Front Desk Supervisor

Benefits:

• 401(k)
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

LTD Hospitality Group is seeking highly motivated individuals with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTD's growing portfolio of properties, we have an immediate opening for you to join our team as a Front Desk Supervisor The Front Desk Supervisor will be responsible for the operation of the front desk by directing, controlling and supervising Front Desk Associates to ensure the best possible guest satisfaction, associate morale, brand and company standards, training, and profitability.

• Provide the highest quality of service to the guests at all times.
• Supervise and coordinate the activities of the Front Desk staff.
• Promote teamwork and Associate morale.
• Interpret company policies and provide a safe working environment by ensuring compliance with safety programs and training.
• Monitor & enforce Front Desk uniform brand & company standards.
• Participate in the interviewing process for Front Desk Associates.
• Orient & train new Associates.
• Conduct ongoing training of all Front Desk Associates to increase job knowledge and skill level.
• Initiate or suggest plans to motivate Associates to achieve work related goals.
• Recommend or initiate personnel actions, such as promotions, transfers, discharges, and disciplinary measures.
• Assist Operations Manager, AGM or GCM with processing new front office initiatives and completing schedule.
• Ensure that the hotel is balanced daily and that discrepancies are communicated with the appropriate hotel management.
• Complete period end tasks, including an audit of cash over and short to include inventories.
• Respond to any guest complaint in a timely, professional and hospitable manner.
• Other and all duties, projects, and tasks as assigned by employee's manager.

Required Knowledge, Skills and Abilities (KSAs)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.

• Must have prior Front Desk Experience.
• Minimum of a High School Diploma and some college preferred.
• Must be able to work a flexible schedule which includes evenings, weekends and holidays.
• Must have a good command of the English language.
• Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed.
• Must have sold math skills.
• Ability to lead, train, and motivate team members.
• Strong communication and problem solving skills.
• Must have reliable transportation.

The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
Benefits :

• Medical, Dental, Vision & 401 (k) with company match
• Hotel Discounts
• Paid Time Off

For more information about joining the LTD family, please visit . We look forward to hearing from you!
LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status
Compensation: $16.00 - $18.00 per hour
Property Location
With a stay at Aloft Chesapeake in Chesapeake, you'll be within a 15-minute drive of Greenbrier Mall and Norfolk Premium Outlets. This hotel is 9.4 mi (15.2 km) from Virginia Beach Town Center and 10.6 mi (17.1 km) from Norfolk Scope.
Rooms
Make yourself at home in one of the 136 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Amenities
Enjoy recreational amenities such as a 24-hour health club and an indoor pool. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a fireplace in the lobby. Getting to nearby attractions is a breeze with the complimentary area shuttle.
Dining
Satisfy your appetite at the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily for a fee.
Business, Other Amenities
Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. Planning an event in Chesapeake? This hotel has facilities measuring 581 square feet (54 square meters), including a meeting room. Free self parking is available onsite.