Gordon Flesch Company
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Customer Support Associate
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Gordon Flesch Company 2 weeks ago Be among the first 25 applicants Join to apply for the
Customer Support Associate
role at
Gordon Flesch Company Job Purpose This role provides client support specifically for our customers The individual in this position is responsible for conducting quality check on all invoices completing various required reports and miscellaneous administrative duties Responsibilities Analyze all quarterly invoice by accounting for and documenting the following B&WColor total plotters total determine plotters sf 0 machine count Zebra count total machine count contracted cost overage total separate and highlight machine types calculate usage by machine type overage by machine type under minimum calculation by machine type Add to spreadsheet for each QBR Add to spreadsheet for auditsEnsure that all customer escalations are resolved and completed in a timely manner Coordinate and facilitate discussions with customers and internal departments to recommend changes in processesRun Quarterly service reports on e views Manage Quarterly Usages Overview Spreadsheet determine averages variance from minimum calculations and deleted pages calculations Manage Quarterly Costs Overview Spreadsheet monthly contracted costs quarterly overage total and plotters totalManage Service & Device Overview Spreadsheet Report number of devices 0 use machines service calls and average response time Create and manage original PowerPoint for QBRsMaintain Print Assessment spreadsheet with updated installation information obtained from inventory department or nationalsMonthly audit of 99Ki equipment fund based on installation dates and projected payments through the end of fiscal yearMaintain the following additional miscellaneous spreadsheets Equipment number locations device type and site locationsSupport Quarterly Business Reviews QBRs Attend and participate in bi weekly Status Check meetings Review and perform a quality check for all invoices from leasing and contracts before invoices are sent to the customerRun Annual Service Audit ReportRun Annual Minimums Audit ReportMiscellaneous job duties as assignedRequirements High school diploma or equivalentAdvanced skill in Microsoft ExcelAbility to promote ideas and work constructively across various departmentsExceptional analytical skills and problem solving abilitiesProficient with Microsoft Office applications including Word and OutlookAbility to compare data from a variety of sources for accuracy and completenessPossess a professional attitude with an ability to interact well with othersStrong customer service orientationAbility to work in a team environment and interact in a consistent positive mannerExcellent verbal and written communication skillsAbility to multi task while maintaining strong attention to detail The hourly rate for this position is 2250 2500 Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Customer Service Industries Business Supplies & Equipment Referrals increase your chances of interviewing at Gordon Flesch Company by 2x Sign in to set job alerts for “Customer Support Associate” roles.
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Customer Support Associate
role at
Gordon Flesch Company 2 weeks ago Be among the first 25 applicants Join to apply for the
Customer Support Associate
role at
Gordon Flesch Company Job Purpose This role provides client support specifically for our customers The individual in this position is responsible for conducting quality check on all invoices completing various required reports and miscellaneous administrative duties Responsibilities Analyze all quarterly invoice by accounting for and documenting the following B&WColor total plotters total determine plotters sf 0 machine count Zebra count total machine count contracted cost overage total separate and highlight machine types calculate usage by machine type overage by machine type under minimum calculation by machine type Add to spreadsheet for each QBR Add to spreadsheet for auditsEnsure that all customer escalations are resolved and completed in a timely manner Coordinate and facilitate discussions with customers and internal departments to recommend changes in processesRun Quarterly service reports on e views Manage Quarterly Usages Overview Spreadsheet determine averages variance from minimum calculations and deleted pages calculations Manage Quarterly Costs Overview Spreadsheet monthly contracted costs quarterly overage total and plotters totalManage Service & Device Overview Spreadsheet Report number of devices 0 use machines service calls and average response time Create and manage original PowerPoint for QBRsMaintain Print Assessment spreadsheet with updated installation information obtained from inventory department or nationalsMonthly audit of 99Ki equipment fund based on installation dates and projected payments through the end of fiscal yearMaintain the following additional miscellaneous spreadsheets Equipment number locations device type and site locationsSupport Quarterly Business Reviews QBRs Attend and participate in bi weekly Status Check meetings Review and perform a quality check for all invoices from leasing and contracts before invoices are sent to the customerRun Annual Service Audit ReportRun Annual Minimums Audit ReportMiscellaneous job duties as assignedRequirements High school diploma or equivalentAdvanced skill in Microsoft ExcelAbility to promote ideas and work constructively across various departmentsExceptional analytical skills and problem solving abilitiesProficient with Microsoft Office applications including Word and OutlookAbility to compare data from a variety of sources for accuracy and completenessPossess a professional attitude with an ability to interact well with othersStrong customer service orientationAbility to work in a team environment and interact in a consistent positive mannerExcellent verbal and written communication skillsAbility to multi task while maintaining strong attention to detail The hourly rate for this position is 2250 2500 Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Customer Service Industries Business Supplies & Equipment Referrals increase your chances of interviewing at Gordon Flesch Company by 2x Sign in to set job alerts for “Customer Support Associate” roles.
Customer Service Representative - State Farm Agent Team Member
Des Plaines, IL $40,000.00-$45,000.00 2 weeks ago Customer Support Specialist (US - Remote)
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Des Plaines, IL $33,000.00-$39,000.00 2 weeks ago Customer Service Representative - Phone and Chat - Chicago, IL
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Greater Chicago Area $33,000.00-$40,000.00 1 week ago Customer Service Representative - State Farm Agent Team Member
Berwyn, IL $55,000.00-$75,000.00 8 months ago Customer Service Representative - State Farm Agent Team Member
Team Lead, Airport Customer Experience Administration
Chicago, IL $41,000.00-$74,000.00 5 days ago Customer Service Representative $18/HR - IMMEDIATE HIRE
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Des Plaines, IL $45,000.00-$50,000.00 2 weeks ago Future Opening: Customer Service Representative - State Farm Agent Team Member
Chicago, IL $60,000.00-$80,000.00 2 weeks ago Chicago, IL $36,000.00-$42,000.00 1 month ago Associate Customer Service Representative (2nd Shift)
Des Plaines, IL $33,000.00-$39,000.00 2 weeks ago Showroom Customer Service Representative
Chicago, IL $40,000.00-$60,000.00 1 month ago Arlington Heights, IL $15.00-$17.00 1 month ago Greater Chicago Area $20.00-$22.00 5 days ago Customer Services Representative - Support Services - Evening Shift -Full-Time
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr