Collective Health
Client Success Enablement Specialist
Collective Health, San Francisco, California, United States, 94199
Join to apply for the
Client Success Enablement Specialist
role at
Collective Health Join to apply for the
Client Success Enablement Specialist
role at
Collective Health At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
The Client Success Enablement team is crucial for achieving the highest level of client experience, revenue growth, and operational efficiency. This proactive team focuses on streamlining processes, optimizing workflows, and improving the overall client, channel, and partner journey. Our aim is to provide outstanding service to the Commercial team through training, content management, process, and support.
The Client Success Enablement Specialist is responsible for supporting strategic Client Success Enablement projects, spanning from content management, training, process improvement, and proposal development. This role involves collaborating closely with cross-functional teams to ensure seamless processes and effective communication.
What You'll Do
Support creation of standardized processes, protocols, and documentation for the Commercial team to ensure excellent client, channel, and partner experiences. Support creation of training materials, resources, and a knowledge base to standardize Commercial team processes. Support the implementation of strategies to drive revenue growth, including proposal response and developing resources for partnership engagement. Support cross-functional process improvement efforts to enhance the Commercial team's efficiency and efficacy. Escalate process improvement needs to your leadership. Support cross-functional projects to improve commercial content, processes and systems. Track key performance metrics to assess the effectiveness of enablement initiatives. Collaborate with stakeholders across the Commercial organization to understand their needs and provide support. Define, document, and optimize commercial processes and workflows for efficiency and effectiveness.
To Be Successful In This Role, You'll Need
1 to 3 years of experience in a related field Experience managing complex processes and projects, in a matrixed environment Experience working in a Client Success, Sales, Marketing, and/or Partnerships function Ability to make progress and recommendations with incomplete information Strong conceptual and problem solving abilities that enable end-to-end process improvements Experience training teams and managing knowledge management content Experience creating documentation and improving workflows Excellent verbal, written and interpersonal communication skills Bachelor's degree or equivalent experience in a relevant field Excellent verbal, written and interpersonal communication skills To be process oriented and have experience building and improving processes To be self-motivated, intellectually curious, and take ownership for everything you do To pay extreme attention to detail To think critically and are willing to question the status quo in a constructive and thoughtful manner To possess a passion for Collective Health’s mission to transform the health insurance experience for employers and their employees
Pay Transparency Statement
This is a hybrid position based out of one of our offices: San Francisco, CA, Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office two days per week.
The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.
San Francisco, CA Pay Range
$82,000—$103,000 USD
Lehi, UT Pay Range
$66,000—$82,400 USD
Plano, TX Pay Range
$72,000—$90,000 USD
Why Join Us?
Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.
Privacy Notice
For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at Collective Health by 2x Get notified about new Customer Success Specialist jobs in
San Francisco, CA . United States $80,000.00-$110,000.00 10 hours ago San Francisco, CA $22.00-$23.00 23 hours ago San Francisco, CA $50,000.00-$120,000.00 10 months ago San Francisco, CA $120,000.00-$140,000.00 6 days ago San Francisco, CA $65,000.00-$90,000.00 4 days ago San Francisco, CA $120,000.00-$160,000.00 1 month ago San Francisco, CA $90,000.00-$110,000.00 1 month ago San Francisco, CA $95,000.00-$152,000.00 1 day ago San Francisco, CA $22.00-$23.00 2 weeks ago San Francisco, CA $90,000.00-$120,000.00 3 weeks ago San Francisco, CA $22.00-$23.00 3 weeks ago Enterprise Customer Success Manager, AMER
San Francisco, CA $90,000.00-$110,000.00 4 days ago San Francisco, CA $62,000.00-$120,000.00 2 weeks ago Customer Success Specialist (Full-Time/Intern)
San Francisco, CA $100,000.00-$160,000.00 3 months ago Oakland, CA $75,000.00-$95,000.00 1 day ago San Francisco, CA $60,000.00-$90,000.00 4 weeks ago Customer Success Manager (Social, Remote)
San Francisco, CA $75,000.00-$85,000.00 1 month ago Technical Customer Success Manager - San Francisco based
San Francisco, CA $140,000.00-$170,000.00 3 weeks ago Client Partner Associate (Customer Success)
Redwood City, CA $75,000.00-$75,000.00 3 weeks ago Customer Success Manager- US/Canada (Remote)
Customer Success Manager - India (Remote)
San Francisco, CA $100,000.00-$200,000.00 5 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Client Success Enablement Specialist
role at
Collective Health Join to apply for the
Client Success Enablement Specialist
role at
Collective Health At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
The Client Success Enablement team is crucial for achieving the highest level of client experience, revenue growth, and operational efficiency. This proactive team focuses on streamlining processes, optimizing workflows, and improving the overall client, channel, and partner journey. Our aim is to provide outstanding service to the Commercial team through training, content management, process, and support.
The Client Success Enablement Specialist is responsible for supporting strategic Client Success Enablement projects, spanning from content management, training, process improvement, and proposal development. This role involves collaborating closely with cross-functional teams to ensure seamless processes and effective communication.
What You'll Do
Support creation of standardized processes, protocols, and documentation for the Commercial team to ensure excellent client, channel, and partner experiences. Support creation of training materials, resources, and a knowledge base to standardize Commercial team processes. Support the implementation of strategies to drive revenue growth, including proposal response and developing resources for partnership engagement. Support cross-functional process improvement efforts to enhance the Commercial team's efficiency and efficacy. Escalate process improvement needs to your leadership. Support cross-functional projects to improve commercial content, processes and systems. Track key performance metrics to assess the effectiveness of enablement initiatives. Collaborate with stakeholders across the Commercial organization to understand their needs and provide support. Define, document, and optimize commercial processes and workflows for efficiency and effectiveness.
To Be Successful In This Role, You'll Need
1 to 3 years of experience in a related field Experience managing complex processes and projects, in a matrixed environment Experience working in a Client Success, Sales, Marketing, and/or Partnerships function Ability to make progress and recommendations with incomplete information Strong conceptual and problem solving abilities that enable end-to-end process improvements Experience training teams and managing knowledge management content Experience creating documentation and improving workflows Excellent verbal, written and interpersonal communication skills Bachelor's degree or equivalent experience in a relevant field Excellent verbal, written and interpersonal communication skills To be process oriented and have experience building and improving processes To be self-motivated, intellectually curious, and take ownership for everything you do To pay extreme attention to detail To think critically and are willing to question the status quo in a constructive and thoughtful manner To possess a passion for Collective Health’s mission to transform the health insurance experience for employers and their employees
Pay Transparency Statement
This is a hybrid position based out of one of our offices: San Francisco, CA, Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office two days per week.
The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.
San Francisco, CA Pay Range
$82,000—$103,000 USD
Lehi, UT Pay Range
$66,000—$82,400 USD
Plano, TX Pay Range
$72,000—$90,000 USD
Why Join Us?
Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.
Privacy Notice
For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at Collective Health by 2x Get notified about new Customer Success Specialist jobs in
San Francisco, CA . United States $80,000.00-$110,000.00 10 hours ago San Francisco, CA $22.00-$23.00 23 hours ago San Francisco, CA $50,000.00-$120,000.00 10 months ago San Francisco, CA $120,000.00-$140,000.00 6 days ago San Francisco, CA $65,000.00-$90,000.00 4 days ago San Francisco, CA $120,000.00-$160,000.00 1 month ago San Francisco, CA $90,000.00-$110,000.00 1 month ago San Francisco, CA $95,000.00-$152,000.00 1 day ago San Francisco, CA $22.00-$23.00 2 weeks ago San Francisco, CA $90,000.00-$120,000.00 3 weeks ago San Francisco, CA $22.00-$23.00 3 weeks ago Enterprise Customer Success Manager, AMER
San Francisco, CA $90,000.00-$110,000.00 4 days ago San Francisco, CA $62,000.00-$120,000.00 2 weeks ago Customer Success Specialist (Full-Time/Intern)
San Francisco, CA $100,000.00-$160,000.00 3 months ago Oakland, CA $75,000.00-$95,000.00 1 day ago San Francisco, CA $60,000.00-$90,000.00 4 weeks ago Customer Success Manager (Social, Remote)
San Francisco, CA $75,000.00-$85,000.00 1 month ago Technical Customer Success Manager - San Francisco based
San Francisco, CA $140,000.00-$170,000.00 3 weeks ago Client Partner Associate (Customer Success)
Redwood City, CA $75,000.00-$75,000.00 3 weeks ago Customer Success Manager- US/Canada (Remote)
Customer Success Manager - India (Remote)
San Francisco, CA $100,000.00-$200,000.00 5 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr