Waymo
Join to apply for the
Product Manager, Rider Support
role at
Waymo Join to apply for the
Product Manager, Rider Support
role at
Waymo Get AI-powered advice on this job and more exclusive features. Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo One, a fully autonomous ride-hailing service, and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over one million rider-only trips, enabled by its experience autonomously driving tens of millions of miles on public roads and tens of billions in simulation across 13+ U.S. states.
Waymo’s Product Management Team is a mission-driven team responsible for writing and enacting first-of-their-kind playbooks to bring fully autonomous driving technology to market. Our team develops simple solutions for complex problems by orchestrating cross-functional efforts to safely drive Waymo’s technology and the products it enables forward. We do this by understanding the customer, the business, and the technology. We are humble about the scope of our work, collaborative in our approach to problem-solving, and ambitious about our vision for the future.
This role follows a hybrid or remote work schedule and reports to a PM Manager.
You Will
Develop a deep understanding of the Rider Support experience Understand the role of each cross-functional team (operations, safety, on-call, regulatory, and legal) in critical and egregious events Develop a clear point of view on goals and prioritization, including success metrics Design operations workflows that enable world class customer service and support
You Have
BS degree in Computer Science degree or related technical degree 5+ years of product management experience at a highly technical, large scale organization Strong bias-to-action, independence, and ability to execute Demonstrated ability to develop a roadmap out of a large, unstructured space Strong written and verbal communication skills
We Prefer
MBA degree and/or consulting experience Technically adjacent skills such as prior engineering or PM on technical product experience Experience working with legal and public policy
The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.
Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
Salary Range
$204,000—$259,000 USD Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management and Marketing Industries Technology, Information and Internet Referrals increase your chances of interviewing at Waymo by 2x Get notified about new Product Manager jobs in
San Francisco, CA . San Bruno, CA $132,000.00-$189,000.00 4 days ago San Francisco, CA $171,000.00-$258,000.00 5 days ago San Francisco, CA $171,000.00-$238,000.00 2 weeks ago San Francisco, CA $81,000.00-$130,000.00 3 weeks ago San Francisco, CA $202,000.00-$277,000.00 2 days ago San Mateo County, CA $175,000.00-$225,000.00 2 weeks ago San Francisco, CA $202,000.00-$277,000.00 2 weeks ago San Francisco, CA $160,000.00-$220,000.00 6 months ago San Francisco, CA $180,000.00-$220,000.00 9 months ago San Francisco, CA $130,000.00-$180,000.00 2 weeks ago Product Manager II, YouTube Commerce Platform
San Bruno, CA $156,000.00-$229,000.00 6 days ago San Francisco, CA $161,000.00-$179,000.00 4 weeks ago San Francisco, CA $147,000.00-$259,000.00 5 days ago San Bruno, CA $156,000.00-$229,000.00 2 weeks ago San Francisco, CA $204,000.00-$259,000.00 5 days ago San Francisco, CA $147,000.00-$259,000.00 2 weeks ago San Francisco, CA $160,000.00-$215,000.00 1 month ago San Francisco, CA $121,000.00-$214,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Product Manager, Rider Support
role at
Waymo Join to apply for the
Product Manager, Rider Support
role at
Waymo Get AI-powered advice on this job and more exclusive features. Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo One, a fully autonomous ride-hailing service, and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over one million rider-only trips, enabled by its experience autonomously driving tens of millions of miles on public roads and tens of billions in simulation across 13+ U.S. states.
Waymo’s Product Management Team is a mission-driven team responsible for writing and enacting first-of-their-kind playbooks to bring fully autonomous driving technology to market. Our team develops simple solutions for complex problems by orchestrating cross-functional efforts to safely drive Waymo’s technology and the products it enables forward. We do this by understanding the customer, the business, and the technology. We are humble about the scope of our work, collaborative in our approach to problem-solving, and ambitious about our vision for the future.
This role follows a hybrid or remote work schedule and reports to a PM Manager.
You Will
Develop a deep understanding of the Rider Support experience Understand the role of each cross-functional team (operations, safety, on-call, regulatory, and legal) in critical and egregious events Develop a clear point of view on goals and prioritization, including success metrics Design operations workflows that enable world class customer service and support
You Have
BS degree in Computer Science degree or related technical degree 5+ years of product management experience at a highly technical, large scale organization Strong bias-to-action, independence, and ability to execute Demonstrated ability to develop a roadmap out of a large, unstructured space Strong written and verbal communication skills
We Prefer
MBA degree and/or consulting experience Technically adjacent skills such as prior engineering or PM on technical product experience Experience working with legal and public policy
The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.
Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
Salary Range
$204,000—$259,000 USD Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management and Marketing Industries Technology, Information and Internet Referrals increase your chances of interviewing at Waymo by 2x Get notified about new Product Manager jobs in
San Francisco, CA . San Bruno, CA $132,000.00-$189,000.00 4 days ago San Francisco, CA $171,000.00-$258,000.00 5 days ago San Francisco, CA $171,000.00-$238,000.00 2 weeks ago San Francisco, CA $81,000.00-$130,000.00 3 weeks ago San Francisco, CA $202,000.00-$277,000.00 2 days ago San Mateo County, CA $175,000.00-$225,000.00 2 weeks ago San Francisco, CA $202,000.00-$277,000.00 2 weeks ago San Francisco, CA $160,000.00-$220,000.00 6 months ago San Francisco, CA $180,000.00-$220,000.00 9 months ago San Francisco, CA $130,000.00-$180,000.00 2 weeks ago Product Manager II, YouTube Commerce Platform
San Bruno, CA $156,000.00-$229,000.00 6 days ago San Francisco, CA $161,000.00-$179,000.00 4 weeks ago San Francisco, CA $147,000.00-$259,000.00 5 days ago San Bruno, CA $156,000.00-$229,000.00 2 weeks ago San Francisco, CA $204,000.00-$259,000.00 5 days ago San Francisco, CA $147,000.00-$259,000.00 2 weeks ago San Francisco, CA $160,000.00-$215,000.00 1 month ago San Francisco, CA $121,000.00-$214,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr