Floor Manager

1 week ago Be among the first 25 applicants ???????? ?????????? A Floor Manager at COS opens doors to creating great customer experiences that not only elevate store sales but also foster a thriving, inviting atmosphere. With a dedicated team by your side, you'll lead the charge in delivering exceptional service and operational excellence. Through seamless teamwork and collaboration across the store, you'll weave together a shopping journey that's genuine, personalized, inspiring, and always welcoming. Key Responsibilities Offering customers a high level of service, through styling advice, product knowledge, and store experience Analyzing selling information and working with the store manager to maximize the sales performance of your department Leading a team of sales assistants to achieve excellent standards of service Supporting recruitment and ensuring induction and training for new starters Assisting the store manager to identify future talents and develop plans for their progression Overseeing store operations Being a COS brand ambassador and providing the best experience for our customers Stepping into the role of Store Manager in their absence ???????????? For the role of Floor Manager, we seek individuals who embody teamwork, entrepreneurship, and constant improvement, fostering collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key. You should be capable of taking independent initiative, addressing business and customer demands efficiently and effectively. What You Need to Succeed: Knowledge Understanding what makes a great customer experience Prior retail or customer-facing experience Motivation Enjoy creating a positive work environment and leading a team Results-focused and able to multitask Interested in developing yourself and others Behaviour Contribute to building a well-functioning team and embrace different points of view Stay updated with trends, customer needs, and competitor activity; suggest ideas to maximize sales and customer experience Support others through constructive feedback Be self-aware, respectful, and non-judgemental in interactions Take initiative and personal responsibility for tasks and customer experience Prioritize efficiently and adapt to changes Communicate clearly and actively listen Identify opportunities for process improvements Past Achievements Experience in driving sales through team leadership Compensation : $25.91 - $29.14 ?????????? ?????????? This is a

full-time position offering 32-40 hours per week . Apply by sending your CV in English as soon as possible. Applications are accepted only through the career page due to data policies. Benefits:

Attractive benefits with extensive development opportunities globally. All employees receive a 25% staff discount on all H&M Group brands, and participate in our H&M Incentive Program (HIP). US-based colleagues also receive: Medical, Vision, and Dental Coverage Employee Assistance Program Vacation, Wellness, Holiday, and Parental Pay Health and Dependent Care FSA Additional voluntary benefits Inclusion & Diversity COS, part of H&M Group, is committed to creating inclusive, diverse, and equitable workplaces. We consider all diversity dimensions in our recruitment process and aim for a fair, bias-free application process, including not requiring cover letters. Seniority level

Associate Employment type

Full-time Job function

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