Chubb
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Premium Reconciliation Consultant
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Chubb . Get AI-powered advice on this job and more exclusive features. Job Description
In partnership with our outside vendor, BPO, this position will be responsible for premium reconciliation, discrepancies, and monitoring policies’ financial status. Job Summary
The Premium Reconciliation Consultant is expected to perform and prioritize billing and/or premium functions, executing tasks and responsibilities while building and maintaining positive relationships with internal and external clients. This role involves direct ownership of a block of business related to premium management, supporting our largest and most complex client portfolios. Strong analytical skills, relationship management, communication, judgment, organizational skills, and problem resolution are essential to meet our clients' diverse needs. Responsibilities
Manage a block of policies and National Accounts from a premium accounting and billing perspective, including select full Broker blocks of business. Collaborate with BPO to ensure the accuracy of premium payments and applications. Conduct premium payment audits to identify incorrect or missing payments. Communicate policy financial status to internal and external partners. Handle past due management, billing discrepancies, and error templates, including lapsing, payment collections, and member detachment. Coordinate with internal departments such as client services and underwriting to resolve billing issues and communicate findings effectively. Partner with client finance representatives on billing and remittance challenges and overdue invoices. Manage suspense, unapplied premiums, and reconciliation for assigned blocks. Build and maintain positive relationships with clients and internal teams. Attend implementation calls as a Subject Matter Expert (SME) on billing processes. Support clients in transitioning members to direct billing when employment ends. Provide necessary premium reports and resolve Salesforce issues for inforce customers. Participate in account reviews and audits, developing action plans for issues and opportunities. Support team goals and KPIs. Keep process maps and documentation current, creating new documentation as needed. Perform testing for new processes or systems to minimize impact on clients and team. Perform other duties as assigned. Competencies
Relationship Builder Problem Solving Continuous Learning Initiative Adaptability Results Orientation Values Orientation Detail Oriented Creativity Skills
Excellent communication and customer service skills Strong analytical and problem-solving skills Ability to manage work across multiple functions and locations Build trust-based relationships Identify issues and escalation paths Personal initiative and accountability Sound judgment and organizational skills Ability to multi-task in a fast-paced environment Prioritize multiple tasks effectively Qualifications
4-year college degree or equivalent experience Experience in group insurance premium/billing; 4+ years preferred At least 3 years of customer-facing experience with brokers and employers Proficient in MS Office Suite About Us & Benefits
Chubb offers comprehensive benefits including health, dental, tuition reimbursement, 401(k), disability, life insurance, and referral bonuses. Combined Insurance, a Chubb company, has over 100 years of experience and a strong financial rating. Chubb operates globally and provides a wide range of insurance products. Additional Information
Seniority level: Mid-Senior level Employment type: Full-time Job functions include Consulting, IT, and Sales within the Insurance industry. This job posting is active.
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Premium Reconciliation Consultant
role at
Chubb . Get AI-powered advice on this job and more exclusive features. Job Description
In partnership with our outside vendor, BPO, this position will be responsible for premium reconciliation, discrepancies, and monitoring policies’ financial status. Job Summary
The Premium Reconciliation Consultant is expected to perform and prioritize billing and/or premium functions, executing tasks and responsibilities while building and maintaining positive relationships with internal and external clients. This role involves direct ownership of a block of business related to premium management, supporting our largest and most complex client portfolios. Strong analytical skills, relationship management, communication, judgment, organizational skills, and problem resolution are essential to meet our clients' diverse needs. Responsibilities
Manage a block of policies and National Accounts from a premium accounting and billing perspective, including select full Broker blocks of business. Collaborate with BPO to ensure the accuracy of premium payments and applications. Conduct premium payment audits to identify incorrect or missing payments. Communicate policy financial status to internal and external partners. Handle past due management, billing discrepancies, and error templates, including lapsing, payment collections, and member detachment. Coordinate with internal departments such as client services and underwriting to resolve billing issues and communicate findings effectively. Partner with client finance representatives on billing and remittance challenges and overdue invoices. Manage suspense, unapplied premiums, and reconciliation for assigned blocks. Build and maintain positive relationships with clients and internal teams. Attend implementation calls as a Subject Matter Expert (SME) on billing processes. Support clients in transitioning members to direct billing when employment ends. Provide necessary premium reports and resolve Salesforce issues for inforce customers. Participate in account reviews and audits, developing action plans for issues and opportunities. Support team goals and KPIs. Keep process maps and documentation current, creating new documentation as needed. Perform testing for new processes or systems to minimize impact on clients and team. Perform other duties as assigned. Competencies
Relationship Builder Problem Solving Continuous Learning Initiative Adaptability Results Orientation Values Orientation Detail Oriented Creativity Skills
Excellent communication and customer service skills Strong analytical and problem-solving skills Ability to manage work across multiple functions and locations Build trust-based relationships Identify issues and escalation paths Personal initiative and accountability Sound judgment and organizational skills Ability to multi-task in a fast-paced environment Prioritize multiple tasks effectively Qualifications
4-year college degree or equivalent experience Experience in group insurance premium/billing; 4+ years preferred At least 3 years of customer-facing experience with brokers and employers Proficient in MS Office Suite About Us & Benefits
Chubb offers comprehensive benefits including health, dental, tuition reimbursement, 401(k), disability, life insurance, and referral bonuses. Combined Insurance, a Chubb company, has over 100 years of experience and a strong financial rating. Chubb operates globally and provides a wide range of insurance products. Additional Information
Seniority level: Mid-Senior level Employment type: Full-time Job functions include Consulting, IT, and Sales within the Insurance industry. This job posting is active.
#J-18808-Ljbffr