiasm for business and a passion for driving results Demonstrated organization, strong attention to detail and follow-up skills Working Conditions and Physical Requirements: This role requires regular in-person collaboration with team members at our Chicago Support Center. Must be able to sit and/or stand for extended periods Must be able to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations for applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment $80,000 - $95,000 USD Create a Job Alert Interested in building your career at PLS? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Preferred First Name Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Have you ever been prohibited or restricted in any way from working for any financial institution or financial services company by a governmental agency or other regulatory or licensing entity in any jurisdiction? * Select... Have you ever been discharged by an employer? * Select... If yes, explain, or type N/A if not applicable. Are you legally authorized to work in the U.S.? (Proof of citizenship or employment eligibility will be required upon employment.) * Select... What obligations, if any, are you currently under that may prevent you from working at PLS, such as a non-compete agreement or other contractual agreement with a different employer or company? * Are you 18 years of age or older? * Select... Have you worked for PLS before? * Select... If so, please indicate your role or type N/A if not applicable. Select... Applicant's Statement. I authorize my previous employers, schools, or persons named as references to give any information regarding employment or educational record. I agree this company and my previous employers shall not be held liable in any respect if a job offer is not extended, is withdrawn or my employment is terminated because of false statements, omissions, or answers made by me on this application. I understand that if hired, I am obligated to comply with any and all current and subsequently adopted PLS policies. In compliance with the Immigration Reform and Control Act of 1986, I understand that on my first day of employment, I will be required to complete Section 1 of Form I-9 attesting to my citizenship or immigration status for purposes of legal authorization to work in the United States. I understand I will also be required to provide original documentation that verifies my identity and my right to work in the United States within three business days of my first day of employment. I understand this application does not create a contract of employment. I understand that, if hired, employment at PLS is at will, which means that either I or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute. All employment is continued on that basis. I understand no supervisor, manager, or executive of the Company, other than the Co-Presidents, have any authority to alter the foregoing. Please carefully review the following information. By selecting "I Accept" below, I am providing my agreement to verify the contents of this Application for Employment and any related documentation submitted in relation to my Application for Employment. By selecting "I Accept" below, I acknowledge I have read and I understand the above Applicant's Statement. I certify, acknowledge, and agree that all of the information contained in this Application for Employment, including but not limited to information contained in my résumé, any pre-application or post-offer documentation I submit, and/or any other related documents I complete in relation to my consideration for employment, is true, correct, and complete to the best of my knowledge and I have withheld nothing that, if disclosed, would affect this application unfavorably. I understand and agree that any misstatements or omissions of material facts in this application or provided by me during the hiring process may result in disqualification from, or termination of employment, whenever discovered. * Select...
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PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: The Regional Manager of Human Resources is a consultative position that provides guidance to support a positive work environment in support of achieving company goals. This role will enhance the level of human resources support, by fostering a high level of employee trust, while providing effective coaching and advice to leadership. This position plays a pivotal role in mitigating employment-related risks, analyzing trends and making proactive recommendations. The Regional Manager of Human Resources will report directly to the Senior Regional Manager of Human Resources. Job Responsibilities: Partner with field leadership assessing and resolving medium to high complex human resources matters, seeking input as appropriate and influencing business leaders to take appropriate courses of action. Engage proactively with employees to understand the needs of our diverse workforce. Conduct prompt, thorough investigations in response to employee complaints. Identify, recommend, and oversee implementation of appropriate actions to accomplish a timely resolution. Prepare well-documented written summaries of findings. Proactively work with other support center departments. Proactively identify internal and external human resources and employee relations trends. Support leadership and teams through change, maintaining operational excellence and addressing potential challenges proactively. Remain current regarding regulatory changes impacting their assigned regions. Propose and recommend proactive strategies to support company goals and improve the employee experience. Provide partnership, counsel and expertise to business leaders to drive business outcomes through highly engaged and high performing teams. Explain company policies, procedures and governmental regulations, and the need for compliance to all levels of leadership. Assist leadership with handling and preparation of disciplinary actions and terminations. Track and monitor data in HR systems in a timely manner. Develop and compile statistics and reports for leadership’s use. Analyze HR metrics (e.g., exit interviews, engagement results, etc.) and develop insights to drive action planning. Champion and demonstrate PLS’ culture and core values through corresponding behavior and actions. Must be able to facilitate content during regional and/or department meetings. Help foster a work environment that promotes teamwork, meaningful performance feedback, recognition, mutual respect, and employee satisfaction. Perform or assist with other duties and projects as assigned. Job Requirements: 10 plus years of progressive experience in human resources with a focus on employee relations in a multi- unit, geographically diverse field-support position within a fast-paced industry such as retail or hospitality Superior written and verbal communication skills Must have demonstrated problem solving, judgment and conflict resolution skills with the ability to provide high quality independent analysis, conclusions, and recommendations Knowledge and understanding of federal, state and local employment laws and regulations Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions and company policies A demonstrated team-orientation with all levels of employees Ability to quickly build trusting relationships, gain credibility, and partner with leaders and peers Ability to effectively manage change and stressful situations Ability to handle sensitive and confidential information Proven planning, priority setting and time management skills Ability to achieve results in a fast-paced dynamic environment with shifting priorities and deadlines Strong technical/computer skills including Word, Excel, and Power Point Enthusiasm for business and a passion for driving results Demonstrated organization, strong attention to detail and follow-up skills Working Conditions and Physical Requirements: This role requires regular in-person collaboration with team members at our Chicago Support Center. Must be able to sit and/or stand for extended periods Must be able to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations for applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment $80,000 - $95,000 USD Create a Job Alert Interested in building your career at PLS? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Preferred First Name Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Have you ever been prohibited or restricted in any way from working for any financial institution or financial services company by a governmental agency or other regulatory or licensing entity in any jurisdiction? * Select... Have you ever been discharged by an employer? * Select... If yes, explain, or type N/A if not applicable. Are you legally authorized to work in the U.S.? (Proof of citizenship or employment eligibility will be required upon employment.) * Select... What obligations, if any, are you currently under that may prevent you from working at PLS, such as a non-compete agreement or other contractual agreement with a different employer or company? * Are you 18 years of age or older? * Select... Have you worked for PLS before? * Select... If so, please indicate your role or type N/A if not applicable. Select... Applicant's Statement. I authorize my previous employers, schools, or persons named as references to give any information regarding employment or educational record. I agree this company and my previous employers shall not be held liable in any respect if a job offer is not extended, is withdrawn or my employment is terminated because of false statements, omissions, or answers made by me on this application. I understand that if hired, I am obligated to comply with any and all current and subsequently adopted PLS policies. In compliance with the Immigration Reform and Control Act of 1986, I understand that on my first day of employment, I will be required to complete Section 1 of Form I-9 attesting to my citizenship or immigration status for purposes of legal authorization to work in the United States. I understand I will also be required to provide original documentation that verifies my identity and my right to work in the United States within three business days of my first day of employment. I understand this application does not create a contract of employment. I understand that, if hired, employment at PLS is at will, which means that either I or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute. All employment is continued on that basis. I understand no supervisor, manager, or executive of the Company, other than the Co-Presidents, have any authority to alter the foregoing. Please carefully review the following information. By selecting "I Accept" below, I am providing my agreement to verify the contents of this Application for Employment and any related documentation submitted in relation to my Application for Employment. By selecting "I Accept" below, I acknowledge I have read and I understand the above Applicant's Statement. I certify, acknowledge, and agree that all of the information contained in this Application for Employment, including but not limited to information contained in my résumé, any pre-application or post-offer documentation I submit, and/or any other related documents I complete in relation to my consideration for employment, is true, correct, and complete to the best of my knowledge and I have withheld nothing that, if disclosed, would affect this application unfavorably. I understand and agree that any misstatements or omissions of material facts in this application or provided by me during the hiring process may result in disqualification from, or termination of employment, whenever discovered. * Select...
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