System Analyst (IT Systems Delivery Projects)

Summary of the Role: The Systems Analyst serves as the critical interface, bridging the gap between complex business requirements and robust technical solutions within systems delivery projects. Reporting to the Project Manager, the Systems Analyst will collaborate closely with business stakeholders and project team to understand their needs, then meticulously translates them into detailed system requirements, functional specifications, and crucial non-functional requirements such as performance, security, and scalability. Key Responsibilities: Responsible for creating comprehensive project documentation, including Systems Requirements documents, Technical Specification documents, User stories, and Process flows, all designed to effectively communicate project requirements to development teams. Facilitate seamless communication among business users, technical teams, and project managers, adeptly resolving any ambiguities that may arise. Collaborate closely on Solution Design, and conduct business-technical alignment. Participate in troubleshooting efforts, ensuring smooth execution and minimal disruption to operations. Actively contribute in technical-related discussions with development teams. Actively support User Acceptance Testing (UAT) to ensure delivered software precisely aligns with defined requirements. Involve and contribute to change management and broader project administration. Analyze the technical impact of proposed changes on existing systems/solutions, documenting revised specifications, and contributing to project planning, and risk identification for system-related aspects. Requirements: Candidate must be a Singapore Citizen . Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field. Minimum of 3 years of demonstrable experience as a Systems Analyst in IT systems delivery projects. Knowledge and experience in the following technological areas will be advantageous: - J2EE-based solution & development for WebSphere/Weblogic Application Servers and Oracle/MSSQL Database Servers. - .NET based application development, including thick client C# application development. - Understanding of event-based architecture and microservices. - CI/CD practices and tools. - Domain Knowledge in National ID Cards, E-Passports, Biometrics, Smart Cards, Immigration Clearance Gates. Proven experience working on enterprise-level projects with complex business processes and integrated systems. Ability to conduct technical assessments, analyze system architectures, and translate business needs into technical specifications. Ability to work independently and as part of a highly collaborative team in a fast-paced, dynamic environment. Ability to work under a tight timeline, in a complex customer environment, preferably in mission-critical, 24/7 environments with significant customer-facing responsibilities. Strong analytical and problem-solving abilities with keen attention to detail. Strong understanding of Software Development Life Cycle (SDLC) and various methodologies Strong communication (written and verbal), presentation and interpersonal skills Relevant certifications such as Agile SCRUM Master/Product Owner is advantageous. Proactive, self-motivated, and results-oriented with a strong sense of ownership. Need to be always prepared to be physically present during critical incidents at customer sites. Thrive in dynamic and sometimes unpredictable environments and facilities, where conditions may vary significantly from a traditional office setting.

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