Miratech
Join to apply for the
Principal Genesys Cloud PS Consultant
role at
Miratech 2 weeks ago Be among the first 25 applicants Join to apply for the
Principal Genesys Cloud PS Consultant
role at
Miratech Get AI-powered advice on this job and more exclusive features. Job Description
We are looking for a **Principal Genesys Cloud PS Consultant** to join our team. This role involves working on innovative solutions and implementing advanced technologies aimed at enhancing user experiences. The ideal candidate will have extensive experience with Genesys Cloud, along with a deep understanding of multi-channel contact center solutions Job Description
We are looking for a **Principal Genesys Cloud PS Consultant** to join our team. This role involves working on innovative solutions and implementing advanced technologies aimed at enhancing user experiences. The ideal candidate will have extensive experience with Genesys Cloud, along with a deep understanding of multi-channel contact center solutions
Responsibilities
Act as the primary technical point of contact, providing high-quality consultancy on Genesys solutions to both customers and internal business teams. Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining sign-off for technical design specifications. Perform in-depth analysis, combining complex technical and business challenges to derive effective solutions. Take ownership of establishing and maintaining the technical architecture for Genesys solutions, while implementing new technologies as needed. Modify Genesys system configurations to meet evolving business requirements and operational factors. Lead the planning and execution of new contact center technology deployments and system upgrades. Serve as the primary internal and external point of contact for all matters related to Genesys systems, including liaising with external vendors. Contribute to the seamless switchover of Genesys contact center systems to the production environment.
Qualifications
5+ years of hands-on experience in maintaining and optimizing large, multi-site, complex contact center environments. 5+ years of experience in developing, implementing, and supporting Genesys Cloud solutions, ensuring seamless integration with business needs. Proven track record in developing and managing routing and IVR workflows using the Genesys Architect tool. In-depth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management to maintain high availability and performance. Strong understanding of business processes and their connection to customer experience technology, enabling optimized solutions. Comprehensive understanding of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing solutions, ensuring reliable and scalable communication networks.
Nice To Have
Strong background in Genesys Engage technologies, including IVR and Routing, Call Recordings, eServices, Reporting, Orchestration, Workforce Management (WFM), and IWD.
We Offer
Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
_* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law._
Additional Information
All your information will be kept confidential according to EEO guidelines. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Miratech by 2x Sign in to set job alerts for “Cloud Consultant” roles.
New York, NY $167,032.32-$226,686.72 1 day ago New York City Metropolitan Area $160,000.00-$200,000.00 2 weeks ago Lead Application / Cloud Solutions Architect
Solutions Consultant 1 (Pre Sales Engineer) 1- SLED
New York, NY $80,000.00-$120,000.00 4 weeks ago Solutions Consultant 1 (Pre Sales Engineer) 1- SLED
Solutions Consultant 1 (Pre Sales Engineer) 1- SLED
New York City Metropolitan Area 6 days ago New York City Metropolitan Area $160,000.00-$200,000.00 5 months ago (Pre Sales) Cloud Solutions Architect with IOT and Industry 4.0 Experience - Remote
New York, NY $93,000.00-$151,000.00 2 weeks ago 100% Remote :: Solutions Architect :: Full Time Direct Hire
AWS Architect at Jersey City, NJ, Hybrid , Local
Manhattan, NY $175,000.00-$190,000.00 3 weeks ago New York, NY $218,000.00-$306,000.00 1 week ago New York, NY $118,200.00-$204,300.00 6 days ago New York, NY $150,000.00-$200,000.00 8 months ago Data and Integration Solutions Architect, Senior
New York, NY $168,000.00-$249,000.00 2 weeks ago New York, NY $160,000.00-$225,000.00 1 week ago Salesforce Solution Architect with Cloud
Jersey City, NJ $120,000.00-$130,000.00 1 month ago Digital Architect With Cloud- Houston, TX(Hybrid)
Ariba B&I TL / Cloud Customer Service - Functional Consultant- Remote
Azure Cloud Data Architect - Purchase NY, Morristown NJ, Charlotte NC (Hybrid)
New York City Metropolitan Area 2 weeks ago Global Practice Architect, Workspace, Google Cloud
New York, NY $168,000.00-$249,000.00 1 week ago New York, NY $120,000.00-$190,000.00 9 months ago New York, NY $160,000.00-$183,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Principal Genesys Cloud PS Consultant
role at
Miratech 2 weeks ago Be among the first 25 applicants Join to apply for the
Principal Genesys Cloud PS Consultant
role at
Miratech Get AI-powered advice on this job and more exclusive features. Job Description
We are looking for a **Principal Genesys Cloud PS Consultant** to join our team. This role involves working on innovative solutions and implementing advanced technologies aimed at enhancing user experiences. The ideal candidate will have extensive experience with Genesys Cloud, along with a deep understanding of multi-channel contact center solutions Job Description
We are looking for a **Principal Genesys Cloud PS Consultant** to join our team. This role involves working on innovative solutions and implementing advanced technologies aimed at enhancing user experiences. The ideal candidate will have extensive experience with Genesys Cloud, along with a deep understanding of multi-channel contact center solutions
Responsibilities
Act as the primary technical point of contact, providing high-quality consultancy on Genesys solutions to both customers and internal business teams. Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining sign-off for technical design specifications. Perform in-depth analysis, combining complex technical and business challenges to derive effective solutions. Take ownership of establishing and maintaining the technical architecture for Genesys solutions, while implementing new technologies as needed. Modify Genesys system configurations to meet evolving business requirements and operational factors. Lead the planning and execution of new contact center technology deployments and system upgrades. Serve as the primary internal and external point of contact for all matters related to Genesys systems, including liaising with external vendors. Contribute to the seamless switchover of Genesys contact center systems to the production environment.
Qualifications
5+ years of hands-on experience in maintaining and optimizing large, multi-site, complex contact center environments. 5+ years of experience in developing, implementing, and supporting Genesys Cloud solutions, ensuring seamless integration with business needs. Proven track record in developing and managing routing and IVR workflows using the Genesys Architect tool. In-depth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management to maintain high availability and performance. Strong understanding of business processes and their connection to customer experience technology, enabling optimized solutions. Comprehensive understanding of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing solutions, ensuring reliable and scalable communication networks.
Nice To Have
Strong background in Genesys Engage technologies, including IVR and Routing, Call Recordings, eServices, Reporting, Orchestration, Workforce Management (WFM), and IWD.
We Offer
Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
_* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law._
Additional Information
All your information will be kept confidential according to EEO guidelines. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Miratech by 2x Sign in to set job alerts for “Cloud Consultant” roles.
New York, NY $167,032.32-$226,686.72 1 day ago New York City Metropolitan Area $160,000.00-$200,000.00 2 weeks ago Lead Application / Cloud Solutions Architect
Solutions Consultant 1 (Pre Sales Engineer) 1- SLED
New York, NY $80,000.00-$120,000.00 4 weeks ago Solutions Consultant 1 (Pre Sales Engineer) 1- SLED
Solutions Consultant 1 (Pre Sales Engineer) 1- SLED
New York City Metropolitan Area 6 days ago New York City Metropolitan Area $160,000.00-$200,000.00 5 months ago (Pre Sales) Cloud Solutions Architect with IOT and Industry 4.0 Experience - Remote
New York, NY $93,000.00-$151,000.00 2 weeks ago 100% Remote :: Solutions Architect :: Full Time Direct Hire
AWS Architect at Jersey City, NJ, Hybrid , Local
Manhattan, NY $175,000.00-$190,000.00 3 weeks ago New York, NY $218,000.00-$306,000.00 1 week ago New York, NY $118,200.00-$204,300.00 6 days ago New York, NY $150,000.00-$200,000.00 8 months ago Data and Integration Solutions Architect, Senior
New York, NY $168,000.00-$249,000.00 2 weeks ago New York, NY $160,000.00-$225,000.00 1 week ago Salesforce Solution Architect with Cloud
Jersey City, NJ $120,000.00-$130,000.00 1 month ago Digital Architect With Cloud- Houston, TX(Hybrid)
Ariba B&I TL / Cloud Customer Service - Functional Consultant- Remote
Azure Cloud Data Architect - Purchase NY, Morristown NJ, Charlotte NC (Hybrid)
New York City Metropolitan Area 2 weeks ago Global Practice Architect, Workspace, Google Cloud
New York, NY $168,000.00-$249,000.00 1 week ago New York, NY $120,000.00-$190,000.00 9 months ago New York, NY $160,000.00-$183,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr