Roark
About the Role
As the OluKai Retail Store Manager, your kuleana (responsibility) is to create a premium and welcoming experience where customers can discover and purchase the perfect OluKai product.
We are seeking an experienced Retail Manager who embodies the OluKai brand and leads with Aloha. You will be responsible for fostering an exceptional in-store experience while overseeing all aspects of store operations. You are someone of high integrity, community-oriented, and able to thrive in the dynamic retail environment.
What You Bring
Performance
Proven ability to manage store financial plans including revenue and expenses
Track record of achieving or exceeding sales goals, KPIs, and profitability metrics
Strong analytical skills to evaluate customer profiles, sales trends, and competitor data to inform product assortment and merchandising decisions
Operations
Experience managing inventory flow and restocking processes
Ability to identify stock gaps and place fill-in orders appropriately
Expertise in back-of-house operations, daily maintenance, and supply needs
Proficiency in POS operations, returns/exchanges, gift card processing, and daily reconciliation
Ensure accurate collection and entry of customer/member information
Visual Merchandising, Brand & Product
Ability to coach and develop a team of product storytellers
Maintain seasonal floor sets and visual merchandising standards
Act as an OluKai brand ambassador at store and community events
Collaborate with Marketing on event content, presentations, and ambassador experiences
Lead and attend all in-store events unless otherwise approved
Team
Experience in hiring, onboarding, and developing retail staff in partnership with HR
Motivate the team to approach each shift with energy and Aloha
Manage scheduling, shift swaps, and break compliance
Handle conflict resolution with professionalism
Conduct performance check-ins aligned with corporate calendars
What We Offer
Employee discount across all Archipelago brands: OluKai, Roark, Melin, and Kaenon
Complimentary annual product from each brand
Flexible work schedule
Snack/beverage reimbursement up to $100
Bonus program eligibility
Team-building events
Medical, dental, and vision insurance
401(k) retirement plan
Skills & Qualifications
Minimum 3 years of retail management experience
BA or BS degree preferred
Availability to work weekends, evenings, and holidays
Self-motivated with strong entrepreneurial drive
Customer-focused mindset with a leadership style rooted in Aloha
Strong communication and adaptability across teams
Creative, positive team player
Benefits & Perks
Generous product gift program and all-brand discounts
Growth opportunities within the Archipelago family: OluKai, Kaenon, Melin, and Roark
Company bonus program
5- and 10-year anniversary gifts, including travel to Hawaii and other destinations
Company-paid life insurance
401(k) with employer match
15 days of PTO plus 1 additional day for each work anniversary
3 floating holidays per year
Work with a talented, passionate team that embraces the ocean lifestyle
Our Commitment
Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce. We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered regardless of race, color, gender identity or expression, religion, national origin, age, disability, marital or veteran status, or any other protected status under applicable law.
If you require accommodation due to disability or assistive technology, please contact us at
hr@arch-cos.com .
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hr@arch-cos.com .
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