Children's Hospital of Philadelphia
Patient Services Representative - Specialty Care CHOP at Virtua
Children's Hospital of Philadelphia, Voorhees, New Jersey, us, 08043
SHIFT:
Day (United States of America) Job Description
A Brief Overview Foster a welcoming, respectful experience for patients and families as a Patient Services Representative (PSR) at CHOP. Commitment to Diversity, Equity, and Inclusion CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply. Schedule:
(Full-Time) 8-hour shifts between 7 AM-7 PM (Monday-Thursday) and 7 AM-5 PM (Friday).
Common shifts vary. Must be flexible to travel to other NJ sites as needed.
Responsibilities Greet visitors and provide efficient support services.
Perform EPIC software functions, including patient check-in, check-out, demographic and insurance information collection, and daily eligibility verifications.
Answer and triage phone calls, verify contact information, and document messages.
Schedule appointments, inform families of delays, and address or escalate complaints.
Collect and process payments, reimbursements, and insurance referrals.
Provide updates during shifts and team meetings (i.e., changes in on-call providers).
Maintain patient records while following HIPAA guidelines.
Perform administrative tasks (mail, faxes, photocopies, etc.).
Rotate shifts (if located in a unit where 24/7 coverage is needed).
If assigned to Emergency Department Admissions, tasks will also include SART paperwork processing, Nurse Call communications, and Trauma B-line.
Education Required:
High school diploma/GED
Experience Preferred:
At least one (1) year experience in a role that consisted of health care support services, registration, physician billing, medical records, medical office work, and/or customer service
Skills and Abilities Excellent verbal and written communication skills
Strong interpersonal skills
Ability to maintain confidentiality and professionalism
SALARY RANGE: $20.55 - $25.69 Hourly
Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly. ------------------- At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.
A Brief Overview Foster a welcoming, respectful experience for patients and families as a Patient Services Representative (PSR) at CHOP. Commitment to Diversity, Equity, and Inclusion CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply. Schedule:
(Full-Time) 8-hour shifts between 7 AM-7 PM (Monday-Thursday) and 7 AM-5 PM (Friday).
Common shifts vary. Must be flexible to travel to other NJ sites as needed.
Responsibilities Greet visitors and provide efficient support services.
Perform EPIC software functions, including patient check-in, check-out, demographic and insurance information collection, and daily eligibility verifications.
Answer and triage phone calls, verify contact information, and document messages.
Schedule appointments, inform families of delays, and address or escalate complaints.
Collect and process payments, reimbursements, and insurance referrals.
Provide updates during shifts and team meetings (i.e., changes in on-call providers).
Maintain patient records while following HIPAA guidelines.
Perform administrative tasks (mail, faxes, photocopies, etc.).
Rotate shifts (if located in a unit where 24/7 coverage is needed).
If assigned to Emergency Department Admissions, tasks will also include SART paperwork processing, Nurse Call communications, and Trauma B-line.
Education Required:
High school diploma/GED
Experience Preferred:
At least one (1) year experience in a role that consisted of health care support services, registration, physician billing, medical records, medical office work, and/or customer service
Skills and Abilities Excellent verbal and written communication skills
Strong interpersonal skills
Ability to maintain confidentiality and professionalism
SALARY RANGE: $20.55 - $25.69 Hourly
Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly. ------------------- At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.