Mid America Bank
Customer Service Representative (CSR)
Mid America Bank, Jefferson City, Missouri, United States, 65109
About Us
We are growing and adding to our exceptional team!
Mid America Bank is proud to be a locally owned and operated community bank in Central Missouri. While experiencing tremendous growth year after year, the bank prides itself on remaining responsive enough to serve its customers and being an integral part of our community's and their needs. We also strive to make MAB a great place to work. We offer a work-life balance for all our associates, a focus on learning and development and career advancement opportunities.
Customer Service Representative (CSR) - Jefferson City branch
Hours are flexible and will be scheduled to cover the branch hours listed below.
Branch Lobby Hours Monday-Friday 8:30am-4:30pm Saturday 9:00am-12:00pm
Drive-Up Lobby Hours Monday-Friday 7:30am-6:00pm Saturday 9:00am-12:00pm
Job Summary:
The CSR is primarily responsible for opening new deposit accounts for personal and business customers. The CSR interacts with current and potential customers in a professional and helpful manner and uses their knowledge of the bank's products and services to satisfy customers' needs, while complying with all banking regulations. The CSR resolves customers' account inquiries. The CSR also has the capability to accurately process customers' transactions.
Essential Functions:
Acquire and maintain knowledge of all bank products and services.
Promote the bank's products and services based on customers' needs
Accurately open new personal and business deposit accounts, debit cards, IRAs, and CDs based on customers' needs
Prepare all related new account documentation
Interact with customers in person, on telephone, or through other electronic communications in a friendly, helpful, and patient manner
Answer customers' basic and complex inquiries about their accounts
Develop and maintain relationships with portfolio of customers
Find creative ways to provide customers an exemplary customer service experience
Safely and accurately process customers' transactions such as cashing checks, depositing money, issuing withdrawals, and collecting loan payments as needed
Issue negotiable items such as cashier's checks as needed
Complete customers' special requests as needed
Maintain and balance supply of cash and currency in personal cash drawer as needed
Comply with bank operations and security procedures
Maintain confidentiality of customer and bank operations information
Follow all banking guidelines and regulations
Stay up to date on all banking regulations relevant to your position and for meeting all deadlines of any assigned training
Other duties as assigned by supervisor
Qualifications:
High school diploma or equivalent.
3-5 years of previous experience in customer service, preferably in banking or financial services.
Strong communication and interpersonal skills.
Ability to handle cash and financial transactions with accuracy.
Proficiency in banking software and Microsoft Office Suite.
Knowledge of banking regulations and compliance standards preferred.
Mid America Bank is proud to be a locally owned and operated community bank in Central Missouri. While experiencing tremendous growth year after year, the bank prides itself on remaining responsive enough to serve its customers and being an integral part of our community's and their needs. We also strive to make MAB a great place to work. We offer a work-life balance for all our associates, a focus on learning and development and career advancement opportunities.
Customer Service Representative (CSR) - Jefferson City branch
Hours are flexible and will be scheduled to cover the branch hours listed below.
Branch Lobby Hours Monday-Friday 8:30am-4:30pm Saturday 9:00am-12:00pm
Drive-Up Lobby Hours Monday-Friday 7:30am-6:00pm Saturday 9:00am-12:00pm
Job Summary:
The CSR is primarily responsible for opening new deposit accounts for personal and business customers. The CSR interacts with current and potential customers in a professional and helpful manner and uses their knowledge of the bank's products and services to satisfy customers' needs, while complying with all banking regulations. The CSR resolves customers' account inquiries. The CSR also has the capability to accurately process customers' transactions.
Essential Functions:
Acquire and maintain knowledge of all bank products and services.
Promote the bank's products and services based on customers' needs
Accurately open new personal and business deposit accounts, debit cards, IRAs, and CDs based on customers' needs
Prepare all related new account documentation
Interact with customers in person, on telephone, or through other electronic communications in a friendly, helpful, and patient manner
Answer customers' basic and complex inquiries about their accounts
Develop and maintain relationships with portfolio of customers
Find creative ways to provide customers an exemplary customer service experience
Safely and accurately process customers' transactions such as cashing checks, depositing money, issuing withdrawals, and collecting loan payments as needed
Issue negotiable items such as cashier's checks as needed
Complete customers' special requests as needed
Maintain and balance supply of cash and currency in personal cash drawer as needed
Comply with bank operations and security procedures
Maintain confidentiality of customer and bank operations information
Follow all banking guidelines and regulations
Stay up to date on all banking regulations relevant to your position and for meeting all deadlines of any assigned training
Other duties as assigned by supervisor
Qualifications:
High school diploma or equivalent.
3-5 years of previous experience in customer service, preferably in banking or financial services.
Strong communication and interpersonal skills.
Ability to handle cash and financial transactions with accuracy.
Proficiency in banking software and Microsoft Office Suite.
Knowledge of banking regulations and compliance standards preferred.