Philip Morris International
Manager, Crisis & Issues Mngmt
Philip Morris International, Stamford, Connecticut, United States, 06925
Join to apply for the
Manager, Crisis & Issues Mngmt
role at
Philip Morris International 4 days ago Be among the first 25 applicants Join to apply for the
Manager, Crisis & Issues Mngmt
role at
Philip Morris International Be a part of a revolutionary change!
At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.
In a rapidly shifting environment, where public expectations of business are higher than ever, it is essential that PMI U.S. shows up with clarity, credibility and commitment.
As PMI U.S. continues to lead the industry toward a smoke-free future, the Manager, Crisis & Issues Management will play a critical role in protecting and enhancing the company’s reputation. This role is responsible for identifying, assessing, and managing reputational risks across the business—ensuring that PMI is prepared to respond swiftly and strategically to emerging issues, crises, and high-stakes developments.
The ideal candidate will bring a proactive mindset, strong judgment, and the ability to navigate complex, fast-moving situations with clarity and confidence.
Your ‘day To Day’
Lead the development and maintenance of crisis communication protocols and playbooks Coordinate cross-functional response teams during high-risk or crisis situations Serve as a key communications advisor during incidents, ensuring timely, accurate, and aligned messaging Monitor the external environment for emerging issues that could impact PMI’s reputation or operations Flag misinformation across media and public platforms and execute rapid responses to correct the record or add clarity Develop and implement mitigation strategies in collaboration with Legal, Regulatory Affairs, and other internal stakeholders Maintain an issues tracker and provide regular updates to senior leadership Draft holding statements, Q&As, and internal briefings for sensitive topics Ensure consistency of messaging across all channels and spokespeople Conduct media and crisis simulation trainings for executives and key teams Support business continuity planning from a communications perspective Partner with the U.S. Press Office, Government Affairs, and Scientific Engagement to align on external positioning Serve as a liaison to external agencies and consultants during crisis events
Who We’re Looking For
6–8+ years of experience in crisis communications, corporate affairs, or public affairs Proven experience managing high-stakes issues and crisis response Strong writing, editing, and strategic thinking skills Ability to work under pressure and manage multiple priorities Experience working with cross-functional teams and senior leadership Bachelor’s degree in Communications, Public Affairs, Journalism, or related field (Master’s preferred)
Annual Base Salary Range: $140,250-$187,000
What We Offer
We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more! We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong. Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. Take pride in delivering our promise to society: To improve the lives of millions of smokers.
PMI is an Equal Opportunity Employer.
PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.
PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI’s affiliates first entered the U.S. market following the company’s acquisition of Swedish Match in late 2022. Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the
IQOS
and
ZYN
brands. The U.S. Food and Drug Administration has authorized versions of PMI’s
IQOS
electronically heated tobacco devices and Swedish Match’s General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.
13483 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Consulting, Information Technology, and Sales Industries Manufacturing Referrals increase your chances of interviewing at Philip Morris International by 2x Sign in to set job alerts for “Crisis Manager” roles.
Case Manager, Crisis Stabilization (Sept 2025 Start Date)
Case Manager, Crisis Stabilization (Sept 2025 Start Date)
Case Manager, Crisis Stabilization (Sept 2025 Start Date)
Huntington, NY $40,000.00-$45,000.00 1 month ago Stamford, CT $90,000.00-$100,000.00 1 week ago Care Manager, Critical Time Intervention
Tarrytown, NY $52,000.00-$63,000.00 2 months ago Director of Healthcare Coalition Operations, Bureau of Healthcare and Community Readiness
Drug-Checking Program Manager, Bureau of Alcohol and Drug Use Prevention, Care and Treatment
Greenwich, CT $90,000.00-$130,000.00 2 weeks ago Identity and Access Management IAM Business Analyst
White Plains, NY $40.00-$50.00 2 weeks ago Englewood Cliffs, NJ $38.00-$43.00 5 days ago Hawthorne, NY $88,500.00-$98,000.00 1 week ago Business Analyst With Workers Compensation Claims - Hybrid
Englewood Cliffs, NJ $80,000.00-$120,000.00 14 hours ago Stamford, CT $73,200.00-$117,200.00 15 hours ago Norwalk, CT $85,000.00-$100,000.00 1 week ago Stamford, CT $110,000.00-$130,000.00 1 week ago Stamford, CT $73,200.00-$117,200.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Manager, Crisis & Issues Mngmt
role at
Philip Morris International 4 days ago Be among the first 25 applicants Join to apply for the
Manager, Crisis & Issues Mngmt
role at
Philip Morris International Be a part of a revolutionary change!
At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.
In a rapidly shifting environment, where public expectations of business are higher than ever, it is essential that PMI U.S. shows up with clarity, credibility and commitment.
As PMI U.S. continues to lead the industry toward a smoke-free future, the Manager, Crisis & Issues Management will play a critical role in protecting and enhancing the company’s reputation. This role is responsible for identifying, assessing, and managing reputational risks across the business—ensuring that PMI is prepared to respond swiftly and strategically to emerging issues, crises, and high-stakes developments.
The ideal candidate will bring a proactive mindset, strong judgment, and the ability to navigate complex, fast-moving situations with clarity and confidence.
Your ‘day To Day’
Lead the development and maintenance of crisis communication protocols and playbooks Coordinate cross-functional response teams during high-risk or crisis situations Serve as a key communications advisor during incidents, ensuring timely, accurate, and aligned messaging Monitor the external environment for emerging issues that could impact PMI’s reputation or operations Flag misinformation across media and public platforms and execute rapid responses to correct the record or add clarity Develop and implement mitigation strategies in collaboration with Legal, Regulatory Affairs, and other internal stakeholders Maintain an issues tracker and provide regular updates to senior leadership Draft holding statements, Q&As, and internal briefings for sensitive topics Ensure consistency of messaging across all channels and spokespeople Conduct media and crisis simulation trainings for executives and key teams Support business continuity planning from a communications perspective Partner with the U.S. Press Office, Government Affairs, and Scientific Engagement to align on external positioning Serve as a liaison to external agencies and consultants during crisis events
Who We’re Looking For
6–8+ years of experience in crisis communications, corporate affairs, or public affairs Proven experience managing high-stakes issues and crisis response Strong writing, editing, and strategic thinking skills Ability to work under pressure and manage multiple priorities Experience working with cross-functional teams and senior leadership Bachelor’s degree in Communications, Public Affairs, Journalism, or related field (Master’s preferred)
Annual Base Salary Range: $140,250-$187,000
What We Offer
We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more! We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong. Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. Take pride in delivering our promise to society: To improve the lives of millions of smokers.
PMI is an Equal Opportunity Employer.
PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.
PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI’s affiliates first entered the U.S. market following the company’s acquisition of Swedish Match in late 2022. Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the
IQOS
and
ZYN
brands. The U.S. Food and Drug Administration has authorized versions of PMI’s
IQOS
electronically heated tobacco devices and Swedish Match’s General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.
13483 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Consulting, Information Technology, and Sales Industries Manufacturing Referrals increase your chances of interviewing at Philip Morris International by 2x Sign in to set job alerts for “Crisis Manager” roles.
Case Manager, Crisis Stabilization (Sept 2025 Start Date)
Case Manager, Crisis Stabilization (Sept 2025 Start Date)
Case Manager, Crisis Stabilization (Sept 2025 Start Date)
Huntington, NY $40,000.00-$45,000.00 1 month ago Stamford, CT $90,000.00-$100,000.00 1 week ago Care Manager, Critical Time Intervention
Tarrytown, NY $52,000.00-$63,000.00 2 months ago Director of Healthcare Coalition Operations, Bureau of Healthcare and Community Readiness
Drug-Checking Program Manager, Bureau of Alcohol and Drug Use Prevention, Care and Treatment
Greenwich, CT $90,000.00-$130,000.00 2 weeks ago Identity and Access Management IAM Business Analyst
White Plains, NY $40.00-$50.00 2 weeks ago Englewood Cliffs, NJ $38.00-$43.00 5 days ago Hawthorne, NY $88,500.00-$98,000.00 1 week ago Business Analyst With Workers Compensation Claims - Hybrid
Englewood Cliffs, NJ $80,000.00-$120,000.00 14 hours ago Stamford, CT $73,200.00-$117,200.00 15 hours ago Norwalk, CT $85,000.00-$100,000.00 1 week ago Stamford, CT $110,000.00-$130,000.00 1 week ago Stamford, CT $73,200.00-$117,200.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr