Climate Finance Advisors, Member of WSP
Contact Center Systems Administrator
Climate Finance Advisors, Member of WSP, San Francisco, California, United States, 94199
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Contact Center Systems Administrator
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Climate Finance Advisors, Member of WSP 2 weeks ago Be among the first 25 applicants Join to apply for the
Contact Center Systems Administrator
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Climate Finance Advisors, Member of WSP Get AI-powered advice on this job and more exclusive features. Job Description
San Francisco, CA, United States
Job Description
Overview:
WSP is seeking an experienced Contact Center Systems Administrator to work in conjunction with our IT Service Desk and Customer Service Operations team on a major client project. The ideal candidate will have a strong background in Genesys Cloud CX, Cisco Contact Center and an ability to work in ITIL structured environments.
Key Responsibilities
Manage, maintain, and support Genesys Cloud contact center platform, including configuration, scripting, and troubleshooting. Collaborate with IT and business teams to gather requirements and implement new App Foundry add on components. Monitor and report on Genesys system upgrades, patches, and maintenance to ensure security and stability. Monitor system health, troubleshoot P1 / P2 issues, and implement proactive measures to minimize downtime and continuously improve service. Maintain CX design documentation, standards, and procedures for contact center systems Provide technical support and training to end-users and administrators. Ability to design and integrate contact center systems with CRM / ERP, KMS and other back-end systems. Keep abreast of industry, best practices and emerging contact center technologies.
Experience
5 to 7 years of hands-on experience in contact center systems administration, with a focus on Genesys Cloud and Cisco Contact Center. Proven track record of managing large-scale contact center environments. Experience in system integration, migration, and upgrades. Demonstrated ability to troubleshoot and resolve complex technical issues. Experience working in a dynamic team environment and collaborating with cross-functional teams.
Technical Requirements
Deep expertise in Genesys Cloud platform administration, configuration, and scripting. Experience with Genesys Cloud integrations, APIs, and customizations. Knowledge of Genesys Cloud security, user provisioning, and access controls. Familiarity with Genesys Cloud reporting and analytics. Strong understanding of Cloud VoIP, SIP, and related protocols. Experience with contact center telephony infrastructure and deployment. Knowledge of network security best practices related to voice and data. Ability to troubleshoot complex contact center issues Familiarity with scripting languages (e.g., JavaScript, Python) is a plus.
Educational Requirements
Bachelor’s degree in computer science, Information Technology, Telecommunications, or a related field. Relevant technical training or coursework in contact center technologies.
Certifications
Genesys Cloud Certification (e.g., Genesys Cloud Certified Professional) Cisco Certified Network Professional (CCNP) or higher, with specialization in Collaboration or Voice technologies. Cisco Certified Internetwork Expert (CCIE) Collaboration ITILv3 pr v4 Foundation or higher (for service management best practices)
WSP Benefits
WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Compensation
Expected Salary (all locations): $103,000 - $136,000
Job Info
Job Identification 71128 Locations 425 Market Street, San Francisco, CA, 94105, US Posting Date 07/18/2025, 01:45 PM
About Us
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
www.wsp.com
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
Notice To Third Party Agencies
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
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Contact Center Systems Administrator
role at
Climate Finance Advisors, Member of WSP 2 weeks ago Be among the first 25 applicants Join to apply for the
Contact Center Systems Administrator
role at
Climate Finance Advisors, Member of WSP Get AI-powered advice on this job and more exclusive features. Job Description
San Francisco, CA, United States
Job Description
Overview:
WSP is seeking an experienced Contact Center Systems Administrator to work in conjunction with our IT Service Desk and Customer Service Operations team on a major client project. The ideal candidate will have a strong background in Genesys Cloud CX, Cisco Contact Center and an ability to work in ITIL structured environments.
Key Responsibilities
Manage, maintain, and support Genesys Cloud contact center platform, including configuration, scripting, and troubleshooting. Collaborate with IT and business teams to gather requirements and implement new App Foundry add on components. Monitor and report on Genesys system upgrades, patches, and maintenance to ensure security and stability. Monitor system health, troubleshoot P1 / P2 issues, and implement proactive measures to minimize downtime and continuously improve service. Maintain CX design documentation, standards, and procedures for contact center systems Provide technical support and training to end-users and administrators. Ability to design and integrate contact center systems with CRM / ERP, KMS and other back-end systems. Keep abreast of industry, best practices and emerging contact center technologies.
Experience
5 to 7 years of hands-on experience in contact center systems administration, with a focus on Genesys Cloud and Cisco Contact Center. Proven track record of managing large-scale contact center environments. Experience in system integration, migration, and upgrades. Demonstrated ability to troubleshoot and resolve complex technical issues. Experience working in a dynamic team environment and collaborating with cross-functional teams.
Technical Requirements
Deep expertise in Genesys Cloud platform administration, configuration, and scripting. Experience with Genesys Cloud integrations, APIs, and customizations. Knowledge of Genesys Cloud security, user provisioning, and access controls. Familiarity with Genesys Cloud reporting and analytics. Strong understanding of Cloud VoIP, SIP, and related protocols. Experience with contact center telephony infrastructure and deployment. Knowledge of network security best practices related to voice and data. Ability to troubleshoot complex contact center issues Familiarity with scripting languages (e.g., JavaScript, Python) is a plus.
Educational Requirements
Bachelor’s degree in computer science, Information Technology, Telecommunications, or a related field. Relevant technical training or coursework in contact center technologies.
Certifications
Genesys Cloud Certification (e.g., Genesys Cloud Certified Professional) Cisco Certified Network Professional (CCNP) or higher, with specialization in Collaboration or Voice technologies. Cisco Certified Internetwork Expert (CCIE) Collaboration ITILv3 pr v4 Foundation or higher (for service management best practices)
WSP Benefits
WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Compensation
Expected Salary (all locations): $103,000 - $136,000
Job Info
Job Identification 71128 Locations 425 Market Street, San Francisco, CA, 94105, US Posting Date 07/18/2025, 01:45 PM
About Us
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
www.wsp.com
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
Notice To Third Party Agencies
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
Similar Jobs Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Business Consulting and Services Referrals increase your chances of interviewing at Climate Finance Advisors, Member of WSP by 2x Get notified about new System Administrator jobs in
San Francisco, CA . San Francisco, CA $35.97-$46.24 1 month ago San Francisco, CA $101,920.00-$131,040.00 16 hours ago San Francisco, CA $131,040.00-$189,280.00 16 hours ago San Francisco, CA $50,000.00-$300,000.00 2 weeks ago San Mateo, CA $90,000.00-$120,000.00 2 weeks ago San Mateo, CA $71,150.00-$90,000.00 1 day ago Hayward, CA $75,000.00-$85,000.00 2 weeks ago Oakland, CA $73,100.00-$125,400.00 21 hours ago San Francisco, CA $160,000.00-$175,000.00 2 weeks ago San Francisco, CA $100,000.00-$140,000.00 5 days ago Hayward, CA $70,000.00-$130,000.00 1 week ago Brisbane, CA $90,000.00-$120,000.00 4 days ago User Support & Junior Systems Administrator
San Mateo, CA $71,150.00-$90,000.00 1 day ago Senior Discovery IT System Administrator (Top Secret Clearance Required)
San Francisco, CA $160,579.80-$231,948.60 1 month ago San Francisco, CA $91,349.44-$123,974.24 1 day ago San Francisco, CA $85,000.00-$105,000.00 1 day ago San Francisco, CA $86,400.00-$162,000.00 5 days ago Emeryville, CA $80,000.00-$105,000.00 6 days ago Senior Relativity Senior Systems Administrator
San Francisco, CA $117,449.28-$169,648.96 1 day ago Corporate Security Systems Administrator
San Francisco, CA $164,000.00-$246,000.00 4 days ago Senior Cloud System Administrator / Job Req 788838227
Alameda, CA $142,043.20-$213,075.20 1 week ago San Francisco, CA $160,000.00-$230,000.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr