Systems Administrator

In particular, I acknowledge that my personal data may be submitted to BRGs hosting provider, Workday, whose servers are located outside the European Economic Area in the United States of America. *The Privacy Statements can be found at https://www.thinkbrg.com/policies/ Second Sight Solutions (SSS), a subsidiary of BRGs Healthcare Analytics practice (HAP), is one of the firms largest and fastest growing teams. This innovative group is currently looking for talented and dynamic professionals to join us as we continue to grow! SSS supports and advises pharmaceutical manufacturers on how to navigate the challenges and complexities of the 340B program as well as other areas of the healthcare ecosystem. Our team is the established market leader in data and technology solutions for 340B-related issues and we support an impressive client base which includes the largest pharmaceutical manufacturers in the US as well as early-stage biotech companies. Beyond our syndicated solutions, we also integrate and synthesize data to deliver unparalleled analytics and insights into various aspects of the 340B program and the pharmaceutical supply chain. The Systems Administrator position is a critical role within the SSS IT organization and an invaluable resource for the SSS professionals. This position requires a highly motivated problem solver with above average white glove customer service and technical skills. The right candidate will work diligently to support our customer base (aka SSS) in a Mac and Cloud Service supported environment. Key Responsibilities: Assist with the onboarding and offboarding process for MacOS users, including setting up new devices and revoking access when necessary. Respond to customer requests for assistance related to all deployed hardware and software. Deploy, maintain, and troubleshoot MacBooks, both remotely and onsite. Troubleshoot all mobile equipment, including tablets and smartphones. Troubleshoot general MacOS issues and interactions with Microsoft 365, centralized management software (e.g., Jamf, FileVault), and endpoint security software (e.g., Defender). Collaborate with security team to provide continuous monitoring of MacBooks. Assist end users with remediation of security findings. Assist in managing user access across different software systems within 340B practice. Manage standardized workstation software configurations across MacBook devices. Help customers with questions and issues regarding usage of industry standard commercial off the shelf (COTS) software applications. Manage Microsoft Entra ID, including creating and modifying user settings. Work as part of a team, sharing duties with other IT personnel throughout Second Sight Solutions. Work with multiple platforms of technology and drive portions of those technologies. Coordinate project actions with IT Services Manager and System Administrators, vendors and technical representatives, internal and external clients. Administer Help Desk software. Perform regular audits to ensure compliance with IT policies and to identify potential security risks. Manage updates and patches for MacOS and installed software, ensuring minimal disruption to end users. Develop and implement a disaster recovery plan for MacOS devices, including regular backups and data recovery procedures. Communicate across teams and develop Employee Training Research new software and hardware Coordinate IT projects teams, schedule and organize upgrades and maintenance. Support for Mac-based systems, with in-depth knowledge of MacOS, iOS, mobile device support, and technologies. Diagnose and troubleshoot Apple computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Deploy, maintain, and troubleshoot laptops and desktops, both remotely and onsite. Help SSS team members with questions and issues regarding usage of industry standard commercial off the shelf (COTS) software applications (Office 365 tools, Adobe, Intune, etc.). Work with multiple platforms of technology and drive portions of those technologies with an emphasis on Apple technology. Additional tasks may be required as directed by the IT Services Manager. Job Requirements: Minimum 4-6 years of IT experience, working in a similar capacity. VIP customer satisfaction focus. Great customer service and interpersonal skills. Excellent and effective communication skills, including speaking, writing and active listening. Must have a positive, professional attitude. IT Service Management ticketing experience (e.g., Jira) Strong knowledge of technology, hardware and software in a professional services environment (e.g., extensive knowledge of MacOS, desktop and network security issues, software functionality and deployment, as well as Microsoft Office 365). Ability to solve complex problems by gathering facts and applying detailed trouble-shooting techniques. Ability to multitask and prioritize workload along with project assignments. General working knowledge of basic networking (TCP/IP, DNS, Routing, Sub-netting). General working knowledge of anti-virus, backup and remote access technologies. Position will be based in New York, Washington DC, or remote, but IT personnel are required to support clients in all SSS locations globally, including personnel and independent contractors working remotely. IT personnel may be required to travel for short periods of time. Trips will sometimes extend to 5 working days and could on rare occasions extend beyond 5 business days. All travel expenses will be reimbursed. On-call and overtime will be required with this position. Core Support hours for all BRG offices are from 8:00am-7:00pm local. This shift will be between those hours. The candidate should have hands-on experience with device management software such as Jamf. They should be able to deploy, configure, and manage Apple devices at scale, and understand IT security principles and privacy practices, how they apply to Apple environments and familiarity with encryption, two-factor authentication, and secure device management. Experience in managing IT projects, including rollouts of new hardware and software, system upgrades, and migrations. This position requires keen attention to detail. Excellent problem-solving and critical thinking skills. Efficient troubleshooting abilities. Ability to solve complex problems by gathering facts and applying detailed trouble-shooting techniques. Good organization, time management and prioritization. Ability to multitask and prioritize workload along with project assignments. This description indicates the general level and nature of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Preferred: Apple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT), or similar credentials that validate expertise in Apple technologies is highly desirable. CompTIA A+ certification About BRG

BRG combines world-leading academic credentials with world-tested business expertise purpose-built for agility and connectivity, which sets us apartand gets you ahead. At BRG, our top-tier professionals include specialist consultants, industry experts, renowned academics, and leading-edge data scientists. Together, they bring a diversity of proven real-world experience to economics, disputes, and investigations; corporate finance; and performance improvement services that address the most complex challenges for organizations across the globe. Our unique structure nurtures the interdisciplinary relationships that give us the edge, laying the groundwork for more informed insights and more original, incisive thinking from diverse perspectives that, when paired with our global reach and resources, make us uniquely capable to address our clients challenges. We get results because we know how to apply our thinking to your world. At BRG, we dont just show you whats possible. Were built to help you make it happen. BRG is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. #J-18808-Ljbffr