#twiceasnice Recruiting
Technical Support Manager, Enterprise Applications (exp. req.)
#twiceasnice Recruiting, Washington, District of Columbia, us, 20022
Technical Support Manager, Enterprise Applications (exp. req.)
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Technical Support Manager, Enterprise Applications (exp. req.)
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#twiceasnice Recruiting Technical Support Manager, Enterprise Applications (exp. req.)
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Technical Support Manager, Enterprise Applications (exp. req.)
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#twiceasnice Recruiting Get AI-powered advice on this job and more exclusive features. #twiceasnice Recruiting provided pay range
This range is provided by #twiceasnice Recruiting. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$90,000.00/yr - $150,000.00/yr Direct message the job poster from #twiceasnice Recruiting Technical Support Manager, Enterprise Applications Location: Washington, DC Job Type: Full-Time | Hybrid (in office 2x/week) Typical Hours: Monday-Friday Start Date: ASAP Sponsorship is not available Relocation assistance available Technical Support Manager, Enterprise Applications Description Our client, an enterprise application provider is looking for a Technical Support Manager to join their team in Washington, DC. In this role, youll lead a support team of a finance and revenue operations platform used by companies across the globe to help them implement innovative automated tools and workflows. You'll combine hands-on ticket resolution with strategic process improvement. The ideal candidate has a strong technical background, thrives in customer-facing scenarios, and is motivated to build scalable systems that improve client satisfaction. This is a great opportunity to grow into a leadership role within a fast-growing company that values innovation and customer satisfaction. Technical Support Manager, Enterprise Applications Responsibilities Manage a technical support team ensuring timely, quality resolution of client issues Oversee support operations including ticket triage, escalation, and documentation Collaborate with Product and Engineering to resolve complex bugs and data issues Define and track KPIs like CSAT, first response time, and resolution time Maintain and improve support documentation and self-service resources Act as point of escalation for critical client issues and high-severity incidents Coach and mentor team members, fostering accountability and growth Work cross-functionally to enhance tools, workflows, and client communication Technical Support Manager, Enterprise Applications Qualifications 3+ years of technical support experience in SaaS or enterprise applications required Experience with web-based platforms, APIs, and data integration required Customer-facing experience and ability to de-escalate high-stress situations required Proficiency with ticketing and support tools required Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Software Development Referrals increase your chances of interviewing at #twiceasnice Recruiting by 2x Inferred from the description for this job
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Join to apply for the
Technical Support Manager, Enterprise Applications (exp. req.)
role at
#twiceasnice Recruiting Technical Support Manager, Enterprise Applications (exp. req.)
4 days ago Be among the first 25 applicants Join to apply for the
Technical Support Manager, Enterprise Applications (exp. req.)
role at
#twiceasnice Recruiting Get AI-powered advice on this job and more exclusive features. #twiceasnice Recruiting provided pay range
This range is provided by #twiceasnice Recruiting. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$90,000.00/yr - $150,000.00/yr Direct message the job poster from #twiceasnice Recruiting Technical Support Manager, Enterprise Applications Location: Washington, DC Job Type: Full-Time | Hybrid (in office 2x/week) Typical Hours: Monday-Friday Start Date: ASAP Sponsorship is not available Relocation assistance available Technical Support Manager, Enterprise Applications Description Our client, an enterprise application provider is looking for a Technical Support Manager to join their team in Washington, DC. In this role, youll lead a support team of a finance and revenue operations platform used by companies across the globe to help them implement innovative automated tools and workflows. You'll combine hands-on ticket resolution with strategic process improvement. The ideal candidate has a strong technical background, thrives in customer-facing scenarios, and is motivated to build scalable systems that improve client satisfaction. This is a great opportunity to grow into a leadership role within a fast-growing company that values innovation and customer satisfaction. Technical Support Manager, Enterprise Applications Responsibilities Manage a technical support team ensuring timely, quality resolution of client issues Oversee support operations including ticket triage, escalation, and documentation Collaborate with Product and Engineering to resolve complex bugs and data issues Define and track KPIs like CSAT, first response time, and resolution time Maintain and improve support documentation and self-service resources Act as point of escalation for critical client issues and high-severity incidents Coach and mentor team members, fostering accountability and growth Work cross-functionally to enhance tools, workflows, and client communication Technical Support Manager, Enterprise Applications Qualifications 3+ years of technical support experience in SaaS or enterprise applications required Experience with web-based platforms, APIs, and data integration required Customer-facing experience and ability to de-escalate high-stress situations required Proficiency with ticketing and support tools required Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Software Development Referrals increase your chances of interviewing at #twiceasnice Recruiting by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for Technical Support Manager roles.
Bethesda, MD $85,000.00-$105,000.00 5 months ago Washington, DC $100,000.00-$150,000.00 1 week ago Tier II Helpdesk Lead Central Area Business (CAB) Manager for Tech Control
Columbia, MD $75,000.00-$85,000.00 1 week ago Boston, VA $140,000.00-$160,000.00 11 hours ago Sr. Technical Support Engineer, US Government, Prisma Access (2pm to 11pm Central Time - Late Shift)
Washington DC-Baltimore Area $55,000.00-$70,000.00 1 week ago Senior Manager, Data Center Operations - (VA1) (1697)
Sr. Technical Support Engineer, US Government, Strata (2pm to 11pm Central Time - Late Shift)
Information Technology- Manager - Full Time First Shift
McLean, VA $81,000.00-$149,900.00 1 week ago Desktop Support Services End User Manager
eDiscovery and Practice Support Technical Supervisor
Washington, DC $99,000.00-$138,000.00 1 week ago Washington DC-Baltimore Area $129,812.69-$214,473.16 4 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr