Acro Service Corp
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Base pay range
$40.00/hr - $48.00/hr Direct message the job poster from Acro Service Corp Sr.Technical Recruiter @Acro Service Corp
Job Title: Helpdesk Specialist Duration: 11 months (until end of FY26 – June 30, 2026) Location: Boston, MA 02110(Hybrid- 2-3 days/week mandatory in the office in Boston) JOB DESCRIPTION: Administer and support the Salesforce platform and other Licensing, Permitting, and Inspection (LPI) software applications. Perform user account creation, deactivation, and permissions management. Provide technical support to internal users and members of the public using customer portals. Respond to inquiries from staff and constituents via the support mailbox or other technical help channels. Troubleshoot and fix end user support problems – working to resolve them via phone and Teams. Escalate complex issues to Tier 2/3 or external support teams as needed. Create ad hoc reports based on business requirements using Salesforce or related tools. Participate in user acceptance testing and report findings according to established protocols. This may occasionally entail testing after hours and on weekends during system upgrades or maintenance windows. Assist in developing user training materials such as job aids and quick reference guides. Conduct data quality checks, de-duplication, and account merges to ensure system integrity. Document processes and contribute to business process improvement efforts. Perform other related duties and special projects, as assigned by your management team. Preferred Knowledge, Skills & Abilities: 2–4 years of experience in a technical support, application support, or help desk role – working with internal users and customers. Experience administering or supporting Salesforce or similar enterprise systems (Salesforce Administrator certification preferred). Strong troubleshooting and problem-solving skills, with a focus on user satisfaction. Excellent communication skills with the ability to translate technical issues into plain language. Familiarity with Agile principles, QA processes, and basic reporting tools. Experience supporting both internal staff and external (public-facing) users preferred. Ability to manage multiple tasks and prioritize in a dynamic, team-oriented environment. Familiarity with Salesforce implementations and/or large cloud-based system deployments a major plus. Advanced proficiency with Microsoft Office 365, Teams, SharePoint Online, OneDrive. Experience working with Jira, Copado, and backup and archive tools strongly preferred. This is a contract role and can be hybrid, with 2-3 days/week mandatory in the office in Boston – with the specific days defined by your manager. The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Engineering, Information Technology, and Consulting Industries Staffing and Recruiting, Information Services, and Technology, Information and Media Referrals increase your chances of interviewing at Acro Service Corp by 2x Get notified about new Software Analyst jobs in
Boston, MA . Boston, MA $130,000.00-$180,000.00 6 months ago Graduate Software Engineer - Up to $110k + Bonus
Don't see the role you're looking for? Join our Talent Pool!
Boston, MA $125,000.00-$178,000.00 1 month ago Boston, MA $125,000.00-$178,000.00 4 months ago Software Developer – Full stack/back-end
Boston, MA $190,000.00-$220,000.00 15 hours ago Engineer (0-3 years) Engineer (0-3 years)
Full-Stack AI Engineer @ fast-growing, mission-driven startup
Waltham, MA $109,800.00-$119,800.00 1 week ago Boston, MA $94,000.00-$99,000.00 1 day ago Software Quality Assurance Engineer - Autonomy Team
Boston, MA $150,000.00-$175,000.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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$40.00/hr - $48.00/hr Direct message the job poster from Acro Service Corp Sr.Technical Recruiter @Acro Service Corp
Job Title: Helpdesk Specialist Duration: 11 months (until end of FY26 – June 30, 2026) Location: Boston, MA 02110(Hybrid- 2-3 days/week mandatory in the office in Boston) JOB DESCRIPTION: Administer and support the Salesforce platform and other Licensing, Permitting, and Inspection (LPI) software applications. Perform user account creation, deactivation, and permissions management. Provide technical support to internal users and members of the public using customer portals. Respond to inquiries from staff and constituents via the support mailbox or other technical help channels. Troubleshoot and fix end user support problems – working to resolve them via phone and Teams. Escalate complex issues to Tier 2/3 or external support teams as needed. Create ad hoc reports based on business requirements using Salesforce or related tools. Participate in user acceptance testing and report findings according to established protocols. This may occasionally entail testing after hours and on weekends during system upgrades or maintenance windows. Assist in developing user training materials such as job aids and quick reference guides. Conduct data quality checks, de-duplication, and account merges to ensure system integrity. Document processes and contribute to business process improvement efforts. Perform other related duties and special projects, as assigned by your management team. Preferred Knowledge, Skills & Abilities: 2–4 years of experience in a technical support, application support, or help desk role – working with internal users and customers. Experience administering or supporting Salesforce or similar enterprise systems (Salesforce Administrator certification preferred). Strong troubleshooting and problem-solving skills, with a focus on user satisfaction. Excellent communication skills with the ability to translate technical issues into plain language. Familiarity with Agile principles, QA processes, and basic reporting tools. Experience supporting both internal staff and external (public-facing) users preferred. Ability to manage multiple tasks and prioritize in a dynamic, team-oriented environment. Familiarity with Salesforce implementations and/or large cloud-based system deployments a major plus. Advanced proficiency with Microsoft Office 365, Teams, SharePoint Online, OneDrive. Experience working with Jira, Copado, and backup and archive tools strongly preferred. This is a contract role and can be hybrid, with 2-3 days/week mandatory in the office in Boston – with the specific days defined by your manager. The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Engineering, Information Technology, and Consulting Industries Staffing and Recruiting, Information Services, and Technology, Information and Media Referrals increase your chances of interviewing at Acro Service Corp by 2x Get notified about new Software Analyst jobs in
Boston, MA . Boston, MA $130,000.00-$180,000.00 6 months ago Graduate Software Engineer - Up to $110k + Bonus
Don't see the role you're looking for? Join our Talent Pool!
Boston, MA $125,000.00-$178,000.00 1 month ago Boston, MA $125,000.00-$178,000.00 4 months ago Software Developer – Full stack/back-end
Boston, MA $190,000.00-$220,000.00 15 hours ago Engineer (0-3 years) Engineer (0-3 years)
Full-Stack AI Engineer @ fast-growing, mission-driven startup
Waltham, MA $109,800.00-$119,800.00 1 week ago Boston, MA $94,000.00-$99,000.00 1 day ago Software Quality Assurance Engineer - Autonomy Team
Boston, MA $150,000.00-$175,000.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr