Flying Bark Productions
Join to apply for the
Desktop Support Engineer
role at
Flying Bark Productions Join to apply for the
Desktop Support Engineer
role at
Flying Bark Productions Get AI-powered advice on this job and more exclusive features. Flying Bark Productions is a dynamic and innovative animation studio dedicated to pushing the boundaries of character animation and storytelling. We are working on exciting projects such as Avatar: The Last Airbender feature film, Netflix's Ghostbusters animated series and Stranger Things animated series, as well as our production Tales From Outer Suburbia by Shaun Tan.
Location: Los Angeles
Job Type: Full-Time
Department: Information Technology
Reports To: IT Manager / Head of Studio
About the role:
The IT Desktop Support Engineer is a vital member of our technology team, ensuring uninterrupted support for artists, coordinators, and production staff in a high-performance, creative studio environment. This role involves the setup, maintenance, and troubleshooting of workstations, software applications, and core infrastructure systems across Windows, Linux, and Mac platforms. Youll help streamline user onboarding, maintain system health, and participate in ongoing process improvement efforts to support the fast-paced demands of media production workflows.
Key responsibilities of the role include:
Support & Troubleshooting
Provide responsive Level 1 and 2 helpdesk support across Windows and Mac OS environments. Troubleshoot desktop hardware, operating systems, peripherals, network connectivity, and application-level issues. Provide technical assistance for Visual Effects applications including Nuke, Maya, Houdini, After Effects, and Tractor.
System Management & Deployment
Install, configure, and manage desktop systems, maintaining image consistency and reliability across the studio. Apply regular patches, security updates, and configuration changes in line with operational standards. Monitor and maintain system health across both artist workstations and render nodes.
User & Access Management
Manage user onboarding and offboarding processes in accordance with IT policy. Create and manage user accounts using Active Directory, ensuring access permissions are appropriately assigned and documented. Maintain accurate OU structures, user groups, and access policies.
Infrastructure & Network Support
Support networking systems including switch configuration, static IP allocation, VLAN management, DNS and DHCP troubleshooting. Assist with infrastructure maintenance involving storage systems (FreeNAS), backup storage, and render node clusters. Participate in performance monitoring and capacity planning across workstations and supporting infrastructure.
Documentation & Asset Management
Maintain up-to-date asset inventories for all hardware and software resources. Contribute to technical documentation, standard operating procedures, and DevOps internal wikis. Track license usage and ensure compliance with software licensing agreements.
Backup, Security & Operational Support
Coordinate and validate backup routines using Bacula, BareOS, or equivalent tools. Support physical security and studio access control systems. Ensure endpoint systems are correctly tagged, monitored, and maintained for optimal performance and security compliance.
Collaboration & Continuous Improvement
Collaborate with IT and DevOps teams on infrastructure upgrades, testing, and new tool integrations. Identify inefficiencies and proactively recommend and implement system improvements.
Participate in other IT or technical initiatives as needed.
About you:
Professional Experience
24 years of desktop support or helpdesk experience, ideally in a Media, VFX, Animation, or Post-Production environment. Experience supporting Windows, Mac workstations in a production environment. Familiarity with render pipelines or high-throughput computing environments is beneficial.
Education
Degree or diploma in Information Technology, Computer Science, or related field preferred. Industry certifications such as CompTIA A+, Microsoft MCP, RHEL, or CCNA are a plus.
Preferred Skills
Experience with Linux OS such as RHEL, CentOS, Rocky Linux. Familiarity with floating license servers such as FlexLM or RLM. Working knowledge of Layer 2/3 networking including VLANs, subnetting, and basic switch configuration. Basic scripting ability in Bash, PowerShell, CMD, or Python.
Why work with us?
We work on some of the coolest projects in the industry! Check out our website: Flying Bark. We have cake days, a dedicated culture club, and regular studio social events! Love dogs? Youll often see some of our furry companions around the studio. We offer a hybrid working approach, with flexible work-from-home days. Career development is a priority for us, and we provide ongoing training and support opportunities. Our employees rave about our inclusive and welcoming cultureeveryone is celebrated here!
Salary Range: $57,865.60 - $60,000.00
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Animation and Post-production Referrals increase your chances of interviewing at Flying Bark Productions by 2x Sign in to set job alerts for Desktop Support Engineer roles.
Pasadena, CA $61,400.00-$94,070.00 5 days ago Los Angeles, CA $55,600.00-$69,500.00 2 weeks ago Culver City, CA $100,000.00-$110,000.00 2 weeks ago Los Angeles, CA $116,480.00-$158,080.00 14 hours ago Arcadia, CA $120,000.00-$180,000.00 2 days ago Northridge, CA $54,700.00-$122,200.00 5 minutes ago Los Angeles, CA $118,657.43-$130,000.00 2 weeks ago ABC Network Daily Hire Maintenance Engineer
Los Angeles, CA $175,000.00-$250,000.00 9 hours ago Configuration and Infrastructure Network Engineer (CCNA)
Los Angeles, CA $130,000.00-$160,000.00 3 weeks ago Hawthorne, CA $135,000.00-$180,000.00 6 days ago Los Angeles County, CA $118,657.43-$130,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Desktop Support Engineer
role at
Flying Bark Productions Join to apply for the
Desktop Support Engineer
role at
Flying Bark Productions Get AI-powered advice on this job and more exclusive features. Flying Bark Productions is a dynamic and innovative animation studio dedicated to pushing the boundaries of character animation and storytelling. We are working on exciting projects such as Avatar: The Last Airbender feature film, Netflix's Ghostbusters animated series and Stranger Things animated series, as well as our production Tales From Outer Suburbia by Shaun Tan.
Location: Los Angeles
Job Type: Full-Time
Department: Information Technology
Reports To: IT Manager / Head of Studio
About the role:
The IT Desktop Support Engineer is a vital member of our technology team, ensuring uninterrupted support for artists, coordinators, and production staff in a high-performance, creative studio environment. This role involves the setup, maintenance, and troubleshooting of workstations, software applications, and core infrastructure systems across Windows, Linux, and Mac platforms. Youll help streamline user onboarding, maintain system health, and participate in ongoing process improvement efforts to support the fast-paced demands of media production workflows.
Key responsibilities of the role include:
Support & Troubleshooting
Provide responsive Level 1 and 2 helpdesk support across Windows and Mac OS environments. Troubleshoot desktop hardware, operating systems, peripherals, network connectivity, and application-level issues. Provide technical assistance for Visual Effects applications including Nuke, Maya, Houdini, After Effects, and Tractor.
System Management & Deployment
Install, configure, and manage desktop systems, maintaining image consistency and reliability across the studio. Apply regular patches, security updates, and configuration changes in line with operational standards. Monitor and maintain system health across both artist workstations and render nodes.
User & Access Management
Manage user onboarding and offboarding processes in accordance with IT policy. Create and manage user accounts using Active Directory, ensuring access permissions are appropriately assigned and documented. Maintain accurate OU structures, user groups, and access policies.
Infrastructure & Network Support
Support networking systems including switch configuration, static IP allocation, VLAN management, DNS and DHCP troubleshooting. Assist with infrastructure maintenance involving storage systems (FreeNAS), backup storage, and render node clusters. Participate in performance monitoring and capacity planning across workstations and supporting infrastructure.
Documentation & Asset Management
Maintain up-to-date asset inventories for all hardware and software resources. Contribute to technical documentation, standard operating procedures, and DevOps internal wikis. Track license usage and ensure compliance with software licensing agreements.
Backup, Security & Operational Support
Coordinate and validate backup routines using Bacula, BareOS, or equivalent tools. Support physical security and studio access control systems. Ensure endpoint systems are correctly tagged, monitored, and maintained for optimal performance and security compliance.
Collaboration & Continuous Improvement
Collaborate with IT and DevOps teams on infrastructure upgrades, testing, and new tool integrations. Identify inefficiencies and proactively recommend and implement system improvements.
Participate in other IT or technical initiatives as needed.
About you:
Professional Experience
24 years of desktop support or helpdesk experience, ideally in a Media, VFX, Animation, or Post-Production environment. Experience supporting Windows, Mac workstations in a production environment. Familiarity with render pipelines or high-throughput computing environments is beneficial.
Education
Degree or diploma in Information Technology, Computer Science, or related field preferred. Industry certifications such as CompTIA A+, Microsoft MCP, RHEL, or CCNA are a plus.
Preferred Skills
Experience with Linux OS such as RHEL, CentOS, Rocky Linux. Familiarity with floating license servers such as FlexLM or RLM. Working knowledge of Layer 2/3 networking including VLANs, subnetting, and basic switch configuration. Basic scripting ability in Bash, PowerShell, CMD, or Python.
Why work with us?
We work on some of the coolest projects in the industry! Check out our website: Flying Bark. We have cake days, a dedicated culture club, and regular studio social events! Love dogs? Youll often see some of our furry companions around the studio. We offer a hybrid working approach, with flexible work-from-home days. Career development is a priority for us, and we provide ongoing training and support opportunities. Our employees rave about our inclusive and welcoming cultureeveryone is celebrated here!
Salary Range: $57,865.60 - $60,000.00
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Animation and Post-production Referrals increase your chances of interviewing at Flying Bark Productions by 2x Sign in to set job alerts for Desktop Support Engineer roles.
Pasadena, CA $61,400.00-$94,070.00 5 days ago Los Angeles, CA $55,600.00-$69,500.00 2 weeks ago Culver City, CA $100,000.00-$110,000.00 2 weeks ago Los Angeles, CA $116,480.00-$158,080.00 14 hours ago Arcadia, CA $120,000.00-$180,000.00 2 days ago Northridge, CA $54,700.00-$122,200.00 5 minutes ago Los Angeles, CA $118,657.43-$130,000.00 2 weeks ago ABC Network Daily Hire Maintenance Engineer
Los Angeles, CA $175,000.00-$250,000.00 9 hours ago Configuration and Infrastructure Network Engineer (CCNA)
Los Angeles, CA $130,000.00-$160,000.00 3 weeks ago Hawthorne, CA $135,000.00-$180,000.00 6 days ago Los Angeles County, CA $118,657.43-$130,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr