Memorial Hermann Health System
Manager, Digital Product Management
Memorial Hermann Health System, Houston, Texas, United States, 77246
Join to apply for the
Manager, Digital Product Management
role at
Memorial Hermann Health System Join to apply for the
Manager, Digital Product Management
role at
Memorial Hermann Health System Get AI-powered advice on this job and more exclusive features. At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
The Manager, Digital Product Management is responsible for the development and execution of Memorial Hermann's digital transformation for patient, consumer, and clinical needs for a single or several related digital products. Responsible for leading a team of product analysts, UX/UI designers and product managers to designing, delivering and deploying features for digital adoption and consumer experience improvements. The Manager, Digital Product Management reports to a Director or VP of Digital Channel Experience.
Job Description
MINIMUM QUALIFICATIONS
Education:
Bachelor's degree in business, marketing, engineering, computer science, or related field required. Master's or equivalent experience preferred
Licenses/Certifications:
(None)
Experience / Knowledge / Skills:
Three (3) years of experience in digital product or technology development experience and Five (5) years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts Three (3) years of demonstrated formal or informal leadership skills Possess deep knowledge of business processes including, but not limited to, mentoring and supporting employees, vendor management, budget processes, contract management and/or other multiple areas of accountability Demonstrated understanding of product development life cycle and use of agile methodologies to deliver value based objectives and key results for digital channels Demonstrated understanding and translating of business/clinical processes into consumable steps delivered through digital means in a way that is intuitive for the end consumer Understanding of human centered design fundamentals and focus on customer centricity Strong understanding of the digital channel and application landscape, capabilities of the technology both within a channel and how experience/context is managed across the channels Ability to deliver results while working through others in a highly matrixed organization and motivate a team culture that is respectful and supports the values of excellence and integrity Act with an intellectual curiosity to obtain insights from data and search for solutions to the problems being explored as well as new ones to be discovered Understand math and statistical concepts to provide analysis to formulate meaningful decisions Exceptional time management skills and attention to detail Excellent written and verbal communication skills, specifically with an ability to communicate effectively across multiple management levels Create a positive work environment that fosters successful team performance Strong customer service, interpersonal and relationship-building skills
Principal Accountabilities
Manages, assigns and coordinates workflow and deliverables of assigned staff Provides guidance and support in problem determination and resolution Leads definition of digitally enabled Memorial Hermann experiences for consumers and patients, coordinating vendors, development, testing, support and operational teams to successfully implement strategic plans Drives development of features and capabilities roadmaps across platforms based on consumer/patient needs derived from industry and local research, coupled with known best practices in the management of health, leveraging agile delivery methods and practices Leads discovery, evaluation, and incubation of partnerships (internal & external), next generation technologies and customer/patient services by continuously searching and testing new concepts Collaborates with care delivery and service line leadership to identify new concepts and features to enhance the digital channel experience and drive customer/ patient engagement Develop a robust set of operational KPIs (consumer and business based) to track consumer/ patient digital activity, platform leverage, and engagement Participate in the refinement and fulfillment of the health system’s digital health strategy to develop a vision, go-to-market and execution roadmap to support the aggressive growth of the health system’s digital platform, ensuring the system remains vibrant in today’s changing healthcare marketplace Bring a deep understanding of digital trends and technology across multiple digital products, content management and user experience Works as part of a matrixed team partnering with information services, customer experience, and marketing in order to determine investment needs, projects and priorities Effectively communicates the vision and strategic plan for change to internal and external stakeholders Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service Promotes individual and team professional growth and development by ensuring requirements are met for mandatory/continuing education and skills competency; ensures department-based goals which contribute to the success of the organization; Responsible for employee appraisals, regular staff meetings and provides consistent feedback for employee growth. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. Other duties as assigned
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management and Marketing Industries Hospitals and Health Care Referrals increase your chances of interviewing at Memorial Hermann Health System by 2x Sign in to set job alerts for “Digital Product Manager” roles.
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Technical Product Manager - Service Provider
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Manager, Digital Product Management
role at
Memorial Hermann Health System Join to apply for the
Manager, Digital Product Management
role at
Memorial Hermann Health System Get AI-powered advice on this job and more exclusive features. At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
The Manager, Digital Product Management is responsible for the development and execution of Memorial Hermann's digital transformation for patient, consumer, and clinical needs for a single or several related digital products. Responsible for leading a team of product analysts, UX/UI designers and product managers to designing, delivering and deploying features for digital adoption and consumer experience improvements. The Manager, Digital Product Management reports to a Director or VP of Digital Channel Experience.
Job Description
MINIMUM QUALIFICATIONS
Education:
Bachelor's degree in business, marketing, engineering, computer science, or related field required. Master's or equivalent experience preferred
Licenses/Certifications:
(None)
Experience / Knowledge / Skills:
Three (3) years of experience in digital product or technology development experience and Five (5) years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts Three (3) years of demonstrated formal or informal leadership skills Possess deep knowledge of business processes including, but not limited to, mentoring and supporting employees, vendor management, budget processes, contract management and/or other multiple areas of accountability Demonstrated understanding of product development life cycle and use of agile methodologies to deliver value based objectives and key results for digital channels Demonstrated understanding and translating of business/clinical processes into consumable steps delivered through digital means in a way that is intuitive for the end consumer Understanding of human centered design fundamentals and focus on customer centricity Strong understanding of the digital channel and application landscape, capabilities of the technology both within a channel and how experience/context is managed across the channels Ability to deliver results while working through others in a highly matrixed organization and motivate a team culture that is respectful and supports the values of excellence and integrity Act with an intellectual curiosity to obtain insights from data and search for solutions to the problems being explored as well as new ones to be discovered Understand math and statistical concepts to provide analysis to formulate meaningful decisions Exceptional time management skills and attention to detail Excellent written and verbal communication skills, specifically with an ability to communicate effectively across multiple management levels Create a positive work environment that fosters successful team performance Strong customer service, interpersonal and relationship-building skills
Principal Accountabilities
Manages, assigns and coordinates workflow and deliverables of assigned staff Provides guidance and support in problem determination and resolution Leads definition of digitally enabled Memorial Hermann experiences for consumers and patients, coordinating vendors, development, testing, support and operational teams to successfully implement strategic plans Drives development of features and capabilities roadmaps across platforms based on consumer/patient needs derived from industry and local research, coupled with known best practices in the management of health, leveraging agile delivery methods and practices Leads discovery, evaluation, and incubation of partnerships (internal & external), next generation technologies and customer/patient services by continuously searching and testing new concepts Collaborates with care delivery and service line leadership to identify new concepts and features to enhance the digital channel experience and drive customer/ patient engagement Develop a robust set of operational KPIs (consumer and business based) to track consumer/ patient digital activity, platform leverage, and engagement Participate in the refinement and fulfillment of the health system’s digital health strategy to develop a vision, go-to-market and execution roadmap to support the aggressive growth of the health system’s digital platform, ensuring the system remains vibrant in today’s changing healthcare marketplace Bring a deep understanding of digital trends and technology across multiple digital products, content management and user experience Works as part of a matrixed team partnering with information services, customer experience, and marketing in order to determine investment needs, projects and priorities Effectively communicates the vision and strategic plan for change to internal and external stakeholders Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service Promotes individual and team professional growth and development by ensuring requirements are met for mandatory/continuing education and skills competency; ensures department-based goals which contribute to the success of the organization; Responsible for employee appraisals, regular staff meetings and provides consistent feedback for employee growth. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. Other duties as assigned
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management and Marketing Industries Hospitals and Health Care Referrals increase your chances of interviewing at Memorial Hermann Health System by 2x Sign in to set job alerts for “Digital Product Manager” roles.
Houston, TX $140,000.00-$150,000.00 2 weeks ago Spring, TX $130,350.00-$200,750.00 4 days ago Houston, TX $150,000.00-$200,000.00 2 weeks ago Houston, TX $150,000.00-$190,000.00 4 weeks ago Houston, TX $120,000.00-$150,000.00 1 day ago Senior Digital Product Manager – Smart Room
Houston, TX $109,820.00-$149,600.00 6 days ago Product Owner ( PULSE Product Development and Governance )
Houston, TX $102,500.00-$143,300.00 5 days ago Product Owner ( PULSE Product Development and Governance )
Houston, TX $102,500.00-$143,300.00 5 days ago Product Owner ( PULSE Product Development and Governance )
Houston, TX $102,500.00-$143,300.00 5 days ago Senior Product Manager, Data & Analytics
Houston, TX $118,000.00-$160,000.00 1 week ago Digital Product Owner - Customer Applications
Senior Product Manager, Consumer Servicing
Senior Product Manager, Key & Enterprise
Greater Houston $175,000.00-$210,000.00 2 weeks ago Houston, TX $110,000.00-$150,000.00 6 days ago Houston, TX $91,000.00-$123,000.00 1 week ago Product Management, Senior Autonomy Product Manager
Senior Data Center/Transceiver Product Manager
Geoscience Product Owner (Junior - Principal)
Greater Houston $212,000.00-$272,000.00 1 week ago Greater Houston $212,500.00-$272,500.00 6 days ago Houston, TX $138,841.00-$171,510.00 5 months ago IT Product Owner (Vehicle Processing & Delivery Applications)
Technical Product Manager - Service Provider
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr