ZipRecruiter
Field Service Technician I - SFO
ZipRecruiter, San Francisco, California, United States, 94199
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security, and freedom of movement worldwide.
At Smiths Group plc, we apply leading-edge technology to design, manufacture, and deliver innovative solutions that meet our customers' evolving needs. We are a FTSE100 company with around 14,600 employees across 50 countries. Our solutions impact lives globally by enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. We value curiosity, responsibility, challenge, and innovation, grounded in our nearly 170-year history. We believe diverse perspectives and backgrounds foster company growth, and we uphold values of integrity, respect, ownership, customer focus, and passion.
Job Description
This position requires daily travel within and around the San Francisco area, including SFO airport. Specific Duties, Activities, and Responsibilities
Meet daily service repair needs and ensure customer satisfaction. Install, repair, and maintain equipment; provide customer training as needed. Document inspections, maintenance, and repairs; submit paperwork promptly. Order, install, and manage repair parts cycle time. Review logs for issues and prepare reports for customers. Participate in service sales opportunities and promote revenue programs. Maintain tools and test equipment; ensure calibration. Assess product performance; recommend improvements. Provide technical support to customers and service professionals. Participate in site surveys, pilot programs, and meetings. Possess basic technical knowledge of Trace and X-Ray technologies. Communicate clearly and effectively, both orally and in writing. Build relationships with senior field service engineers and product managers. Control and minimize costs. Travel, overtime, and work outside standard hours may be required. Follow health, safety, environmental policies, and export regulations. Perform other duties as assigned. Qualifications
Education/Training:
Associate’s Degree, related trade certification, or military training in electrical, mechanical, or electronics fields. Equivalent experience of 1-3 years in electrical or mechanical service roles. Proficiency in MS Office and ability to learn specialized software. Experience:
1-3 years in troubleshooting and field repair of electrical/electronic systems. Knowledge/Skills:
Excellent communication, customer focus, teamwork, and responsiveness. Willingness and ability to travel on short notice. Supervisory Responsibilities:
May supervise others on a project basis. Background:
Requires Sensitive Security Information (SSI) access and TSA vetting, including passing a federal background check. Physical and Mental Requirements
Strong organizational, communication, and interpersonal skills; multitasking ability. Excellent customer service and stress management skills. Self-motivated, reliable, accountable. Excellent phone skills. Ability to lift 80 lbs, push/pull 200 lbs, manipulate equipment up to 1000 lbs with assistance. Ability to work in various physical positions and extreme environments safely. Work Environment
Typically at customer locations such as airports, correctional facilities, courthouses, cruise ships, or other sites. SDI is a Federal Contractor and drug-free workplace. Employment may require drug testing. Additional Information
We offer career development, inclusive environment, leadership, safety focus, and flexible benefits. Salary range: $49,280 - $99,960, based on experience and skills. Benefits details available on our careers page. Qualified applicants will receive consideration regardless of protected characteristics. For accommodations, contact stat@smiths.com or call 877-703-1029. Smiths Detection participates in the E-Verify program. We do not ask for payment at any stage of the hiring process. Apply directly through our careers website.
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This position requires daily travel within and around the San Francisco area, including SFO airport. Specific Duties, Activities, and Responsibilities
Meet daily service repair needs and ensure customer satisfaction. Install, repair, and maintain equipment; provide customer training as needed. Document inspections, maintenance, and repairs; submit paperwork promptly. Order, install, and manage repair parts cycle time. Review logs for issues and prepare reports for customers. Participate in service sales opportunities and promote revenue programs. Maintain tools and test equipment; ensure calibration. Assess product performance; recommend improvements. Provide technical support to customers and service professionals. Participate in site surveys, pilot programs, and meetings. Possess basic technical knowledge of Trace and X-Ray technologies. Communicate clearly and effectively, both orally and in writing. Build relationships with senior field service engineers and product managers. Control and minimize costs. Travel, overtime, and work outside standard hours may be required. Follow health, safety, environmental policies, and export regulations. Perform other duties as assigned. Qualifications
Education/Training:
Associate’s Degree, related trade certification, or military training in electrical, mechanical, or electronics fields. Equivalent experience of 1-3 years in electrical or mechanical service roles. Proficiency in MS Office and ability to learn specialized software. Experience:
1-3 years in troubleshooting and field repair of electrical/electronic systems. Knowledge/Skills:
Excellent communication, customer focus, teamwork, and responsiveness. Willingness and ability to travel on short notice. Supervisory Responsibilities:
May supervise others on a project basis. Background:
Requires Sensitive Security Information (SSI) access and TSA vetting, including passing a federal background check. Physical and Mental Requirements
Strong organizational, communication, and interpersonal skills; multitasking ability. Excellent customer service and stress management skills. Self-motivated, reliable, accountable. Excellent phone skills. Ability to lift 80 lbs, push/pull 200 lbs, manipulate equipment up to 1000 lbs with assistance. Ability to work in various physical positions and extreme environments safely. Work Environment
Typically at customer locations such as airports, correctional facilities, courthouses, cruise ships, or other sites. SDI is a Federal Contractor and drug-free workplace. Employment may require drug testing. Additional Information
We offer career development, inclusive environment, leadership, safety focus, and flexible benefits. Salary range: $49,280 - $99,960, based on experience and skills. Benefits details available on our careers page. Qualified applicants will receive consideration regardless of protected characteristics. For accommodations, contact stat@smiths.com or call 877-703-1029. Smiths Detection participates in the E-Verify program. We do not ask for payment at any stage of the hiring process. Apply directly through our careers website.
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