Tata Consultancy Services
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ITSM / ITOM Architect
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Tata Consultancy Services . Must Have Technical/Functional Skills: ITOM: Experience in multiple End-to-End implementations of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration). CMDB Management: Experience with CMDB design, architecture, and implementations with a good understanding of ServiceNow CMDB model and extensions. Hands-on development: creation, configuration, and customization of patterns, Discovery Schedules, probes, sensors, and Event rules. ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow. Integration: Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems. Familiarity with scripting technologies such as JavaScript, PowerShell, Perl, WMI, SSH, Python, XPath, SNMP. App Engine: Expertise in custom module implementations. Experience with Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, and custom scripting. Identifying opportunities for process automation and optimization using advanced ServiceNow features. Preferred: ServiceNow certifications and CTAs. Roles & Responsibilities include requirements gathering, solution design, implementation, reporting & dashboards, knowledge sharing, mentorship, pre-sales support, and solutioning. Benefits include medical coverage, family support, insurance options, professional growth, time off, and legal/financial assistance. Salary Range: $150,000-$220,000 per year. Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Design, Art/Creative, and Information Technology. Industries: IT Services and IT Consulting.
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ITSM / ITOM Architect
role at
Tata Consultancy Services . Must Have Technical/Functional Skills: ITOM: Experience in multiple End-to-End implementations of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration). CMDB Management: Experience with CMDB design, architecture, and implementations with a good understanding of ServiceNow CMDB model and extensions. Hands-on development: creation, configuration, and customization of patterns, Discovery Schedules, probes, sensors, and Event rules. ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow. Integration: Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems. Familiarity with scripting technologies such as JavaScript, PowerShell, Perl, WMI, SSH, Python, XPath, SNMP. App Engine: Expertise in custom module implementations. Experience with Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, and custom scripting. Identifying opportunities for process automation and optimization using advanced ServiceNow features. Preferred: ServiceNow certifications and CTAs. Roles & Responsibilities include requirements gathering, solution design, implementation, reporting & dashboards, knowledge sharing, mentorship, pre-sales support, and solutioning. Benefits include medical coverage, family support, insurance options, professional growth, time off, and legal/financial assistance. Salary Range: $150,000-$220,000 per year. Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Design, Art/Creative, and Information Technology. Industries: IT Services and IT Consulting.
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